Floors Direct North

Floor Retailers
18025 Yonge Street Newmarket ON L3Y 8C9
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Floors Direct North
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95%

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Reviews by rating (past 12 months)
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Best of 2020 winner 4 timesBest of 2020winner 4 times

Reviews for Floors Direct North

Average customer rating:
9.5 10 (190 reviews)

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Leslie G.
Leslie G.
7 reviews Newmarket, ON
10/10

New Flooring for our Rental Property

I would recommend this flooring store as they patiently answered all of my questions, presented different options and discussed various alternatives with me with knowledge/insight.
This was a tricky installation as I had a tenant living in the unit and so the coordination necessary was important. They rose to the occasion! Everything went very smoothly. The floor (we went with Luxury Vinyl Tiles -Planks) turned out wonderfully. It looks very high class, stylish and clean.
I will definitely return Floors Direct North for future projects.

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Company Response

Thank you very much for the review Leslie. We really appreciate you taking the time. During these trying times it's good to know something goes right. If we can ever help with your future projects don't hesitate to get in touch. Thank you again.

Kind regards

Jeannie

Paul in Waterloo
Paul in Waterloo
0 reviews Waterloo, ON
10/10

Satisfied all around

Bought vinyl flooring for small area. Good service, good product easy to work with, good price, nice helpful sales people. I would buy from them again and recommend this company.

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Company Response

Thanks Paul, that's nice of you to let us know you were happy. We do appreciate the reviews. If we can ever help in the future, please don't hesitate to contact us.

Kind regards, Jeannie

mackenziethatcher in Mississauga
mackenziethatcher in Mississauga
1 review Newmarket, ON
10/10

Engineered Hardwood Throughout

This is my 4th time using Floors Direct North. Great owner, amazing communication with all employees, excellent, fast service. Price is comparable to other companies. Always satisfied!
Thank you,
~Mackenzie

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Lisa Z in Bradford
Lisa Z in Bradford
2 reviews Bradford West Gwillimbury, ON
10/10

Flooring purchase during Covid madness

I purchased new flooring for my basement renovation back at the end of June. Quickly after my purchase they informed me that the style I chose was not in stock- this seems to be happening everywhere due to covid- so they allowed me to come in and pick another style within the same colour family that they knew were in stock. I was working with a timeline so this service was very helpful. We have to be sensitive that the retailers are just trying their best during these uncertain times. I applaud FDN for going the extra mile and getting me what I needed as soon as they could.

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Company Response

Thank you so much for the review. Covid has certainly given us all a challenge but I'm glad we rise to it. We really do appreciate your wonderful review. Thank you.

Kind regards

Jeannie

Robyn in Kitchener
Robyn in Kitchener
0 reviews Orangeville, ON
10/10

Third Home Project!

This was our third great experience with John at Floors Direct North and Steve installing our Vinyl on the main floor, basement, as well as a stairs. Always honest, professional, and a nice quick turn around. These guys are the best around, I will keep coming back!

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Company Response

John is awesome, I agree and he really knows his stuff. As always, we are all appreciative when we get such a great review. Glad we are able to help with all your projects and we very much appreciate your continued support. Thank you again.

Kind regards

Jeannie (and of course John)

Barb
Barb
1 review Newmarket, ON
10/10

Main Floor Laminate

The new floors throughout my main floor make me feel as though I am in a new house! From start to finish, i was so impressed with the personal service and professionalism. Every step of the way--from providing assistance in selecting the new flooring, quick in-home consultation and estimate, booking the installation, and the install itself--was simple and went off without a hitch. I highly recommend Floors Direct North and wouldn't hesitate to use them again!

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Company Response

Hi Barb. lovely review. Thank you so much. Glad we were able to do a great job for you and we really appreciate you taking the time to write in to HomeStars.

Kind regards

Jeannie

minh in Toronto
minh in Toronto
1 review Newmarket, ON
10/10

Laminate Flooring

We are impressed by the knowledge and super friendly service we received from Ben and Kyle. They were extremely patient with us and answered any questions that we may have. Their prompt response through email and phone calls may us feel important. We will definitely be back to use their service and would HIGHLY recommend Floor Direct North (Newmarket) to any individuals looking for flooring needs.
R & M Huynh

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Company Response

Thanks for the wonderful review. We do pride ourselves on our customer service so we are very happy the service good. If we can assist you down the road with any other flooring, we will be delighted to help.

Kind regards,

Jeannie

Jill Howden in Bobcaygeon
Jill Howden in Bobcaygeon
0 reviews Bobcaygeon, ON
10/10

Laminate flooring

The staff are wonderful and answered every question we had. Great choices, prices and attention to detail. Referred my parents and they were delighted with everything also..
Ben the owner is a great guy!!

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Company Response

Hi Jill, thank you for your review. We have great teams and Ben knows his stuff when it comes to flooring. e are so pleased it all worked out so well. Thanks again.

Kind regards, Jeannie

Lee in Brampton
Lee in Brampton
0 reviews Brampton, ON
10/10

Very professional, very informative

Great staff, great product. Ben was very informative and was a great help in picking our floors. He taught us things we didn’t even consider when choosing different types floors. Delivery arrived within a few days.

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Company Response

Hi Lee, thank you so much for the review. Always appreciated. I'm glad Ben was able to help you choose the right product and that you were happy with our service.

Thanks again,
Kind regards, Jeannie

smess in North York
smess in North York
1 review Toronto, ON
10/10

Helpful sales. Installed when promised.

Sales at Thornhill showroom were a great help. Showed them a photo the bedroom and bathroom in need of flooring and they loaned us half a dozen large floor samples to take home to see in place. They promised a quick install just before Christmas and they delivered. Very happy with the result.

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Company Response

So happy we were able to get that done for you before Christmas. Thanks for the review. Much appreciated.
Kind regards, Jeannie

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Floors Direct North

We cover the whole of the GTA and beyond and carry most major brands of hardwood, laminate, carpet, tile and vinyl. We are also ICC (Insurance Claims Collaborative) registered for restoration of damaged floors.

Why not pop in to our showroom in Newmarket or Thornhill where you can see our collection first hand, along with current special offers, or visit www.floorsdirectnorth.ca

We offer a shop-at-home service, first-class customer care and a friendly smile. Our customers are important to us and whilst we aren't perfect, we try hard and pride ourselves on the care and attention we give to every project. Our installers are masters in their fields and you can rest assured you'll be very happy with the installation of your chosen flooring.

We also specialize in custom made stairs.

You can also visit our second location
134 Doncaster Ave
Units 1 & 2
Thornhill
905 235 7155

CATEGORIES
Floor Retailers, Carpet & Rug Retailers, and Floor Laying & Refinishing
PRODUCTS
Hardwood, Engineered wood, Carpet (residential and commercial), Laminate, Luxury Vinyl Tile and Plank, Cork.
SERVICES
Installation, custom made stairs, shop-at-home service, cash and carry, Suppliers of transition, 1/4 round, doorstop and baseboards
BRANDS
Masland, HGTV products, Preverco, Shaw, Mohawk, Kane, Manninton, Shneir, Anderson, Tosca, Bruce, Goodfellow, Armstrong, Twelve Oaks, Laurention, Roxton, Beaulieu, Homerwood, Mohawk, Kraus, Masland, Godfrey Hurst, Vi-Floor, Tuftex, Richmond, Dixie Home/Lifestyles, Congoleum, Adura and many many more. Please check our website for a full list of suppliers
STYLES
Hardwood and engineered including hand-scraped, wire brushed, distressed and classic. Over 450 laminates to choose from. Hundreds of carpets including cut pile, berber, patterned and wool. Lots of new styles arriving constantly. Luxury Vinyl Tile and wood look plank.
SPECIALITIES
Custom Made Staircases and a shop-at-home service. We are also ICC registered supplying and installing flooring for insurance claims.
WEBSITE
https://www.floorsdirectnorth.ca
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
12
RETURN POLICY
No returns after 1 month, no opened boxes. 35% restocking charge may apply. Some companies do not ac
PAYMENT METHOD
We take, Visa, Mastercard, Debit, cheque and cash.
MEMBERSHIPS
WSIB, Chamber of Commerce for Newmarket, Aurora and Markham Board of Trade
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All our work carries a one year warranty as well as the manufacturers guarantee.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.