Floors Direct North

Excellent service from deciding on the type of carpet we desired with advice from Sanketh, to a very expert installation from Del, Jason and Mike.
A flaw was noticed in the carpet on installation and Sanketh rectified the problem by dealing with the supplier quickly to our satisfaction.
We are pleased with the results and will go back to Floors Direct for future flooring needs.
A great staff who aim to please.

I thought the service was ok. They have people that don't work for the company to install the carpet. I would use them if you are looking at flooring on a budget.

Four hundred and eighty square feet. Done in one day for a great price. Laminate floor. Thank You. Great Team. Great Job. Store is close to my home. Beautiful Floor.

Floors direct had a huge job removing tile, carpet and hardwood and installing new wire brushed hardwood in our home. To avoid the mess, we went on vacation while they did the work and I never worried about a thing. We came back to a job well done. Thank you to Jeannie for all her help working with us and to Ben and co. getting the job completed around our other renovation schedule. It's been 3 months and the floors are beautiful, everyone comments on them. Couldn't be happier!

We just installed engineered hardwood flooring in 3 bedrooms. The staff at Floors Direct North were absolutely amazing in helping us choose a flooring that best suited our family's needs. Will be back in the future to purchase flooring for our basement.

The job was well done. Some issues cropped up. The floors were not levelled and look bad in some places. The railing is not sufficiently anchored and possibly unsafe. Other than that, a good job. Nice people.

Ben knows his products. Ivan's installation team was beyond awesome. Stairs are absolutely beautiful considering I changed my mind mid project , Ivan swung with the curve and produced a true work of art! Excellent job cleaning up after themselves. Minimal disruption considering one floor and the middle of the house were being worked on. No hesitation in recommending you purchase here.

Hello,
My wife and I were desperate for a new floor! After years of our main floor carpet and linoleum being battered into oblivion by time and our growing kids it was time for a change!
We had ideas and a plan of sorts and started to research and shop around. We eventually walked into Floors Direct in Newmarket. That's when we were enlightened about the flooring world.
Floors Direct has a world of selection, amazing really. It is a store that can truly meet any flooring requirement. Both Ben and Jeannie explained what options were available to us. They exhibited extensive knowledge and offered helpful advice and answered an endless string of questions.
We decided on Pagoda hardwood (Caramel wire brushed) from Twelve Oaks Forest Products. Our decision was to hardwood our entire main floor with the exception of our laundry room. We used DuraCeramic tile (midnight grey) by Congoleum.
Both my wife and I wanted to do most of the work ourselves to keep the costs down. Basically we did all the prep work leaving the actual hardwood floor installation to the professionals. We removed the old baseboard, flooring and put down a layer of plywood on the subfloor. For this renovation we also planned on painting the walls and putting in new baseboard afterwards.
The Pagoda was delivered four days prior to the installation date to acclimatize. Now this is where Terry and his crew (Ken & Kenny) come in. These guys are good, I mean real good! They quickly accessed the work site and got down to setting up and starting the job. They worked well as a team and only stopped for quick lunches. They were very polite (even asking each and every time if they could use the washroom). They took care not to be destructive to our home and cleaned up as they went. There was also a final clean up.
I'm still in awe at the quality of their workmanship. They installed these matching in floor zero clearance floor vents that are so flush with the Pagoda it's incredible! In all it took them less than two days to finish the of hardwood floor (approximately 850sqft). The laundry room tile was installed by my wife and me.
To conclude, we couldn't be happier with the product and installation. The support from Ben and Jeannie was exemplary. Our main floor now looks awesome and we are no longer embarrassed to have guests visit!

Our relationship with Floors Direct North started when trying to find hardwood that could be used in a ceiling application. My wife and I were introduced to Ben who took the time to explain to us the various options of wood we could choose from, how each could be installed, and worked within our budget. We were pleased to find someone that finally seemed genuine; he was down to earth, honest, and cared about making our wants a reality.

We were so pleased that when it came time to look for hardwoord flooring for our project, we went straight back. Only this time, we were fortunate enough to work with Jeannie, Sanketh and Brian also. Each of them provided us with the knowledge, and expertise that we needed to complete the flooring for our unique situation. They kept us in the loop at all times when working with the suppliers for our special orders, and always had our best interests at heart.

They truly make you feel welcomed, like part of their family. A family that we our proud to now be a part of :)