Doctor Foggy Window

Where reviews and starts make a difference!!! Don't deal with this company and the guy.

I recently hired Dr. Foggy Bob for a window replacement service and, unfortunately, my experience was far from satisfactory. The main issue I encountered was the quality of the installation. Despite the promise of clear and durable windows, what I received was quite the opposite. The windows are consistently foggy, leaking water, and not meeting the expectations set prior to installation.

I reached out to Bib to address these issues, hoping for a resolution or at least a discussion on how we could rectify the situation. However, my concerns were met with a lack of responsiveness. Bob refused to revisit the service to assess or correct the problems, which was disappointing.

While I understand that not every service can be perfect, the unwillingness to address customer complaints or provide follow-up support was disheartening. Based on my experience, I cannot recommend Dr. Foggy for window replacement services. I believe that customer service is crucial, especially when it comes to rectifying issues.

Bob was nothing less than great. Well worth what he charged - nice guy and professional. Perfect. Couldn't have had better service.

Bob from Dr. Foggy is knowledgeable, professional, qualified, efficient , honest and I wish I had called him before Ryan from cloudy then clear who ripped me off.
Bob has a procedure to fix your window without replacing glass at half the cost and will tell you honestly if the less expensive way to repair is what you need. He can also replace windows and is priced very fairly compared to competition.
Bob keeps appointments, meets scheduled dates, answers calls, guides you in the direction needed for you not what works best for him!

He gets the job done but is a bull in a China shop. Both times he broke something.

The second time he was highly defensive, emotional and dramatic in his communication. It was very off-putting.

So proceed with caution. At the end of the day he does good work and I support small businesses.

3 months after replacement, glass broke while spray washed with winded and a garden hose. I called and was promised a call back to discuss the matter but no call came and all my future calls were ignored. This is not even common courtesy.

One of our windows seals broke and the window was fogging up, called Bob at Dr Foggy Windows and explained the situation over the phone and agreed to meet the next day.
Bob arrived on time explained how the repair would work and said it would take about 3 days for the fogging to stop.
Bob did the repair quickly and professionally and the fogging was gone by the next morning.
I would highly recommend Bob and Dr Foggy

We were in the process of selling our home. Our agent suggested we fix or replace our window glass. Many panes had become foggy over the years. Our agent recommended this company. They sent a rep to access our windows. We had 12 windows that needed servicing. They stated that they could repair 10, and 2 were to damaged to repair and suggested we replace the glass. We agreed on the pricing and a date to come and do the work. The repairs were done as described and on time. I figured we saved approx $2000.00 in not having to replace all the glass that needed work. Very happy.

BEWARE before you use this companies services. Bob is the owner and the one who does the repair. He came out to our home in October of 2015 knowing that a condition of the sale of our home was that the condensation in the windows be repaired. He guaranteed that his services would work and that our windows would dry. He performed his service and the windows did dry temporarily but again completely fogged up. We called him back in December and said that the windows are the same if not worse than before. He told us to let the cap out of the holes he drilled in the windows and give it a week and see if that helps. We did that and it made matters worse. I called Bob and told him I really need these windows dry for the sale. He then about 2 months after we started this process, explained that the windows may not completely dry until the springtime. If Bob had told me that from day one, i would have never hired him for this purpose, because that would entail me getting our purchasers to also agree to wait until the spring for the windows to dry, which i trust now never would have happened. I asked Bob if he can come out one more time and run his solution through the windows to see if it would dry the windows at least for the closing of our home in early January of 2016. He agreed to come out. Unfortunately during the process he cracked one of the window panes. My husband was downstairs when this happened. He said he thought somebody stabbed Bob because of the way Bob was screaming and swearing at the top of his lungs. My husband ran upstairs to see what happened and Bob, still swearing uncontrollably said he cracked the window and now he has to replace it. Still swearing he took measurements and provided my husband with a receipt that says window replacement in two weeks. It has been 4 weeks since Bob cracked our very foggy windows and he has not answered a single email or voicemail. I will be taking legal action against Bob, but this is a warning to all Real Estate Agents and any home owners out there who want to use his services. Number one it does not work and number two he is the biggest dishonest and unprofessional business person I have ever come across in my life. I am now out the money I paid to Bob for the original repair and will also have to pay now to replace the windows.

Bob came out to fix a foggy window for us. After he was finished brown rust and stains developed along the bottom of the window in between the glass and he left broken glass wedged between both panes. I called Bob back to tell him of the issues and that it wasn't satisfactory and that i would like a refund. Before he started the work he showed us his "IRON CLAD" warranty, that states if we are not satisfied with the results we would get 100% of our money back. He then tried to tell me he didn't do that and it was there before he started his work. He proceeded to act like 2 year old and throw a tantrum, by swearing and hanging up on me. After calling him back he told me he would think about it and let me know "one day" if he ever felt like giving us our money back he would let us know. This is one of the worst companies i have had the unfortunate pleasure to deal with. I hope nobody else falls for Bob and his false promises. Its unfortunate that he would rather treat his customers poorly than refund a mere $140.

The owner of this company does not keep to his word, he promises things over the phone and when you call him on it denies what he promises. I had 7 windows done, 3 clearly did not work the owner came back out agreed that the 3 windows would have to be re-done, tried to schedule an appt. was getting the run around and then he tells me it was only 2 windows not 3 after he came out himsellf to look at them. I no longer wanted to deal Bob, and demanded my money back he refused to refund me for 3 windows only 2 and his words were take it or leave it. By this point my blood was boiling and I just wanted to be done with person.
Just beware and before you agree to anything GET IT IN WRITING. I've delt with alot of contractors and people doing work in my home for 20yrs and never have i come across an individual like this one. Good Luck to him because his CUSTOMER SERVICE SKILLS ARE ZERO.