First Class Flooring

Floor Laying & Refinishing
Toronto ON M9V 2L6
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83%

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Reviews for First Class Flooring

Average customer rating:
9.3 10 (47 reviews)

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Frankie1
Frankie1
1 review Toronto, ON
10/10

Great service and wonderful selection

Daniela was exceptional. She helped me find the flooring that I needed in no time! Alexander helped to entertain my son! No other place to visit for your flooring!!? First class flooring should be your first choice!

Approximate cost of services:
$6,000.00
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frafunny
frafunny
0 reviews Richmond Hill, ON
10/10

Very happy Customer

From the moment i walked into First Class Flooring i felt an immediate positive energy with the friendly and knowledgeable staff. They worked with me to not only help me decide on what would work best to pull together my ideas but were working at levels best to ensure my budget was met and the product would be available in due time. They allowed me to take home large samples to see in our own lighting which i found very helpful.
I would highly recommend First Class, it truly was a first class experience!

Approximate cost of services:
$7,000.00
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Private User
Private User
Private User reviews London, ON
0/10

Customers beware the service is lacking professionalism

Beware this company is lacking professionalism‘s on every level. Many excuses for their in adequate timeline. Very unsatisfied on every level and would never recommend first class flooring to anyone. Hopefully nobody else will fall into the same trap that I did very disappointed.

Approximate cost of services:
$500,000.00
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michaelin
michaelin
6 reviews Toronto, ON
10/10

replace home's floors

For structural reasons, our 100-year-old red oak stairs had to stay so we then had to find something that would match. The 2 1/4" quarter sawn-riff red oak was the perfect solution. The results are stunning!

Approximate cost of services:
$9,000.00
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Company Response

Thank you so much for the kind review. We like challenges like this. Rift and quarter cut is our specialty so we welcome all the other challenges that comes with it. At the end we know the result will be magic. enjoy your floors

Daedalus
Daedalus
4 reviews Vaughan, ON
2/10

Great Product, terrible customer service, took advantage of fixed income seniors

We're two retired seniors who planned to replace our home floor but then COVID intervened and significantly impacted our financial position. We had submitted a deposit of $1,000 but later asked the company for a refund before taking delivery of the product. They ignored the first three emails and then it took 1.5 months and another eight emails before we saw the refund cheque. We several times asked for proof that the refund had been sent. Eventually they agreed to send us a copy of the cheque stub or some other indication of the date it was sent. They never sent it.

Worse, they replied on Oct. 02/20 with a very terse email, "It has been mailed.” However, when we finally received the cheque it was dated Oct. 05/20, three days AFTER the date it was supposed to be in the mail. And presumably it might have taken one or more days to get the cheque signed internally after it was created.

THEN they deducted a "re-stocking" fee despite the COVID hardships and their advance knowledge of our situation.

When we first sent the deposit, they processed the transaction in literally one day.

They appear to have a “first class” product, which is why we went with them in the first place even though their product is 30 to 50% more expensive than similar vinyl planking at Lowes or Home Depot. However, they have “last class” customer service and a mercenary business philosophy that reflects zero-sympathy for the consequences of the global pandemic, especially for seniors.

A company of this size should be ashamed.

Approximate cost of services:
$4,834.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your feedback. First and foremost, I would like to apologize on behalf of everyone here at first class flooring that you had a negative experience. I understand that two purchases were made for the same product. The first transaction- Dating June 17, 2020 to our knowledge from start to finish was satisfactory and at that time you had asked to set aside additional material for a second project. (the transaction to which you are referring) As store policy states, we require a deposit to hold material for any client. We did in fact receive a deposit to hold that material for you, which was an in stock promotional product, the deposit was placed to ensure the items were not sold to anyone else. The product sold to you was a vinyl made by TORLYS, which is far superior to a any vinyl flooring products offered at big box stores such as lowes, home depot etc. There are a number of factors which prove this to be true- including the fact the product in question has a microban feature which kills up to 99.9% of germs on impact and typically runs a cost of $4.89 retail. We sold this product to you at $3.29, which, is a significant discount.
With regards to the cancellation fee- It is clearly stated at on each invoice that there will be a cancellation fee of 10% not a “restocking fee”. We have been holding this material since June and there are costs associated with doing so, this policy covers those costs should orders be cancelled. First class flooring has a great amount of sympathy for each and every person and business impacted by this horrible pandemic and in no way do we intend to showcase that we are not. We are simply following store policy. I apologize for the delay in receiving your refund, however we are pleased to confirm that you have received your refund and hope to continue to do business with you in the future.

Geoffrey M.
Geoffrey M.
0 reviews Oakville, ON
10/10

Flooring repairs and installation

First class flooring was very professional from the beginning to the end of our project. They helped educate us on every step of the process, and excelled in customer service, and completion of the project. They’re attention to detail is second to none! We also really appreciated the care they took in our home and with our project! 10/10 will definitely recommend!

Approximate cost of services:
$20,000.00
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Company Response

Thank you so much. We love to hear back from our customers. Our goal is to give our client a good shopping experience along side with the best product and services. Thank you again

Joe
Joe
0 reviews Vaughan, ON
10/10

Vinyl flooring

Best shopping experience I’ve ever had. Best showroom, best customer service and best product

Approximate cost of services:
$8,000.00
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Company Response

Thank you very much for your feedback Joe. We specialize in all kinds of high quality flooring such as: solid hardwood, engineered hardwood, vinyl flooring, cork flooring and laminate flooring as well.

slymomo
slymomo
0 reviews Brampton, ON
10/10

Flooring, supply and installation

From the moment i walked into the show room i knew this was the place I will buy my floors. Ralph was very knowledgeable and took his time to educate me about my choices of engineered wood. I needed the project to be done in a week and they did not fail me. I got a free estimate in 24 hours and my project was completed within 5days under my budget. I will 100% recommend First Class Flooring.

Approximate cost of services:
$15,000.00
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Company Response

Thank you very much for your feedback Mr. Ishmael. This is what we do with every customer and we'll always satisfied their needs. Enjoy your new engineered hardwood flooring and if you do have any other new projects, please do not hesitate to give us a call.

vivianshah
vivianshah
0 reviews Toronto, ON
10/10

Flooring.

They were able to do a section of the floor that was torn out look as if it never happened. Very impressed.

Approximate cost of services:
$1,000.00
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Company Response

Thank you so much for your feedback Vivian, First Class Flooring pays close attention to detail for the best results!

Stk
Stk
0 reviews Toronto, ON
10/10

Entire 1st floor

Great service, great product and beautiful looking hardwood floors. Very happy with quality and result.

Approximate cost of services:
$8,000.00
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Company Response

Thank you! It was a pleasure working with you to find your perfect flooring. Enjoy your new flooring and hope to see you again.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about First Class Flooring

First Class Flooring is a family owned and operated company that has grown into one of the most trusted flooring retailer in Canada. You will find our unrivaled selection of products from around the world in our showroom. Established in 1986 by Mr. Johnson, First Class Flooring has supplied our ...
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