Eco Choice Windows & Doors

We have had a decidedly mixed experience with this company. We are more or less satisfied with the quality of their product and their work, but decidedly dissatisfied with the timing and pace. Back in June and July, we got a quote from 4-5 reputable window and door companies for the replacement of four windows, which included a bay window (and thus a significant amount of aluminum capping). It was important to us that the work be done before September, if at all possible. Eco Choice came in competitively at more or less the same as one other company, but Gabriel promised an August installation which the other company could not, so we decided to go with them and paid our deposit. He estimated that it would take 1 to 2 days to complete the installation. We did NOT get an August installation and it took more than 2 days. The measurement of our windows required to order them took place two weeks after promised. The installation did not begin until the middle of September, but rain meant they could not finish; they were not able to make it back for four days, and they were still not able to finish then, and the work was only completed just before the end of September. Almost immediately after this, we noticed that a couple of the casement windows were not closing correctly: one closed roughly, the other not at all. Gabriel wanted the original installer to try and fix them, but the installer only ended up coming about two weeks later and while he was able to improve the situation, he could not fix it. The installer said he would need to return with a second person to do it right. It took multiple calls and a no-show appointment for Gabriel to decide that the manufacturer should be called in to fix the windows (three weeks after reporting the original problem). The manufacturer did not contact me until a week after that (after more prompting on my part), only to tell me that their service time usually takes 4-5 weeks. A technician finally arrived and quickly fixed the problems only mid-to-late November. In other words, not only did the promised August installation not happen, but the windows were not properly functional until the end of November. Eco-Choice struck us as over-extended and under-staffed to meet their commitments. A company should not only be evaluated when things go right, but also how they respond when things go wrong (problems with the product) or not according to plan (weather delays, sick staff, “broken trucks” and “broken cell phones”). While Gabriel was for the most part responsive and unhappy with the situation, there was often nothing he could do; Eco-Choice apparently did not have the staff or wiggle-room in their schedule to deal with such problems in a timely manner. I would think twice about using them if you have a timeline you need to stick to.