Replaced Main Front and Side doors
After install service dismal. Installed two executive doors (Main and side). Under six months, we found a crack in the door that ran from latch to deadbolt. Waited 2 months for an onsite inspection, then immediately blamed us, calling it a mystery. then promised a technician that would come by, rebalance door and do some touch up (if not there problem, why offer?). NEVER CAME. I would not recommend, ever.
- Approximate cost of services:
- $6,000.00
- Company Response
Hello Paolo,
We’re sorry to hear that you feel this way about our company. Unfortunately, the things that you mentioned are not exactly as written and needs to be cleared.
Our doors don’t normally crack especially NOT within 6 months after installation. A crack on a door might be a manufacturer defect which can be seen right away or otherwise it could be caused by a physical damage.
Within a week after your complaint, our Installation Department Manager came to inspect the problem. Our manager noticed a physical damage on the door panel, which created a crack on the panel. Also, this physical damage left a big Blue color marks right in the middle of the crack and around it. There is no Blue color involved in your project. The door was painted Black from inside and outside. The caulking finish was also Black.
Our manager and you both agreed that the cause of the crack was a physical damage.
Also, our installer came back to adjust the door and brought you a touch up paint.
Since our last visit last year, we never heard anything from you and assumed everything was resolved. So your review really came to us as a surprise. If there is anything else we can help you with, please feel free to call us.
Thank you!