North Durham Appliance

Always prompt, professional, direct communication. Kevin is very good. Good follow up regarding delivery timing. Not the cheapest but good quality service. We use them for all our service repair needs.

I called North Durham Appliance Repair and left a message regarding a dryer with no heat. My call was returned quickly and an appointment was set up for the next day. Kevin called first thing in the morning providing me with a one-hour window. He arrived at the beginning of that time frame and assessed the required repair immediately as malfunctioning solenoids. He replaced them, vacuumed the interior of the dryer body before replacing the front panel, and checked the lint exhaust outside. All in much less than one hour. Excellent, competent service with a smile

This is my second time calling North Durham Appliance and I'm sure it won't be my last. They are quick to respond, arrive on time and up front about the cost for parts and service.

Chris came today and replaced the belt on my 20 yr old dryer. I was very impressed by his knowledge courtesy and professionalism.
Without a doubt I would recommend this company!

I used North Durham Appliance for both a washer and an oven issue on 2 separate occasions. The first gentleman was prompt, courteous and fixed the issue with my washer door not latching properly. The 2nd time Kevin came and looked at my oven that was pooched due to a power surge. He performed multiple tests and was honest in what the outcome was and gave me the options for going forward. The company has professional staff from the office staff to the technicians helping with the appliances. I will always, 100% recommend this local, professional, honest company.

We had never used this company before, as Sears previously serviced our appliances.
Our oven did not heat up, so we needed someone to look at it and they had good reviews on homestars. So we called them and they diagnosed the problem within a few mins and ordered the part. It was installed in a few days and all is working great.
We would recommend this company, great service, they know what they are doing.

Kevin was on time repair both appliances very polite and pleasant. I will recommend this company very highly to all my family and friends.
Kevin is one of the honest and friendly people.
Thanks and have a great day

My Kitchenaid fridge had an internal leak in the freezer, where water would pool and freeze about once a week on the bottom. Lucas, who was polite and personable, came in and did an amazing and quick job, explaining the issue (one typical for this fridge) and fixing it. From beginning to end, it was a great experience.

I have a 16 year old Kenmore stove that I bought new. This is the first repair I have had to do on it. The oven blew out one evening, scaring all of us and blowing the main breaker. I emailed Kevin the next day and received an overnight response to set up an appointment in two days.
Kevin was able to tell me it wasn't the oven; it was the main control board behind the clock. He told me I could still use the rest of the stove, but not the oven and there was no danger of fire. He was also able to tell me that my stove was manufactured by Frigidaire and he was able to order a replacement part. This was on a Friday. By the following Wednesday he was back with the part at the arranged time and was able to repair my stove in about 15 minutes. My stove now has two functions it hadn't had since I bought it, which I thought was a trifle funny. Obviously, there had been a problem since day one.
I am impressed with Kevin's professionalism, his promptness and his expertise. I highly recommend his company for major appliance services.

I was highly impressed by the respectful way this company treats their customers, and by the pride this company takes in their work and reputation.
I submitted an email request for repair stating that my gas oven was not preheating or maintaining heat properly. I received a call the next morning and was set up with an appointment within a week. I could not be there when the technician came and unfortunately the problem did not repeat itself while he was there so he calibrated the temperature. I sent another request to let them know the problem was still not fixed and gave a long description of the issue. Again I couldn't be present when the technician came a second time so I left a note explaining what I thought may have caused damage to the electronic components. Unfortunately, this caused a misunderstanding and two temperature sensors on the range top were switched. I was not charged for this visit, however my problem with the oven was still not fixed.
I sent another email request to let them know the problem was still not fixed and that I thought there was a misunderstanding. The owner called the following morning and we had a long discussion about what happened during the visit and what was wrong with the oven. The owner himself came to make the repairs and this time the problem was fixed. I was not charged for this visit either.
I cannot put into words how grateful I am to North Durham Appliance for the dedication, skill and fairness with which they conduct their business and treat their customers.