Daedalus

What is Unique about Unique Flooring? For me it was the customer service. As tired and abused as that saying is it nevertheless remains true in my experiences with this company. I have used this company now for about five years to do floor and baseboard trim replacements (mostly luxury vinyl plank) in our small rental apartment buildings. I was so happy with their work that I entrusted my home flooring renovation to them and had them replace my 20-year-old wall-to-wall carpeting with wall-to-wall vinyl plank. While I could have chosen hardwood flooring, I found that it scuffs and marks up too easily or youre always conscious of damaging it. Vinyl plank is resilient, waterproof and easy to replace. In this current world of overpriced contractors who seem to either to be too busy except for the biggest contracts or simply dont want to work, coupled with immense supply chain challenges, Unique Flooring truly rose beyond my somewhat high expectations to ensure that everything was just right. With so many flooring providers available its a challenge to sort through the noise and fly-by-night operators to find contractors who still take pride in their work and even add a dollop of craftsmanship in a mass-production world but still remain cost-conscious. I wholeheartedly recommend Unique Flooring for all your flooring-related needs.

We purchased crown moulding with the intention to do it ourselves, given the challenges of our economy. It turned out to be far more complicated than we expected, especially because none of the wall corners were true and the ceiling had waves which were imperceptible until you applied the crown moulding. There were gaps in several places and the corners were difficult to align. We just needed the labour done. We had the materials already. At an earlier time we had contacted five crown moulding companies in our area and none of them replied. Our job was too small. Through a Kijiji ad, we chanced upon Alex on a Friday afternoon. He agreed to show up on the following Monday morning, which he did promptly. By late noon he had finished the job. He and his associate did an excellent job, especially given the challenging circumstances of our ceiling. We wouldnt hesitate to recommend Alex and his company Home Trim for any crown moulding work.

The company was called to do a plumbing repair. After a week the issue had still not been resolved. The company has a call screening service that intercepts all non-sales calls and ignores them. They forced us to pay by credit card and refused to discuss their failed work despite a month of unanswered emails and phone messages. After a multi-month investigation, the credit card company refunded our payment, which is not likely to have happened if there was any doubt as to the nature of the claim. Nevertheless, the company continues to threaten us with litigation and send us "outstanding" invoice reminders.

We're two retired seniors who planned to replace our home floor but then COVID intervened and significantly impacted our financial position. We had submitted a deposit of $1,000 but later asked the company for a refund before taking delivery of the product. They ignored the first three emails and then it took 1.5 months and another eight emails before we saw the refund cheque. We several times asked for proof that the refund had been sent. Eventually they agreed to send us a copy of the cheque stub or some other indication of the date it was sent. They never sent it. Worse, they replied on Oct. 02/20 with a very terse email, "It has been mailed.” However, when we finally received the cheque it was dated Oct. 05/20, three days AFTER the date it was supposed to be in the mail. And presumably it might have taken one or more days to get the cheque signed internally after it was created. THEN they deducted a "re-stocking" fee despite the COVID hardships and their advance knowledge of our situation. When we first sent the deposit, they processed the transaction in literally one day. They appear to have a “first class” product, which is why we went with them in the first place even though their product is 30 to 50% more expensive than similar vinyl planking at Lowes or Home Depot. However, they have “last class” customer service and a mercenary business philosophy that reflects zero-sympathy for the consequences of the global pandemic, especially for seniors. A company of this size should be ashamed.

Mixed experience. Great installers who knew what they were doing. Sales rep misrepresented delivery date. Owner wouldn't return calls but when reached didn't offer remedy except "Want refund?" VERY UNPROFESSIONAL.