Reliance The Furnace Company Edmonton

Heating & Air Conditioning
Edmonton AB T5A 0P7
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Reliance The Furnace Company Edmonton
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89%

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Best of 2019 winner 5 timesBest of 2019winner 5 times

Reviews for Reliance The Furnace Company Edmonton

Average customer rating:
9.1 10 (550 reviews)

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macky cheung in Edmonton
macky cheung in Edmonton
5 reviews Edmonton, AB
6/10

installing new furnance

their service was very professional and their promise was kept very close.
their price was very very reasonable.
the only problem that we experienced was that they did not tell us what we needed to be added to the system in order to make the systm work better.

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Company Response

Thank you for your review. Please advise what you feel we did not let you know about in order to "make the system work better"?

Jerome Sterling in Edmonton
Jerome Sterling in Edmonton
2 reviews Edmonton, AB

First Review

6/10

high efficiency furnance installation

They were very fast but had to come back to fix things they had missed in their rush .Other than that , the furnace has worked well,and they were very very quick to replace a later needed update .

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Company Response

Thanks for your review, what was missed? Our installers are usually very thorough!

Barry in Edmonton
Barry in Edmonton
1 review Edmonton, AB
10/10

New furnace installed

Staff and service were very professional. Their pricing was very fair and lower that my other quote that I received. The company was there when they said they would be and cleaned up after them selves? I have recommend this company to my neighbors nd they have had work completed by them they were very satisfied.

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Company Response

Thank you for your review and recommendations, much appreciated!

Jennifer Nolan in Edmonton
Jennifer Nolan in Edmonton
7 reviews EDMONTON, AB
10/10

New Furnace & A/C Unit

Furnace Company is great! We had a fantastic experience with installation and removal of old furnace. We also use them for furnace cleaning and for supplies and warranty work (not that we've needed any yet). Great customer service and the installers were very friendly and professional.

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Company Response

Thank you so much for the glowing review, your business is appreciated!

Margrit Schenk in Edmonton
Margrit Schenk in Edmonton
3 reviews Edmonton, AB
10/10

Furnace Replacement

The Furnace Company replaced a 20+ year old furnace and hot water tank with new high-efficiency machines. Service was great: very professional and efficient. We would recommend them again. We purchased the furnace through Costco and received a very good deal.

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Company Response

Thanks for taking the time to submit your glowing review. You business is very much appreciated!

Chantal Belle-Isle in Gibbons
Chantal Belle-Isle in Gibbons
3 reviews GIBBONS, AB
10/10

New Mid-Efficiency furnace

We met with a representative at a local Costco. were planning on buying a high efficiency furnace but the representative advised us a mid-efficiency furnace would be more than enough for the size of your house. A few weeks later, the technicians came to install our new purchase and move our water heater to a more suitable location. The service provided by the techs was wonderful: fast, efficient, polite, clean. They went above and beyond our expectations. Not only did we save money, we saved money with a smile!

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Company Response

Thank you for your review. To be clear all our Furnaces are high efficiency, so if you would like us to explain exactly what you have please call and we can detail the equipment you have.

Erin in Edmonton
Erin in Edmonton
4 reviews Edmonton, AB
7/10

Furnace and vent cleaning

We had this company in to do furnace and vent cleaning. Overall we were satisfied, the two young men who came out were polite, punctual and friendly. We were talked into having an anti-bacterial spray done in the vents. Not sure if this is of any use but we could have said no.

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Company Response

We really appreciate you taking the time to share your experience with us! –Cait

C. Fredrick in Saskatoon
C. Fredrick in Saskatoon
8 reviews EDMONTON, AB

First Review

10/10

Purchase/ Installation New Furnace

I was extremely, extremely impressed by The Furnace Company.

I knew I needed to buy a new furnace and hot water tank, so I got a quote from a competitor of The Furnace Company. While that salesman did a decent job, he told me that my roof was too steep for his guys to climb, and proposed a different solution. Because of this I decided to call The Furnace Company.

The Furnace Company (or TFC because I'm being lazy) was awesome from the moment Dave, the salesman walked through the door. He told me almost exactly how big my house was (he was off by 25 sq/f), and what capacity furnace I'd need (it took the other guy a few minutes looking at charts and using a calculator to figure this out). Dave knew I didn't know much about furnaces, so he spoke on my level, going into great detail when I asked him more about something. I asked him if he had any problem with the slope of my roof, and he looked at me like I was crazy. He referred to his installers as "little mice that can scamper anywhere," and said my slope (8/12) wouldn't be a problem for them. He also said that my installation wouldn't be easy, as they had to remove the existing chimney and vent out the top, as venting out the side would cause problems for me in the winter (this is what company #1 wanted to do). It was going to cost me a little bit more, but I wanted the job done right, and company #1 wasn't able to do that.

Installation day came, and a 3-man crew showed up at 9am. They had been told it would be a difficult job, but they were ready for it. They worked throughout the day removing my old furnace and hot water tank, taking out the old chimney, putting a new smaller pipe in, and venting my new furnace. They left around 9pm (12 hours later!!), and said they'd be back the next day to finish up (don't worry, we had heat, and hot water). They worked half a day the next day. I was home the entire time, and I watched what they did. They never once complained about the job, even when I gave them ample opportunity to do so ("This is a horrible job, huh?" -"Not really, we get a tough one every week, and this is far from the worst we've had."). They ran dropsheets through the kitchen, and down into the basement so my carpets didn't get clean, and every time they went upstairs to the attic they took their shoes off. I find that's rare for tradespeople, as they like to keep their shoes on, but I watched every time - shoes off, up the stairs, shoes on. I was very impressed.

A day after the install I heard a strange sound, so I called for a service. Within a couple of hours a tech was out to check out the furnace and he quickly cleaned the plugged hose used to drain the water, and all was good. Haven't had a problem since, and the furnace has been operating quietly and efficiently.

TFC website boasts about their numerous awards for customer satisfaction, and after experiencing the service from their salesman, installers and tech, I'd have to agree, they're absolutely awesome!

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Company Response

Thank you so much for the glowing review, your business means a lot to us and look forward serving you!

Arabella westend
Arabella westend
11 reviews Edmonton, AB

First Review

10/10

Furnace installation and service

These guys were ultra professional with good product- Lennox. Even after the installation they came back a couple times to make sure things were up to par. I would and have recommended this company. We're also going to use them for our garage heater installation.

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Company Response

We really appreciate you taking the time to share your experience with us! –Cait

Debbie in Edmonton
Debbie in Edmonton
2 reviews EDMONTON, AB
10/10

Furnace & Hot Water Tank

We used The Furnace Company twice several years ago. The first time was for a furnace replacement and the second time was for an emergency hot water tank replacement.

Both times the service people were excellent, on time, on quote. In fact when we had the emergency hot water tank they were able to come out quicker than anyone else.

Highly recommend them... we will do business with them again if we need the services!

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Company Response

We really appreciate you taking the time to share your experience with us! –Cait

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Reliance The Furnace Company Edmonton

Reliance™ - The Furnace Company has been delivering high quality home comfort products and services to the Edmonton market for over 10 years. We were the first Lennox Premier Dealer in Edmonton and are the only Capital Region based dealer to have won the prestigious Dave Lennox Award, as one of the Top 25 Dealers in North America out of over 6500 dealers. Now part of the Reliance™ national network, we bring over 40 years of experience with a full service of heating and cooling solutions, ranging from sales and service, financing to rental options. This means you can trust that Reliance™ - The Furnace Company will be here for the long haul and continue to offer you the same exceptional service our customers have come to expect.
When you choose Reliance™- The Furnace Company, you’re choosing one of the largest HVAC providers in Canada, with over 1.2 million customers and growing. You can expect your call to be answered 24 hours a day, 7 days a week, 365 days a year and one of the largest networks of licensed technicians in Canada.
After all, we believe you are buying much more than home comfort equipment, you’re buying a relationship. As you can see, it really is all about you! Your satisfaction is our top priority.

Some services that we offer are, Furnaces, Air-Conditioners and Water Heaters

Our Mission:
We provide our customers peace of mind. We take the risk out of products and services that are essential to their lives and businesses. We make it easy.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
Furnaces, Air-Conditioners and Water Heaters
BRANDS
Lennox, RHEEM, Enviro-Sense
WEBSITE
http://www.thefurnacecompany.com/
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.