Raywal Cabinets

Kitchen & Bathroom - Cabinets & Design
68 Green Lane Markham ON L3T 6K8
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Reviews for Raywal Cabinets

Average customer rating:
9.2 10 (225 reviews)

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Private User
Private User
Private User reviews Markham, ON
1/10

Terrible! - Company is a JOKE

it's a long story, but these are the details..

i bought a new build home and so my cabinets were supplied by this company from my builder. those cabinets are fine. cheaply made but they do look nice.

i decided to add-on to the existing so i spoke with a salesperson and ordered a pantry. i called him back 2 days later to order the crown moulding, and valence trim because why not? this guy told me i would have to pay for shipping again! i told him just add it with the other order, if it takes extra time thats fine, but im not paying twice for shipping on an order they hadn't even started yet. he actually said he had to review it and made it sound like he was doing me a huge favour by saving me the shipping cost. over the phone i told him i could drop off cash payment at the showroom...he wasn't available and told me "I could stop by tonight and pick it up from your house". im like buddy i don't have that cash on me...im not even home yet. he was just very pushy.

the pantry comes in with the kickplate as ordered...only the pantry. we had a family friend install it. we noticed right away the staining on all pantry doors were striped and washed out, as if someone forgot to spray a second coat. after a lot of back and forth with the service department, they agreed to replace the doors and sent someone over to pick up a door sample to best match the colour. the kickplate that was delivered was scratched and chipped, we could not use one portion of it. and they didn't include the tape either to cover the rough edge that would be exposed.

i was very easy going, i said no problem, deliver the new doors with the crown and valence trim, i can wait. in the process my sister had cleaned crayon off one of the doors and ended up taking the stain off the door only by using a dish sponge! ...a yellow sponge took the stain off my cabinet.

i called the sales rep again and ordered another door. again i said just add it tot he outstanding order, i'll wait.

the new doors for the pantry finally come in...not the best, but a large improvement from what it was and im so tired of dealing with this bs so i let it go. he goes to install the replacement door that has been damaged and the hinges are wrong! this guy had my original order through the builder, details and measurements included.....how does that happen. they're going to be fixing that. my husband then asks for our sample door back, we've had our plates exposed for 3 months now.

the driver took a look in the truck multiple times and couldn't find it. but it's alright because when i called customer service "it's here somewhere"

it's been 3 months of this back and forth nonsense and in the end i ended up with a mediocre pantry door, a damaged cabinet, and my plates exposed.

i called to explain my frustration, how irritating this all has been, for the sales lady to ignore my concerns. i asked for free installation of the crown and trim or at least some money back, because their mistakes delayed my kitchen being done on time. she replied by saying...was it paid for? no? then we can't do it. she transferred me to another person who she said could help me...of course he didn't pick up. it's been 3 days and no reply to my message. i sent an email with no response.

i get it, things take time and mistakes happen, but the quality of your products and your customer service should not waiver. but who cares, right? i paid for what i got....and it wasn't cheap either.

this company is a joke. they should be sued for their stupidity. the employees don't care. the salesperson i dealt with was pushy and rude and when i asked for a different sales person they put me back to him.

i am beyond irritated and frustrated with this company. they simply don't care about their reputation. go somewhere else if you can.

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Kirk miller
Kirk miller
1 review Vaughan, ON
10/10

Carly kitchen designer

I was recommended to Carly from Raywal by 2 very close friends as they both had an amazing expierence. Carly was super helpful and had great idea and simple touches that made my new kitchen functional and beautiful. Her knowledge and expierence helped me greatly as I had never renovated a kitchen before. She was always available through email or text and came over to ensure everything was perfect and I was happy. A job well done Carly. Now many of my friends are using her to plan their re model.

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Kitchen Rebuild

We went thru Costco and this is who they work with. This is my 2nd complete kitchen rebuild and I could not have been happier. Carley we VERY Professional but fun & easy to work with. They were committed to making it easy for me and still perfect. The instal (Roy) was AMAZING & sooo know his stuff. The entire experience was as painless as any kitchen gutt and rebuild can be. Raywal has my vote ANYTIME!!! Thanks you guys for all your hard work and great attitudes!!

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Elana in Nepean
Elana in Nepean
0 reviews Ottawa, ON
10/10

Kitchen renovation

Raywal was an absolute joy to work with. One conversation and the designer understood my vision and what was important to me. She offered advice when asked and was always supportive. I would highly recommend Raywal to anyone considering a kitchen renovation.

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Company Response

Thanks Elana, your feedback is appreciated. We are proud of the work done by our Ottawa showroom team.

Private User
Private User
Private User reviews Toronto, ON
10/10

Superior work and trustworthy team.

They know their products and what they are doing! We came in with sketches and Carly worked her magic with technology. She came at our home to measure everything taking in consideration specs of new appliances, electrical etc. The install team were very professional, on time and respectful our of home. We were so impressed with the quality of their product and work, we hired them a 2nd time for a wall to wall floor to ceiling unit. It was done to perfection. She crosses the T and dots the I. I would recommend Raywal without hesitation

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Chinwe Iloabachie in Cumberland
Chinwe Iloabachie in Cumberland
1 review Ottawa, ON
10/10

Kitchen cabinetry

Excellent service from all three of them-Carly, Paige, Mr Truscott, very personable people, friendly, humble, patient, serviceable and confident about how to obtain customer satisfaction. My husband and I are very happy and will recommend them to friends and family anytime anywhere. Thanks, Raywal, for the opportunity to work with this special group.
Sorry the photos are all upside down

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Private User
Private User
Private User reviews Dunrobin, ON
10/10

Highly recommend

It was an absolute pleasure dealing with Carly and Raywal. Quality design, service and product. Carly is knowledgeable, professional and exemplifies excellence in customer care. Our installer called her "the best in the business"!

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Ryan M in Ottawa
Ryan M in Ottawa
0 reviews Ottawa, ON
10/10

Condo Reno

We are very happy with our new kitchen and bathroom vanities from Raywal Cabinets. Our designer put us in touch with Carly at Raywal and we met at her showroom to choose a style and colour scheme that worked for us. Carly explained the process and time frames and guided us throughout the order and install process. We are extremely impressed with how it turned out, and have received so many compliments on our new kitchen! Thanks Carly!

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Elio Marcantonio in Moncton
Elio Marcantonio in Moncton
1 review Ottawa, ON
10/10

Kitchen renovation

We are extremely pleased every aspect of the service and product we received from Raywal. Carly was very knowledgeable, professional and patiently walked through every detail with us with regards to layout, product and design. In addition, Roy the cabinet installer was thorough, detailed, efficient and very polite. We could not be happier with the final product.

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Kathy in Niagara Falls
Kathy in Niagara Falls
1 review Niagara Falls, ON
8/10

Kitchen Renovation

Purchased a home and renovated it. Raywal kitchens were chosen for or kitchen cabinets as they were priced competitively and the quality and selection were great. We also got a discount with our Costco card!

We were informed every step of the way and the installers were great! Very happy with or new kitchen.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Raywal Cabinets

Raywal is a Canadian owned kitchen cabinetry company building beautiful kitchens for over 60 years. Raywal offers quality cabinets that complement today's lifestyle, while providing a wide range of styles, colours, and kitchen solutions.

CATEGORIES
Kitchen & Bathroom - Cabinets & Design
PRODUCTS
We offer quality-crafted cabinets for your entire home. Kitchens, Bathrooms, Laundry Room, Living Rooms are but a sampling of what we can create for you!
SERVICES
We offer the complete package. We will help you design and create your ideal space from start to finish with a complementary design consultation and continuous communication with your designer. We then manufacture your product, in Canada, at our state of the art facility in Thornhill, Ontario (same location since 1954!). We deliver directly to the customer and provide a highly-skilled installer to install your dream space.
STYLES
We offer door styles in contemporary, transitional and traditional designs. Our cabinets are available in Maple, Oak, Cherry, Walnut, Bamboo, Painted MDF, Thermofoil and Melamine. Our colour selections are always at the forefront of the latest industry trends.
SPECIALITIES
Traditional, Transitional and Contemporary designs.
WEBSITE
http://www.raywal.com
YEAR ESTABLISHED
1954
NUMBER OF EMPLOYEES
200
PAYMENT METHOD
Visa, Mastercard, Cheque
LICENSES
WSIB
MEMBERSHIPS
NKBA, BILD, KCMA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5 years
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