Floors Direct North

Floor Retailers
18025 Yonge Street Newmarket ON L3Y 8C9
Write a Review
Write a Review
Website
HomeStars
Floor Retailers
Floors Direct North
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2020 winner 4 timesBest of 2020winner 4 times

Reviews for Floors Direct North

Average customer rating:
9.5 10 (186 reviews)

Sort by

Robyn in Kitchener
Robyn in Kitchener
0 reviews Orangeville, ON
10/10

Third Home Project!

This was our third great experience with John at Floors Direct North and Steve installing our Vinyl on the main floor, basement, as well as a stairs. Always honest, professional, and a nice quick turn around. These guys are the best around, I will keep coming back!

Was this review helpful?
Company Response

John is awesome, I agree and he really knows his stuff. As always, we are all appreciative when we get such a great review. Glad we are able to help with all your projects and we very much appreciate your continued support. Thank you again.

Kind regards

Jeannie (and of course John)

Barb
Barb
1 review Newmarket, ON
10/10

Main Floor Laminate

The new floors throughout my main floor make me feel as though I am in a new house! From start to finish, i was so impressed with the personal service and professionalism. Every step of the way--from providing assistance in selecting the new flooring, quick in-home consultation and estimate, booking the installation, and the install itself--was simple and went off without a hitch. I highly recommend Floors Direct North and wouldn't hesitate to use them again!

Was this review helpful?
Company Response

Hi Barb. lovely review. Thank you so much. Glad we were able to do a great job for you and we really appreciate you taking the time to write in to HomeStars.

Kind regards

Jeannie

minh in Toronto
minh in Toronto
1 review Newmarket, ON
10/10

Laminate Flooring

We are impressed by the knowledge and super friendly service we received from Ben and Kyle. They were extremely patient with us and answered any questions that we may have. Their prompt response through email and phone calls may us feel important. We will definitely be back to use their service and would HIGHLY recommend Floor Direct North (Newmarket) to any individuals looking for flooring needs.
R & M Huynh

Was this review helpful?
Company Response

Thanks for the wonderful review. We do pride ourselves on our customer service so we are very happy the service good. If we can assist you down the road with any other flooring, we will be delighted to help.

Kind regards,

Jeannie

Jill Howden in Bobcaygeon
Jill Howden in Bobcaygeon
0 reviews Bobcaygeon, ON
10/10

Laminate flooring

The staff are wonderful and answered every question we had. Great choices, prices and attention to detail. Referred my parents and they were delighted with everything also..
Ben the owner is a great guy!!

Was this review helpful?
Company Response

Hi Jill, thank you for your review. We have great teams and Ben knows his stuff when it comes to flooring. e are so pleased it all worked out so well. Thanks again.

Kind regards, Jeannie

Lee in Brampton
Lee in Brampton
0 reviews Brampton, ON
10/10

Very professional, very informative

Great staff, great product. Ben was very informative and was a great help in picking our floors. He taught us things we didn’t even consider when choosing different types floors. Delivery arrived within a few days.

Was this review helpful?
Company Response

Hi Lee, thank you so much for the review. Always appreciated. I'm glad Ben was able to help you choose the right product and that you were happy with our service.

Thanks again,
Kind regards, Jeannie

smess in North York
smess in North York
1 review Toronto, ON
10/10

Helpful sales. Installed when promised.

Sales at Thornhill showroom were a great help. Showed them a photo the bedroom and bathroom in need of flooring and they loaned us half a dozen large floor samples to take home to see in place. They promised a quick install just before Christmas and they delivered. Very happy with the result.

Was this review helpful?
Company Response

So happy we were able to get that done for you before Christmas. Thanks for the review. Much appreciated.
Kind regards, Jeannie

Arne Randsalu from North York
Arne Randsalu from North York
2 reviews Newmarket, ON
10/10

Engineered Hardwood Installation

In the middle of November we decided at the last minute to have new floors put in our living room, dining room and family room. We went to to the Thornhill store because it was close to our home. Mohammad and Sara were very helpful in helping us decide on the flooring. They allowed us to take some samples home so that we could best match the color with our home decor. The installation went very quickly and on time. Ivan and his crew were very professional. Ivan made sure everything was correct down to the last detail and even working late Saturday evening to get the job finished. We are very pleased with the results and highly recommend them.

Was this review helpful?
Company Response

Thanks Arne, so nice of you to leave us such a great review. Sara and Mohammad and our install crew are the best. Glad you were pleased with how everything went. Thank you again and Happy Holidays.

Kind regards, Jeannie

A in Toronto
A in Toronto
0 reviews Toronto, ON
10/10

Engineered Hardwood Install for 2000+ Sq Feet

From the initial stages of project planning to installation, the team has been amazing, very professional, knowledgeable and always available by phone or text. Ben has been fantastic to deal with, he took floor measurements, gave us affordable and high-quality options for engineered hardwood to match our staircase and existing custom wood trims. The installation for over 2000 sq. feet was efficient, Steven and the install team did a great job at laying down the hardwood over tile in the basement and replacing the parquet on the second floor. Highly recommend this A+ team, they went above and beyond and exceeded our expectations!

Was this review helpful?
Company Response

Thanks for the great review. So glad we exceeded your expectations. Make us very happy to know we did such a great job. Thank you again.
Kind regards
Jeannie

Dave in Thornhill
Dave in Thornhill
1 review Vaughan, ON
10/10

Hardwood Flooring and Carpet Runner

Installing hardwood floors was the largest renovation we've undertaken in our home, 4 Bedrooms , Hallways, Family Room and Living Room so we were understandably nervous about who to choose to do our project. Floors Direct North was the perfect choice. From the moment we visited the showroom to the amazing install team led by Tran and the Stair Painting done by Hovig and the carpet runner completed by Ridvan we are very satisfied with the outcome. The whole team including Ben, Mohammad and Sarah were all very professional, well organized and provided superior customer service. Thank you for a job well done.

Was this review helpful?
Company Response

Thank you for taking the time to write the review. Glad everything went well and you were happy.

Kind regards

Jeannie

So appreciative! in Newmarket
So appreciative! in Newmarket
0 reviews Newmarket, ON
10/10

Amazing customer service

I contacted Floors Direct North for carpet squares to put together to construct a carpet for our class. The owner, Ben, responded to my email promptly. He invited me to visit the Thornhill Store where I had the pleasure of speaking to Sara and Mohammad. There were not enough carpet squares to build a big enough carpet to accommodate all the students, so they asked me for the measurements and gave me information about carpets. Ara, delivered the carpet today and it is a perfect fit! Their expertise and kindness is heart warming and much appreciated by everyone at the school especially the children in the class who have a comfortable carpet to sit on. They are certainly the "friendly local flooring experts!"

Was this review helpful?
Company Response

Wow thank you so much, what a lovely review. Ben, our owner is very community minded so he was thrilled to help. We can't have the children sitting on a cold floor :)

Thanks again, Jeannie

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Floors Direct North

We cover the whole of the GTA and beyond and carry most major brands of hardwood, laminate, carpet, tile and vinyl. We are also ICC (Insurance Claims Collaborative) registered for restoration of damaged floors.

Why not pop in to our showroom in Newmarket or Thornhill where you can see our collection first hand, along with current special offers, or visit www.floorsdirectnorth.ca

We offer a shop-at-home service, first-class customer care and a friendly smile. Our customers are important to us and whilst we aren't perfect, we try hard and pride ourselves on the care and attention we give to every project. Our installers are masters in their fields and you can rest assured you'll be very happy with the installation of your chosen flooring.

We also specialize in custom made stairs.

You can also visit our second location
134 Doncaster Ave
Units 1 & 2
Thornhill
905 235 7155

CATEGORIES
Floor Retailers, Carpet & Rug Retailers, and Floor Laying & Refinishing
PRODUCTS
Hardwood, Engineered wood, Carpet (residential and commercial), Laminate, Luxury Vinyl Tile and Plank, Cork.
SERVICES
Installation, custom made stairs, shop-at-home service, cash and carry, Suppliers of transition, 1/4 round, doorstop and baseboards
BRANDS
Masland, HGTV products, Preverco, Shaw, Mohawk, Kane, Manninton, Shneir, Anderson, Tosca, Bruce, Goodfellow, Armstrong, Twelve Oaks, Laurention, Roxton, Beaulieu, Homerwood, Mohawk, Kraus, Masland, Godfrey Hurst, Vi-Floor, Tuftex, Richmond, Dixie Home/Lifestyles, Congoleum, Adura and many many more. Please check our website for a full list of suppliers
STYLES
Hardwood and engineered including hand-scraped, wire brushed, distressed and classic. Over 450 laminates to choose from. Hundreds of carpets including cut pile, berber, patterned and wool. Lots of new styles arriving constantly. Luxury Vinyl Tile and wood look plank.
SPECIALITIES
Custom Made Staircases and a shop-at-home service. We are also ICC registered supplying and installing flooring for insurance claims.
WEBSITE
https://www.floorsdirectnorth.ca
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
12
RETURN POLICY
No returns after 1 month, no opened boxes. 35% restocking charge may apply. Some companies do not ac
PAYMENT METHOD
We take, Visa, Mastercard, Debit, cheque and cash.
MEMBERSHIPS
WSIB, Chamber of Commerce for Newmarket, Aurora and Markham Board of Trade
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All our work carries a one year warranty as well as the manufacturers guarantee.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.