5 Star Cleaning

Formerly five star rug and carpet cleaning & 24/7 Flood Emergency
Fire & Water Damage Restoration
24 Glenhurst Road Richmond Hill ON L4B 2C8
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90%

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Reviews by rating (past 12 months)
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Best of 2014 winner 3 timesBest of 2014winner 3 times
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Reviews for 5 Star Cleaning

Average customer rating:
9.6 10 (380 reviews)

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Private User
Private User
Private User reviews Toronto, ON
9/10

The full house

Lisa and team are excellent to get the cleaning done. I made the request on a very short notice and they were not only able to accommodate me but get the place ready just they way we like.

2 of 2 people found this review helpful.
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Company Response

It is 5 Star Cleaning pleasure to provide our house cleaning services to you in such a short notice. Thank you so much for your excellent review and great experience on our short notice cleaning services. We appreciate your referral. Your ongoing business is greatly valued and appreciated. All the best.
5 Star Cleaning Team

Richa
Richa
1 review Toronto, ON
10/10

Condo cleaning post moving out

I put this request for condo cleaning at a short notice and they reached out to me. Rachel came a little late in the morning (peak time traffic needs to be blamed for that). I was informed in the morning that she does not understand English but can communicate through voice translator, which disappointed me in the beginning. But her work was impeccable. She was very diligent, efficient in her job work and sweet as well. Her work was commendable. I shared the pictures in advance to communicate my expectations out of this job which somewhat helped. But they did a great job. I am happy. Thanks and hoping for some discount in the future.

2 of 2 people found this review helpful.
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Company Response

Thank you so much dear Richa for taking time and reflecting on our cleaning services. Your feed back will greatly be valued and considered and your excellent review with kind words greatly appreciated. Thank you for referral and recommendation. Our customet satisfaction with best cleaning result and short notice or the same day services are our main priority. In regards to English barrier, our onsite cleaning supervisor is always avaiable if needed any time for communication from start to finishing the job. All the best, 5 Star Cleaning Team

Oabusaeidi
Oabusaeidi
0 reviews Richmond Hill, ON
10/10

House cleaning, Taper, Carpet and Rug cleaning.

Recommended by a co-worker who has used this company multiple times, as well as seeing great reviews online, 5 Star Cleaning came to our newly bought home to perform one of their package services which included House cleaning, Drywall Tapering, and Rug and Carpet Cleaning. I was extremely impressed by the work done as it exceeded my standard due to past time experiences with other company services. They were very punctual and polite right from the start and kept me informed on what they were doing from start to finish. Overall the experience was easy going, hassle free, and quick. For the quality of work, the price was more than reasonable. Will definitely use 5 Star Cleaning in the future and highly recommend to others.

2 of 2 people found this review helpful.
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Company Response

It is 5 Star Cleaning pleasure to provide our cleaning services to you. We appreciate your excellent review and your very positive feedback with our one stop cleaning solution to all your cleaning needs for moving in to new house. Enjoy your clean and new house. Thank you for your referral and we appreciate your co-worker recommending us. All the best.
Regards,
5 Star Cleaning Team

Private User
Private User
Private User reviews Toronto, ON
0/10

Post Renovation Cleaning

If I could give 0 stars, I would. Bare with me before making a decision to go forward with this company.

We called to make arrangements for cleaning services and were quoted one price for 4 cleaners which would be the initial fee with an additional per cleaner per hour. After an hour we were then informed that the quote was incorrect and that the actual fee was 200 more. We proceeded with their services because of the reviews they received and under the impression they were qualified to accomplish the job.

We informed both Lisa (supervisor) and Daniel of the state of our home (post renovated). But when the cleaners came (which by the way only 3 showed up) they didn’t have a vacuum or necessary supplies to achieve the desired cleanliness we requested. We called to cancel the services, and explained the situation to Bob and he responded “clearly you don’t know how to clean” — extremely uncalled for and unprofessional.

Due to the contract we signed we allowed them to clean the first four agreed upon hours. During this time, they cleaned one bedroom and started the second one.

Upon coming home, the cleaning was absolute garbage . For 600$ 1 room master bedroom and it’s en-suite we’re “cleaned” if you even consider that clean.

I’d really like to know how they received such positive reviews. Save your money and hire a competent cleaning company.

Paid for good reviews?

3 of 4 people found this review helpful.
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Company Response

Hi there
We appreciate you finding us online and detailing your experience. We would like to apologize for any and all inconveniences experienced throughout your project. We do try our best to go above and beyond our usual scope in order to make sure you are satisfied with our work. At your earliest opportunity, please connect with Lisa, our Manager at lisa@5starcleaning .ca or contact 289 597 5888

Regards,
5 Star Cleaning

Bahador
Bahador
0 reviews Richmond Hill, ON
10/10

Rug cleaning

Recently I took a couple of my Persian rugs for cleaning to "5 Star Cleaning". I simply loved the service, the management, and the staff are really professional and friendly.
I paid 460$ for the cleaning of two rugs. This price is really fair and less than the quotes I got from the other companies in the area.
I strongly recommend this company for any rug and carpet cleaning services you may need.

2 of 2 people found this review helpful.
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Company Response

Thank you so much dear Bahadour for your great review, your very positive feedback, and your business. It was our pleasure to provide our rug cleaning services to your precious Persian rugs. We greatly value your feedback and your trust in our rug cleaning services. Thank you for referral. Enjoy your Summer. 5 Star Cleaning Team

Laura B.
Laura B.
1 review Whitchurch Stouffville, ON
10/10

kitchen chairs (scotch guarding)

Staff showed up friendly and on time. Assessed items to be protected and recommended services to be done as well as provided stain removal and prevention.

2 of 2 people found this review helpful.
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Company Response

Thank you dear Laura for taking time to write a great feedback and excellent review on our Uphostery scotch Guarding services.. It was pleasure to provide our services. Thank you for referral. All the best. Enjoy your Summer. 5 Star Cleaning Team

Private User
Private User
Private User reviews Vaughan, ON
10/10

31 Denham Dr, Richmond hill, l4c 6h6

Amazing TEAM and Amazing cleaning service. We had an excellent experience. They are top notch cleaners who are thourough and care about you and your home. If you want your job done perfect you Try them.

2 of 2 people found this review helpful.
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Company Response

It was our pleasure to provide our services to you. We greatly appreciate your excellent feedback and review. We are very proud you loved our 5 star cleaning services . Enjoy your Summer. All the best. 5 Star Cleaning Team.

UTIL
UTIL
0 reviews Vaughan, ON
10/10

Corporate office carpet cleaning

Always a great job. Our carpets often get grease stains from factory workers.. Our carpets look like new! Thank you Bob!

2 of 2 people found this review helpful.
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Company Response

Thank you so much for your ongoing business, your great review and your trust in our services. It is always our pleasure to provide our services to you. All the best, 5 Star Cleaning Team

Private User
Private User
Private User reviews Richmond Hill, ON
8/10

Persian carpet cleaning

The service was very good... very nice to work with people who know and understand Persians. Also love the pick up and delivery service ... they place the carpet exactly where you would like it upon return

1 of 1 people found this review helpful.
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Company Response

Thank you so much for your great review and your business. It is always our pleasure to provide our professional rug cleaning services. All the best. 5 Star Cleaning

Ali
Ali
1 review Mississauga, ON
8/10

Reliable and good

The service provided is great it's available when needed and also cleans the house pretty well I have used them for last 1 year and continue using their services I recommend using the cleaning services if you are moving in or out as well!

1 of 1 people found this review helpful.
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Company Response

Thank you so much for your ongoing trust and interest in pur cleaning services. It is our pleasure to provide our services each time. We appreciate your review and your referal. All the best.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about 5 Star Cleaning

5 Star Cleaning is acting under WHO and Ontario Government Health Safety Precautions for COVID-19.
We will make sure that our 24/7 emergency team and homeowners are not sick, asymptomatic, and haven’t traveled the last 30 days.

Call us now: 416-315-7562 (Toll Free:1855 697 9889) For Our Spring Cleaning Specials

Our sister company is 5 Star Dry All (24/7 Water Damage Restoration)
https://www.5stardryall.ca 416 270 7717

CATEGORIES
Fire & Water Damage Restoration, Renovation Cleaning, Drapery & Upholstery Cleaning, House & Apartment Cleaning, Carpet & Rug Cleaning & Repairing, and General Contractors
PRODUCTS
SAY NO TO CHEMICALS!!!! GREEN, ECO FRIENDLY and ENVIRONMENTALLY SAFE PRODUCTS FOR BOTH TO HUMAN AND PETS.
SERVICES
$100 OFF _during COVID19-on any 24/7 Flood & water damage restoration in GTA & Toronto areas. $50 OFF any Cleaning services During COVID19 Pandemic
BRANDS
GREEN & ECO FRIENDLY SOLUTION
STYLES
OUR PRIORITY IS TO PROVIDE THE BEST QUALITY GREEN CLEANING SERVICES.
SPECIALITIES
OUR 5 STAR SERVICES IS OUR SPECIALTIES BEYOND YOUR EXPECTATIONS.
WEBSITE
https://www.5starcleaning.ca
YEAR ESTABLISHED
1989
PAYMENT METHOD
Visa, Master Card, Debit, American Express, Cash, Cheque,
LICENSES
IICRC for water damage, PMII, CRMI mold certified, Xactimate certified
MEMBERSHIPS
IICRC Certified Firm, IICRC member, Xactimate, PMII,CRMI,
LIABILITY INSURANCE
Yes
DIPLOMAS
IICRC Master Certified in Flood, Water Damage, Mold Remediation & Rug and Carpet cleaning
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Any job, small or big we'll do them all
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Customer Satisfaction Guaranteed on our services.
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