We called you on Thursday & Friday regarding your invoice to discuss your invoice for the one repair, however, we have been unable to contact you. If that is not the best number to reach you, please email or call us back.
Regarding your review, we wanted to clarify.
-The system was installed in the fall of 2016. There is no maintenance for your system on record. You were never invoiced for maintenance. The first time your system required attention was in February 2020.
-February 3, 2020, you called us for a no heat situation. The technician found the thermostat displaying a B4 error code, related to overcurrent caused by a plugged filter. The technician removed the filter and reset the system. You told the technician you would look after replacing the filter. Total charge $110 + HST
-April 23, 2020, you called us for a no heat situation. The thermostat displaying the error code was a failure to ignite. The technician found a hairline crack in the igniter which the technician thought was the issue. Furnace left operating at this time until we could get a new igniter. No charge for this vist.
-May 8, 2020. The technician replaced the igniter, however, found intermittent ignition which he believed was the reason why the ignore failed. The technician was getting intermittent voltage to the ignitor. On closer inspection, burners also were displaying heavy corrosion due to no maintenance in 4 years (propane system require annual cleaning of burners). Recommended replacing the control board & burners.
May 19, 2020. The technician replaced the control board and burners. Total invoice $165 + HST
June 13, 2020. You called us back for no heat. We found the thermostat had a black screen. We found that the battery tab was broken for the battery in the thermostat. You stated that you may have broken the tabs when you tried to replace the battery. We replaced the thermostat. No charge for diagnostic or to replace the thermostat.
To summarize, your system did not have any maintenance performed in more than 4 years. You had 3 unrelated no heat calls. The first call related to lack of maintenance, the second call almost 90 days later related to lack of maintenance, a third call was for you accidentally damaging the thermostat. You were charged 1 diagnostic, 1 repair (1.5 hr), and nothing for parts including the communicating thermostat. Total charge $175 + HST.
If you would like to discuss please feel free to contact us