I called about getting them to fix broken dryer drive belt. We are more-or-less out of their area and couldn't get to us for a few days. When I moaned about not wanting to wait this long (nor pay for a long distance service call, he suggested that this repair was something I could probably do myself. When I said that I didn't know how to get the side of the dryer off (as that appeared might be the case) he told me that it wasn't a very difficult repair to do and only required taking the front off, not the side. In fact, the repair was easy but I might have to go to Stouffville or Oshawa for the belt. In fact, the part was a fairly common part and was able to get it fairly locally.
So, in the end, all that North Durham Appliance did was tell me how to do it myself. I cost them potential business but earned them my sincere gratitude and earned them this review!
- Company Response
Tim we at North Durham Appliance pride ourselves on our customer service and honesty. We are happy to have been able to assist with walking you through the repair. We Appreciate your feedback and kind words about our company.