Retro Teck Window Mfg Ltd

Had windows installed. The windows were delivered on time. Fast and clean install and priced competitive. Overall I am extremely happy with all aspects of the service.
Thanks Retrotek! Great job.

I would highly recommend RetroTeck for any window replacement. The pricing is very competitive,the installation highly professional and the product excellent. Thanks again for a job well done. I would recommend you to anyone.

I have been meaning to get my windows replaced for some time since I still had the single glass ones. I had a friend refer retro teck to me because those were the windows she had in her house and she was very pleased with their service. I decided to look into retro teck. I had one of their guys come to measure my window and he was a bright and extraordinary gentleman. He helped answer any of my questions and concerns about the new windows I was going to have. They were a lot quicker at preparing the windows for me than I had thought so I was very impressed. They also installed the windows for me and cleaned up after themselves which left me with no unnecessary work to do. Over all I had such an amazing and positive experience with retro teck and all of their workers there. I am very pleased with their service and the quality of their work. I definitely recommend them to anyone that is considering to have their windows made or replaced.
Thank you once again for the amazing experience, I am very pleased.

I am very impressed and satisfied with Retro Tech's product and service. We changed all 19 windows and one sliding door in our home. The crew that came out from the estimator to the installers were professional, efficient and cleaned up after themselves. They took care to line our brand new hardwood floors with floor covers and were extremely careful not to damage our floors. Two days and they were done. They showed up as promised and no errors were made. Smooth and pleasant transaction. I would absolutely recommend them to anyone that needs to have their windows replaced.

Just wanted to say how pleased we are with the vinyl window replacements at our house in Vancouver. The installers Adam and crew kept the site clean and really learned a lot about the pros and cons about vinyl windows from the office sales staff especially Paul and Peter. Thanks to the owner for reducing the already good price ; made my decision that much easier to go with Retro Teck. You will not be disappointed with these guys!

I would highly recommend Retro to get your vinyl replacement windows. They were the most helpful as far as their sale people and offered the best price. When they installers showed up, they were able to keep our house neat and worked efficiently. Thanks to Adam and crew for the great installation job and Peter/Paul were very honest and knowledgeable. already recommended my neighbours to Retro Teck.

Retroteck installed 13 windows and 2 doors in my house the installation took less then one day to do. The installers were very efficient and clean, courteous.I'm going to recommend them to my friends and my parents are going to get them done in March.

Last year, we used Retro Teck to replace the windows of a couple of apartment buildings I manage. The manager and tenants of the buildings are extremely happy with the product and service. Naturally, when it was time to change the windows of our own home, I called Wilfred and a couple of other firms (I always have competing quotes). Again, Wilfred came in at a very competitive price and product. In addition, the installation was flawless, I definitely will recommend Wilfred and Retro Teck to anyone wanting to have windows replaced.

I had a horrible experience with Retroteck on multiple levels.

When the windows showed up to be installed, they were not as specified when the order was put in. Upon further inquiry, Retroteck told us that our windows were too small for wicket boxes (the missing feature). Yet, they had come to measure our windows three separate times, and we had never been told that the product we ordered (on their advice) and paid for in advance in full was not compatible with our window dimensions. We never got a partial refund, despite getting a product lesser than that ordered. Furthermore, without the wicket boxes we had specified, opening and closing the windows involves removing the screen. On all the windows. Every single time. Which isn't even easy.

Their "customer responsibility sheet" indemnifies them from pretty much any damage they cause during the installation process. The salesman told us that it would be merely "some inevitable scratches on the wall around the windows," which we thought was fine. In actuality, our literally brand new tiles below the windows were broken in multiple areas, and the paint on the walls around the windows were left cracked and peeling, along with some of the grout. When they left, there was garbage (nails, screws, broken glass, sealant, etc) left strewn all over our yard and garden.

When I initially tried to contact Retroteck about these concerns, Peter at the office finally picked up (after multiple days and messages left) and was rude and shrugged me off, hanging up on me. Communication with George (the original salesman who recommended the incompatible window design that we ordered instead of a simpler design that would have worked) yielded similar results. Evidently, they've been paid, and since windows last a pretty long time, they don't care about past customers because they don't need repeat customers.

Retroteck's windows themselves are actually pretty good, but we did not get the product we paid for, and the installation and customer service were all abysmal in my experience. I would not recommend them to anyone.

22 Feb 2015 update: After I lodged a complaint with the BBB, Retrotek came and modified the windows to meet the original specs. We are happy with the product now.