I hired Floors Direct North (Newmarket Office) after doing some research with a few other companies for the following work. Removal of old carpet, installation of Engineered Hardwood Floors (2nd Floor) – 3 Bedrooms and a large landing. Also in their scope of work was to put in new hardwood stairs, stain the old railing and install new pickets, plus painting. Was told they would start on the July Long Weekend (Monday). Was skeptical so I asked more than once and was told they would start on the Monday. Work did not start until the Tuesday. Work was completed minus the painting within the week per our agreement. When the work was completed there were various issues that required 2 additional follow up visits. 1st time there was a major scratch cause by the contractor they used. Required them to come hack up the floor and replace it with new flooring. Additional nails and installation / fixes would then require an additional visit. They did fix all the issues except 2 that I am not satisfied with but left to fix on my own. Looks nice but not a good experience and would look elsewhere in the future. It was also difficult communicating with the installers as one spoke zero English and the other very poor English.
You will find 2 photos. Photo 1 I was told by the installers that was my fault and I should fill and paint it. They created it as a result of their work. 2nd was the wood delaminating. They threw in a few nails. Looks Terrible and I guess I am left to paint it.