Out Of This World Home Services

Formerly DS Plumbing
Plumbing
20 Bexley Place, Unit 110 Ottawa ON K2H 8V8
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Out Of This World Home Services
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92%

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Best of 2019 winner 4 timesBest of 2019winner 4 times

Reviews for Out Of This World Home Services

Average customer rating:
9.5 10 (248 reviews)

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IV in Nepean
IV in Nepean
0 reviews Ottawa, ON
10/10

Replacement of bathroom sink

My neighbour recommended Out of This World Home Services. Excellent service. Trevor was very skilled, friendly, courteous. Work was done very quickly and cleanly. I will definitely call them again.

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Linda Delorme from Nepean
Linda Delorme from Nepean
3 reviews Ottawa, ON
10/10

Professional Service

We had a telltale sign of water on the grout of our tiles beside the toilet and called Out of This World Plumbing. Garry Kelly was vey professional, listened to our concerns, gathered information and checked downstairs under the toilet area as well. He discovered a very slight crack in the toilet and also discovered an area in the basement area plumbing that could use some attention. He worked for a good hour and half, left the area very clean and left us very satisfied. The company sends reminders by email and even sends an email just prior to the plumber's arrival to tell you their name and a little bit about them. We knew upfront how much the service call would be and Garry was very clear about how much the job would be to fix. We had an extra toilet that he installed right away and all is well. Will definitely use this company again.

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Victoria
Victoria
2 reviews Ottawa, ON
10/10

Blocked Drain

They saved me in a jam and didn't take advantage of me on the price. They were in and out fast without leaving a mess. They informed me of a bigger issue that I eventually will need to remedy - but can live with in the short term.

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Company Response

We're so glad that we were able to with your drain issue quickly. Thank you so much for the review, and for choosing us!

Private User
Private User
Private User reviews Limoges, ON
2/10

Replacing toilet

I urge everyone to get a rough estimate of the work needed before having them come over. I didn’t and it cost me $650+ to replace a toilet that I supplied; it took 30 min. The guy was super knowledgeable and helpful but the cost was outrageous. Please shop around.

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elaine in Toronto
elaine in Toronto
0 reviews Ottawa, ON
10/10

Plumbing issues in basement.

Hi Niamh

I am really impressed with this company. First – sending out an short bio of Garry prior to the appointment is a great thing as well as notifying the client via email that service is on the way!!
Garry was very professional and did a fantastic job finding the problem and did the best he could considering the issue in my basement. I will definitely have no concern referring Out of this World!! Thank you again for a prompt service.
Their response time to scheduling a visit was less than 24 hours.
Elaine

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amanda
amanda
2 reviews Ottawa, ON
10/10

Emergency call out for blocked drain pipe

A blocked drain caused our laundry sink to overflow during a load and partially flood the basement. DS (Out of this World) was the second company I called (in a panic). I was impressed with the person I spoke to at the office, who calmly answered my questions and assured me that a technician would call me within the hour. They also took the time to remind me that I should shut off the main water valve if flooding was ongoing.

The tech who showed up (Craig) was friendly and welcomed our help and participation in the work. While fixing the problem he also taught us a lot about the plumbing in our home and how we could do minor fixes ourselves to prevent future problems. I really appreciate that this company is up-front about its pricing, and Craig always allowed us the option to redirect the problem solving so we could try less-costly solutions first.

I would definitely recommend this company to anyone with a plumbing emergency or looking for consultation about plumbing work. They are very knowledgeable and down to earth. We signed up for the PAWS program and are looking forward to our annual review to learn more about ways we can maintain and improve the plumbing in our home.

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Jeff in Carleton Place
Jeff in Carleton Place
1 review Carleton Place, ON
10/10

Softner and Iron filter

I had a Kinetico water softner and iron filter installed by Trevor, and let me tell you the service and install was out of this world!!!! See what I did there!

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Paul
Paul
12 reviews Ottawa, ON
8/10

Emergency Call-out to fix sump pump pipe

After coming home from work and hearing what sounded like a waterfall coming from the basement, I went downstairs to find water shooting out of the sump pit all over the place.

I called DS Plumbing (now called "Out of this World Home Services"). After the representative on the phone explained the $249.00 + tax emergency call-out fee, I agreed and Brandon called me back less than an hour later to let me know that he would be on his way over. He arrived about an hour later and got to work.

Brandon did a good job at recommending different options, and then proceeded to efficiently replace the disconnected connections and glued them in place. Brendon was a friendly and professional young plumber, and he mentioned he had about 4 years of experience and would be going to get his Red Seal designation soon.

I would recommend this company to anyone needing a plumber, however I do find the price a little high, as prices are charged per part ($72.60 per fitting). I don't use plumbing services often, so perhaps this is normal for the trade. I would gladly use this company again in the event of a plumbing emergency.

0 of 1 people found this review helpful.
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Iskren in Toronto
Iskren in Toronto
1 review Ottawa, ON
10/10

Burst pipe repair

Craig fixed my plumbing needs for the second time. He did an excellent job again. Craig explained everything to me very clearly.
He is very professional, punctual and efficient. Quality work and great service!
I would definitely recommend this company.

Iskren Donev

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Donnie from Orleans
Donnie from Orleans
0 reviews Ottawa, ON
10/10

Garden Hydrant Replacement

Had a leaking garden hydrant in a hard to reach area. Guys showed up - quick appraisal, efficient work and got the job done. Will definitely call again for future work.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Out Of This World Home Services

*Formerly DS Plumbing*

Out of This World Home Services is a family owned company offering award winning residential plumbing and water treatment and drain cleaning services to the Ottawa and surrounding area. We look forward to offering HVAC, electrical, and other home services in the near future.

We believe in offering our clients more than just plumbing services; we deliver peace of mind. We proudly offer:
-Quality workmanship backed by our 100% satisfaction guarantee
-Technician ID’s emailed prior to arrival
-100% Satisfaction Guarantee
-2 year warranty on parts & labour
-Complimentary home plumbing check-up with each service
No job is too small- feel free to call DS Plumbing anytime!

CATEGORIES
Plumbing and Water Filtration & Purification
PRODUCTS
In addition to plumbing services, DS Plumbing is also a certified Kinetico water systems dealer. We offer complimentary in-home water testing and consultations; contact our office to book your free appointment!
SERVICES
-Drain cleaning -Faucet installation and repair -Dishwasher installation -Water softeners and other water treatment products & services -Leak locating and repair. -Toilet repairs and installation -Sinks, tubs and showers -Backwater Valves -Sink & vanity installation -Water meter installations. -Natural gas and propane installation service and repair -Bathroom renovations
BRANDS
Certified Kinetico Dealer. Can service & supply: Gerber, American Standard, Toto, Luxart, Moen Woodford, Navien, Rheem + more.
SPECIALITIES
Residential Plumbing & Water Treatment
WEBSITE
http://www.dsplumbing.ca
YEAR ESTABLISHED
2004
NUMBER OF EMPLOYEES
20
RETURN POLICY
100% Satisfaction Guarantee
PAYMENT METHOD
Visa, MasterCard, Cheque, Cash, E-transfer
LICENSES
Plumbing, Wells, Backflow prevention, Gas
MEMBERSHIPS
Better Business Bureau, Ottawa Board of Trade
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 year warranty on all DSP supplied parts & fixtures as well as 2 year guarantee on most labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.