Floors Direct North

Floor Retailers
18025 Yonge Street Newmarket ON L3Y 8C9
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Floors Direct North
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95%

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Reviews by rating (past 12 months)
Best of 2019 winner 3 timesBest of 2019winner 3 times

Reviews for Floors Direct North

Average customer rating:
9.5 10 (181 reviews)

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smess in North York
smess in North York
1 review Toronto, ON
10/10

Helpful sales. Installed when promised.

Sales at Thornhill showroom were a great help. Showed them a photo the bedroom and bathroom in need of flooring and they loaned us half a dozen large floor samples to take home to see in place. They promised a quick install just before Christmas and they delivered. Very happy with the result.

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Company Response

So happy we were able to get that done for you before Christmas. Thanks for the review. Much appreciated.
Kind regards, Jeannie

Arne Randsalu from North York
Arne Randsalu from North York
2 reviews Newmarket, ON
10/10

Engineered Hardwood Installation

In the middle of November we decided at the last minute to have new floors put in our living room, dining room and family room. We went to to the Thornhill store because it was close to our home. Mohammad and Sara were very helpful in helping us decide on the flooring. They allowed us to take some samples home so that we could best match the color with our home decor. The installation went very quickly and on time. Ivan and his crew were very professional. Ivan made sure everything was correct down to the last detail and even working late Saturday evening to get the job finished. We are very pleased with the results and highly recommend them.

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Company Response

Thanks Arne, so nice of you to leave us such a great review. Sara and Mohammad and our install crew are the best. Glad you were pleased with how everything went. Thank you again and Happy Holidays.

Kind regards, Jeannie

A in Toronto
A in Toronto
0 reviews Toronto, ON
10/10

Engineered Hardwood Install for 2000+ Sq Feet

From the initial stages of project planning to installation, the team has been amazing, very professional, knowledgeable and always available by phone or text. Ben has been fantastic to deal with, he took floor measurements, gave us affordable and high-quality options for engineered hardwood to match our staircase and existing custom wood trims. The installation for over 2000 sq. feet was efficient, Steven and the install team did a great job at laying down the hardwood over tile in the basement and replacing the parquet on the second floor. Highly recommend this A+ team, they went above and beyond and exceeded our expectations!

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Company Response

Thanks for the great review. So glad we exceeded your expectations. Make us very happy to know we did such a great job. Thank you again.
Kind regards
Jeannie

Dave in Thornhill
Dave in Thornhill
1 review Vaughan, ON
10/10

Hardwood Flooring and Carpet Runner

Installing hardwood floors was the largest renovation we've undertaken in our home, 4 Bedrooms , Hallways, Family Room and Living Room so we were understandably nervous about who to choose to do our project. Floors Direct North was the perfect choice. From the moment we visited the showroom to the amazing install team led by Tran and the Stair Painting done by Hovig and the carpet runner completed by Ridvan we are very satisfied with the outcome. The whole team including Ben, Mohammad and Sarah were all very professional, well organized and provided superior customer service. Thank you for a job well done.

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Company Response

Thank you for taking the time to write the review. Glad everything went well and you were happy.

Kind regards

Jeannie

So appreciative! in Newmarket
So appreciative! in Newmarket
0 reviews Newmarket, ON
10/10

Amazing customer service

I contacted Floors Direct North for carpet squares to put together to construct a carpet for our class. The owner, Ben, responded to my email promptly. He invited me to visit the Thornhill Store where I had the pleasure of speaking to Sara and Mohammad. There were not enough carpet squares to build a big enough carpet to accommodate all the students, so they asked me for the measurements and gave me information about carpets. Ara, delivered the carpet today and it is a perfect fit! Their expertise and kindness is heart warming and much appreciated by everyone at the school especially the children in the class who have a comfortable carpet to sit on. They are certainly the "friendly local flooring experts!"

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Company Response

Wow thank you so much, what a lovely review. Ben, our owner is very community minded so he was thrilled to help. We can't have the children sitting on a cold floor :)

Thanks again, Jeannie

Private User
Private User
Private User reviews Innisfil, ON
8/10

Three Room Vinyl + Stairs Carpet

Told the job should only take a day and possibly part of the next day for possible touch-ups. When a single installer showed up to deliver the supplies and he said he would be there early the next morning to work alone, I knew there would be a problem getting it done on time. There was big furniture to shift. This was understood from the beginning.

As I will be living with these floors for years, it was important to me that the floors were done right so I wasn't too worried about quick. Del and Rob were friendly and focused on doing the job right. The end result was worth it. The floors look amazing. I am so happy to see those carpets go.

0 of 1 people found this review helpful.
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Company Response

Hi there, I'm so sorry there was only one installer and it took longer than planned but these things happen sometimes where someone is sick or has a family situation. We are very happy though that you were pleased with the final outcome which is always the most important thing of course. We do appreciate the review though and the feedback. To get that 10 next time, we will certainly try harder and learn from our mistakes.

Thank you again,
Kind regards, Jeannie

Robert in Markham
Robert in Markham
0 reviews Markham, ON
10/10

Carpet Installation

We have had previously installed hardwood and basement carpet by Floors Direct North. This time our 30+ year carpet in our upper floor needed to be replaced. Sara at the Doncaster store was very helpful in the carpet selection.

The carpet was expertly installed by RIdvan, who was meticulous and had the expertise to deal with the more complicated installation on the stairway. As usual the installers used by this company did an excellent job.

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Company Response

Hi Robert, your house must be beautiful now it's all complete. I'm very pleased we were able to do yet another great job for and we appreciate you took the time to tell us. You are really kind. Thank you again, Kind regards, Jeannie

Denyse
Denyse
2 reviews Aurora, ON
10/10

Upstairs hardwood installation and stair carpeting

Two weeks ago, Direct Flooring installed oak hardwood in my three bedrooms and hallway. They did a terrific job and completed everything within 3 days. They were very efficient and very polite and left my home spotless. They even sanded my stair railings and spindles to ensure that they perfectly matched my hardwood floorings. The next business day the carpet installer came and did a great job on the stairs even though the pile on the carpet was a challenge to lay on the stairs. He also left my home neat and tidy. I would not hesitate to recommend this company to anyone both for price. selection and quality of installation. Thank you Direct Flooring.

1 of 1 people found this review helpful.
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Company Response

Thank you kindly for the great review. It makes such a difference having hardwood installed doesn't it? It adds beauty and value to your home for sure. We are so pleased you were happy with everything and we so appreciate the review. Kind regards, Jeannie

Private User
Private User
Private User reviews Barrie, ON
4/10

Carpet Removal, Install of Engineered Hardwood and Hardwood Stairs

I hired Floors Direct North (Newmarket Office) after doing some research with a few other companies for the following work. Removal of old carpet, installation of Engineered Hardwood Floors (2nd Floor) – 3 Bedrooms and a large landing. Also in their scope of work was to put in new hardwood stairs, stain the old railing and install new pickets, plus painting. Was told they would start on the July Long Weekend (Monday). Was skeptical so I asked more than once and was told they would start on the Monday. Work did not start until the Tuesday. Work was completed minus the painting within the week per our agreement. When the work was completed there were various issues that required 2 additional follow up visits. 1st time there was a major scratch cause by the contractor they used. Required them to come hack up the floor and replace it with new flooring. Additional nails and installation / fixes would then require an additional visit. They did fix all the issues except 2 that I am not satisfied with but left to fix on my own. Looks nice but not a good experience and would look elsewhere in the future. It was also difficult communicating with the installers as one spoke zero English and the other very poor English.

You will find 2 photos. Photo 1 I was told by the installers that was my fault and I should fill and paint it. They created it as a result of their work. 2nd was the wood delaminating. They threw in a few nails. Looks Terrible and I guess I am left to paint it.

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Company Response

I am so sorry your experience with us wasn't the best. If you look through all our reviews you will see we don't usually have many issues so I'm sad you were one of the few. If things don't go as planned we usually try very hard to put things right so I'm surprised we didn't in your case. Many installers these days don't speak good English - that's just the way it is but any problems if addressed through the store are dealt with by the sales staff liaising with the installer. We do try hard to learn from our mistakes though and have taken on board all of your comments. Again, we are sorry. Kind regards, Jeannie

Private User
Private User
Private User reviews Newmarket, ON
10/10

Carpet Installation

10/10. Outstanding variety and quality. Lots to choose from. Something for every budget. Wonderful customer service. Carpet installation was completed in two days. Price included removal and disposal of old carpeting, screwing down floor boards, laying of new under padding and carpet itself. Carpet layer did an awesome job and left area spotless. Very happy with job. Has transformed look and feel of bedroom level of home. Did awesome job on step runners also. Would highly recommend.

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Company Response

Thanks so much for the great review, our carpet crews (in fact all our crews) are phenomenal so we are pleased you found that to be the case. Thank you again. Kind regards, Jeannie

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Floors Direct North

We cover the whole of the GTA and beyond and carry most major brands of hardwood, laminate, carpet, tile and vinyl. We are also ICC (Insurance Claims Collaborative) registered for restoration of damaged floors.

Why not pop in to our showroom in Newmarket or Thornhill where you can see our collection first hand, along with current special offers, or visit www.floorsdirectnorth.ca

We offer a shop-at-home service, first-class customer care and a friendly smile. Our customers are important to us and whilst we aren't perfect, we try hard and pride ourselves on the care and attention we give to every project. Our installers are masters in their fields and you can rest assured you'll be very happy with the installation of your chosen flooring.

We also specialize in custom made stairs.

You can also visit our second location
134 Doncaster Ave
Units 1 & 2
Thornhill
905 235 7155

CATEGORIES
Floor Retailers, Carpet & Rug Retailers, and Floor Laying & Refinishing
PRODUCTS
Hardwood, Engineered wood, Carpet (residential and commercial), Laminate, Luxury Vinyl Tile and Plank, Cork.
SERVICES
Installation, custom made stairs, shop-at-home service, cash and carry, Suppliers of transition, 1/4 round, doorstop and baseboards
BRANDS
Masland, HGTV products, Preverco, Shaw, Mohawk, Kane, Manninton, Shneir, Anderson, Tosca, Bruce, Goodfellow, Armstrong, Twelve Oaks, Laurention, Roxton, Beaulieu, Homerwood, Mohawk, Kraus, Masland, Godfrey Hurst, Vi-Floor, Tuftex, Richmond, Dixie Home/Lifestyles, Congoleum, Adura and many many more. Please check our website for a full list of suppliers
STYLES
Hardwood and engineered including hand-scraped, wire brushed, distressed and classic. Over 450 laminates to choose from. Hundreds of carpets including cut pile, berber, patterned and wool. Lots of new styles arriving constantly. Luxury Vinyl Tile and wood look plank.
SPECIALITIES
Custom Made Staircases and a shop-at-home service. We are also ICC registered supplying and installing flooring for insurance claims.
WEBSITE
https://www.floorsdirectnorth.ca
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
12
RETURN POLICY
No returns after 1 month, no opened boxes. 35% restocking charge may apply. Some companies do not ac
PAYMENT METHOD
We take, Visa, Mastercard, Debit, cheque and cash.
MEMBERSHIPS
WSIB, Chamber of Commerce for Newmarket, Aurora and Markham Board of Trade
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All our work carries a one year warranty as well as the manufacturers guarantee.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.