Horrendous customer service! One of their technicians knocked on my door and offered to aerate my lawn for a very reasonable price for which I paid for up-front. He did my front yard but then realized his machine was too big to get into my back yard, so he left me a note that he would return the following week with a smaller machine to complete the job. He never did. I called their customer service department TWICE to request someone come back and finish the job I had paid for. Each time they promised it would happen the following week, but no one ever showed up. Never once did they even apologize.
A month later I finally had enough and requested they reimburse me, which they said they would. Two weeks later I got a call-back to inform me that they will be deducting $15 of my $40 refund because they did aerate my front yard. Not only is that incredibly petty given the inconvenience they caused me, my back yard is probably 5 times the size of my front yard...
For the sake of $15 they have guaranteed that I will never use their services again. I pointed that out, but they couldn't care less. Still waiting for my refund and an apology. Not sure I will ever get either.
- Approximate cost of services:
- $40.00
- Company Response
Hello Joacim,
I'm very sorry to hear about this situation. I certainly wish this had have been resolved at the time of servicing the front yard. If he was unable to get the aerator into the backyard at that time, it would not have been able to at occur on another date. Since we were unable to complete the full property for you we certainly want to be able to give you a partial refund as you did not receive the full service paid for. At this time we were wanted to reduce your bill to reflect only paying for the work completed on the front yard. To discuss this further please email services@canadianpropertystars.com