Dealt with Dave over the phone a couple times before booking. Discussed various needs and got my items quoted and questions answered. In addition to the items discussed, I did a bit of researching on my own to understand what exactly I was purchasing.
On the day of installation I believe it was Ken who showed up to my door to do the installation. Before the work was done he quoted me for the upgraded water faucet along with cost to run by-pass lines for garage & backyard hose bibes. I was informed of this before hand so no surprises here.
Ken did have to step away from the job to pick up some parts he did not have on hand, not a big deal for me. He communicated that with me. He was able to tuck the by-pass lines nicely in the basement. Under the sink the RO system components were organized fairly well.
After installation of items we discussed the various components and reviewed what needed to be done on my end. Received a followup call from the company a day later. All in all it was quite easy to deal with this company from beginning to end.
- Approximate cost of services:
- $2,700.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Peter. It's always great to hear that people do their own research (outside of the info we provide) and then come back to us for their equipment and service. Thank you for your faith in our expertise. I'm also happy to hear that you are satisfied with the job Ken did - both for the system installation and the associated bypasses. Finally, thank you not only for your business but for the time you took to write such a great review - both myself and the team really appreciate your effort. Please let myself or any of the team know if you ever have follow-up questions. Sincerely. Dave.