Bertram fireplaces and stoves

The Burtrum team came to do my fireplace tune up which was fine. A couple of days later the fan conked out so I called them but no answer at least 10 times and their message box is full. They use to have excellent service now I would call it awful!! My husband and I own 2 plumbing and heating companies and always refered them for fireplace work, I don't think we will be doing that any more. It has been a month now and still no answer and message box full....Really!!! Good luck buildng a busness with that kind of service.

We were very pleased with the friendly and experienced staff(family operated)that repaired and cleaned our gas fireplace. Returned our phone call promptly,came within the week. They were clean, on time and very helpful. They even spray painted the fireplace black again during the visit to make it look excellent!!. It is now a year later, we have had no problems.