North Durham Appliance

Appliance Repair
90 Russett Ave Unit #5 Oshawa ON L1G 3R5
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Appliance Repair
North Durham Appliance
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98%

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Reviews by rating (past 12 months)
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Reviews for North Durham Appliance

Average customer rating:
10 10 (93 reviews)

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Molly from Pickering
Molly from Pickering
1 review Pickering, ON
10/10

KitchenAid built in Micowave/Oven

The door of our microwave would not stay closed. The unit is a one piece built-in oven/microwave which would cost approximately $4,000 to replace and the unit was under 8 years old. Even thought the unit was purchased from Sears, they no longer would work on the units. I called several appliance repair shops and only one would come out and look at it, the others said they would not work on this type of applaince. The one that did come, came three separate times and in the end was not able to fix it. We were referred to Joe at North Durham Appliance and he was able to diagnose the problem quickly and repaired the unit without us having to purchase any parts. Needless to say, we are extremely pleased to have our unit working again. I would nightly recommend North Durham Appliance. They are fast, courteous, knowledgeable and reasonably priced. Thanks Joe!

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Company Response

Thank you for taking time out of you day to review our company. We are pleased to have been able to take care of you issue in a timely manor and to have met your expectations.

Jason from Whitby
Jason from Whitby
1 review Whitby, ON
10/10

Dryer repair

Joe was excellent. Arrived on time, was very professional, knowledgeable and curtious. Very happy with the price and the work performed. I would definitely recommend North Durham Appliance to anyone. I will definitely be using them again.

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Company Response

Thank you Jason for your feedback and business

JB
JB
4 reviews Pickering, ON
10/10

Oven repair

I called North Durham Appliance in hopes of finding a technician able to fix my built-in Frigidaire oven. Joe was able to diagnose the issue quickly and we ordered a part. After the part arrived, Joe returned, installed the new component and everything is working as it should. I found Joe to be very polite, respectful of my time and dependable. I would not hesitate to recommend North Durham Appliance to friends and family.

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pam from Oshawa
pam from Oshawa
3 reviews Oshawa, ON
10/10

maytag gas stove

Service was fast and efficient. Basically after explaining my issue over the phone  Kevin arrived with required part and had the oven up and running in no time.  Very pleased with the service I received. Above all its very reassuring to know  I have a company I can trust and rely on for all my appliance issues in the future. This as the saying goes " Is Priceless"

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Company Response

Thank you Pam for taking time to review our staff and company. We are pleased to have been able to gain your trust and service your needs in a timely manor.

Tom in Ajax
Tom in Ajax
2 reviews Oshawa, ON
10/10

Oven repair

Had to have an oven repaired in a timely fashion. The part had to be ordered (as was the case with 4 different companies I called). As soon as the part was received by North Durham Appliance, they came out the same day and fixed the oven. Quick and professional service. Reasonable price. Thank you.

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Company Response

Thank you Tom for your great review. We pride ourselves on our customer service and are happy we could get your oven taken care of promptly. We appreciate your business and feedback.

Julianne D'Aguiar from Ajax
Julianne D'Aguiar from Ajax
1 review Ajax, ON
10/10

Stove Handle Repair

Update Oct 2014:
Joe, another co-owner, has made this right for us! He contacted us, apologized and ordered a new stove top for us with the agreement that we would split the cost. It was installed today and I was pleasantly surprised to see that Joe was the same guy who had serviced our dishwasher earlier. As it was with his initial service call, this was a great experience and he managed to totally change our view of the company. If there's a takeaway it's when phoning North Durham Appliances.. ask for Joe! :) He really is a great guy. Thanks again Joe. Much appreciated!

Initial Review Aug 204:
This company came in to fix a handle on my stove. The serviceman assigned was Kevin. Within 5 mins of arriving he lifted the glass top of the stove and broke it. Upon reacting to the fact that our stovetop was broken, Kevin proceeded to rudely declare that it was our fault because it had a chip.

While I fully understand that a pre-existing chip could lead to additional damage I have two major issues with this incident:
- Kevin's response and poor attitude;
- The manner in which the incident unfolded. At a minimum I would have expected Kevin to notify us of the possibility of the glass breaking before lifting it and discuss with us the potential costs and time to replace. Doing this would have provided us with the opportunity to assess the risks and determine whether it was worth it.

I later reported this incident to the Jenn Air service centre who followed up and was told that the technician reported that he had informed us of the risks. So we are now caught in a situation of he-said-she-said.

This incident has left a very poor taste in my mouth. We had previously used another technician from this company to fix a dishwasher, two weeks earlier. That technician was professional and courteous. Unfortunately I don't recall his name.

Needless to say my view of this company is permanently tainted.

Review has 1 previous version
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Company Response

We are sorry you had 1 bad experience out of 2 dealings with our corporation be assured this is being taken seriously and one of the alternate owners will contact you directly in a non public forum to discuss the matter

Brandy Harris
Brandy Harris
4 reviews Oshawa, ON
10/10

Dishwasher

my dishwasher hasn't worked or drained in 8 months. Back and forth with sears repair got me no where. On call to north durham appliance and they were able to work around times that worked for me. Kevin was professional courteous and informative. He took the time to explain what was wrong. He also didn't try to sell me parts or tell me I needed a new dishwasher as I had been instructed before. The dishwasher is only 5 years I was so pleased to have it fixed and quickly. The charge was fair and most the repair was done in the consult session which saved me money. I would recommend this company to anyone who needs an appliance repair.

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Company Response

Thank you Brandy for your great review on the service Kevin provided.We appreciate your kind words as well as your business

Mike in Stittsville
Mike in Stittsville
14 reviews Ottawa, ON
10/10

Emergency Fridge Repair

Friday night of the Canada Day long weekend, our fridge started to smell like burned plastic. 2 minutes later, black smoke started pouring out of the back of the fridge. I managed to run down and shut off the power before any damage was really done.

I didn't know if I could get anybody to come on the Saturday morning of a long weekend, but Kevin from North Durham Appliance called us at 9am on Saturday morning.

Kevin was on his way out for his vacation... but STILL came by to have a look. He replaced the part that caught fire, and we still had an issue so he had to go back to his shop and get another part... which he did.

This is so far above an beyond, I can't thank him enough. What a fantastic job.

Fridge is up and running, and it cost me $118.

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Company Response

Thank you Michael for your review we appreciate your feedback and are happy that Kevin was able to accommodate your needs and go over and above to make you happy.

Nicole Bafaro
Nicole Bafaro
2 reviews Bowmanville, ON
10/10

Washer dryer and fridge

North Durham Appliance was fantastic, from start to finish their customer service was perfect. I've had them in 3 times for 3 separate appliances each time they have been on time and on budget. They always take the time to explain what the repair was and offer great tips on maintenance .... These guys are the best!

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Company Response

Thank you Nicole for your great review, and we appreciate your business.

Melinda from Oshawa
Melinda from Oshawa
1 review Oshawa, ON
10/10

Washing Machine

My washing machine broke down on Easter weekend. North Durham had a worker (Joe) at my door by Monday morning. He explained the problem and took the time to educate my husband and I. Joe fixed the problem in a timely manner and left the laundry room clean. Friendly and skilled! Highly recommend.

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Company Response

Thank you Melinda for taking the time to write a review about your positive experience with us we truly appreciate it.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about North Durham Appliance

“Serving Durham Since 1987. Professional Service. Professional Results.”

For over 30 years, North Durham Appliance Inc has provided fast, honest and reliable appliance maintenance and repair throughout the Durham Region . Together, our team bring well over 30 years of experience in the industry. Our experienced, certified and background checked technicians will have your refrigerator, freezer, washer, dryer, oven, range, or over the range microwave functioning like new as quickly as possible. All of our work is guaranteed, and we are fully insured.

We have done extensive work with Whirlpool®, Inglis®, Jenn-Air®, KitchenAid®,Amana and Maytag brands, and will handle most brands with expertise. Both electric and gas as we are certified to handle gas appliances and are registered with the TSSA.

The next time you need an appliance repair trust North Durham Appliance – know who’s coming into your home!

CATEGORIES
Appliance Repair
PRODUCTS
We Specialize in Whirlpool®, Inglis®, Jenn-Air®, Kitchen Aid®, and Maytag® Amana® and most other brands as well Refrigerator, freezer, washer, dryer, oven, range, or over the range microwave. Both electric and gas appliances
SERVICES
Our experienced, certified technicians provide in home service to your refrigerator, freezer, washer, dryer, oven, range, or over the range microwave. Both electric and gas appliances.
BRANDS
Whirlpool®, Inglis®, Jenn-Air®, Kitchen Aid®,Amana® and Maytag® Kenmore®, GE®, Frigidaire®
STYLES
Refrigerator, freezer, washer, dryer, oven, range, or over the range microwave
SPECIALITIES
We have been and are the Preferred Service company for Whirlpool®, Inglis®, Jenn-Air®, Kitchen Aid®, Maytag® and Amana® for over 18 years within our area.
WEBSITE
http://www.northdurhamappliance.com
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
5
RETURN POLICY
90 days warranty on parts 30 days on labour
PAYMENT METHOD
Cash, Visa, Mastercard, Cheque
LICENSES
TSSA Certified , Factory Authorized Service for Whirlpool
MEMBERSHIPS
Preferred Authorized Servicers for Whirlpool Canada, Member of The Chamber of Commerce Greater Oshaw
LIABILITY INSURANCE
Yes
DIPLOMAS
All Gas Technicians are G2 certified
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
90 days on Parts 30 days on Service
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