North Durham Appliance

The door of our microwave would not stay closed. The unit is a one piece built-in oven/microwave which would cost approximately $4,000 to replace and the unit was under 8 years old. Even thought the unit was purchased from Sears, they no longer would work on the units. I called several appliance repair shops and only one would come out and look at it, the others said they would not work on this type of applaince. The one that did come, came three separate times and in the end was not able to fix it. We were referred to Joe at North Durham Appliance and he was able to diagnose the problem quickly and repaired the unit without us having to purchase any parts. Needless to say, we are extremely pleased to have our unit working again. I would nightly recommend North Durham Appliance. They are fast, courteous, knowledgeable and reasonably priced. Thanks Joe!

Joe was excellent. Arrived on time, was very professional, knowledgeable and curtious. Very happy with the price and the work performed. I would definitely recommend North Durham Appliance to anyone. I will definitely be using them again.

I called North Durham Appliance in hopes of finding a technician able to fix my built-in Frigidaire oven. Joe was able to diagnose the issue quickly and we ordered a part. After the part arrived, Joe returned, installed the new component and everything is working as it should. I found Joe to be very polite, respectful of my time and dependable. I would not hesitate to recommend North Durham Appliance to friends and family.

Service was fast and efficient. Basically after explaining my issue over the phone  Kevin arrived with required part and had the oven up and running in no time.  Very pleased with the service I received. Above all its very reassuring to know  I have a company I can trust and rely on for all my appliance issues in the future. This as the saying goes " Is Priceless"

Had to have an oven repaired in a timely fashion. The part had to be ordered (as was the case with 4 different companies I called). As soon as the part was received by North Durham Appliance, they came out the same day and fixed the oven. Quick and professional service. Reasonable price. Thank you.

Update Oct 2014:
Joe, another co-owner, has made this right for us! He contacted us, apologized and ordered a new stove top for us with the agreement that we would split the cost. It was installed today and I was pleasantly surprised to see that Joe was the same guy who had serviced our dishwasher earlier. As it was with his initial service call, this was a great experience and he managed to totally change our view of the company. If there's a takeaway it's when phoning North Durham Appliances.. ask for Joe! :) He really is a great guy. Thanks again Joe. Much appreciated!

Initial Review Aug 204:
This company came in to fix a handle on my stove. The serviceman assigned was Kevin. Within 5 mins of arriving he lifted the glass top of the stove and broke it. Upon reacting to the fact that our stovetop was broken, Kevin proceeded to rudely declare that it was our fault because it had a chip.

While I fully understand that a pre-existing chip could lead to additional damage I have two major issues with this incident:
- Kevin's response and poor attitude;
- The manner in which the incident unfolded. At a minimum I would have expected Kevin to notify us of the possibility of the glass breaking before lifting it and discuss with us the potential costs and time to replace. Doing this would have provided us with the opportunity to assess the risks and determine whether it was worth it.

I later reported this incident to the Jenn Air service centre who followed up and was told that the technician reported that he had informed us of the risks. So we are now caught in a situation of he-said-she-said.

This incident has left a very poor taste in my mouth. We had previously used another technician from this company to fix a dishwasher, two weeks earlier. That technician was professional and courteous. Unfortunately I don't recall his name.

Needless to say my view of this company is permanently tainted.

my dishwasher hasn't worked or drained in 8 months. Back and forth with sears repair got me no where. On call to north durham appliance and they were able to work around times that worked for me. Kevin was professional courteous and informative. He took the time to explain what was wrong. He also didn't try to sell me parts or tell me I needed a new dishwasher as I had been instructed before. The dishwasher is only 5 years I was so pleased to have it fixed and quickly. The charge was fair and most the repair was done in the consult session which saved me money. I would recommend this company to anyone who needs an appliance repair.

Friday night of the Canada Day long weekend, our fridge started to smell like burned plastic. 2 minutes later, black smoke started pouring out of the back of the fridge. I managed to run down and shut off the power before any damage was really done.

I didn't know if I could get anybody to come on the Saturday morning of a long weekend, but Kevin from North Durham Appliance called us at 9am on Saturday morning.

Kevin was on his way out for his vacation... but STILL came by to have a look. He replaced the part that caught fire, and we still had an issue so he had to go back to his shop and get another part... which he did.

This is so far above an beyond, I can't thank him enough. What a fantastic job.

Fridge is up and running, and it cost me $118.

North Durham Appliance was fantastic, from start to finish their customer service was perfect. I've had them in 3 times for 3 separate appliances each time they have been on time and on budget. They always take the time to explain what the repair was and offer great tips on maintenance .... These guys are the best!

My washing machine broke down on Easter weekend. North Durham had a worker (Joe) at my door by Monday morning. He explained the problem and took the time to educate my husband and I. Joe fixed the problem in a timely manner and left the laundry room clean. Friendly and skilled! Highly recommend.