I am rating this company as such because the response time and service was very good. I was under the impression that the flat fee would be less expensive. It was most definitely not! I had called another plumber but was awaiting a response. Reading the positive reviews gave me faith in the company. I received a text indicating that one plumber was on his way to do the job. This made sense as it was a small job: a plugged drain and shut off valves that needed adjusting .At no point was I told two plumbers would be there. If so, I would have cancelled the appointment. The initial quote was 469 including the consultation fee. At that point as I was not actually there as my daughter and boyfriend live there, I did not
know there were two plumbers working. It was only after the fact. I questioned the quote abc they gave me the subscription price. That was helpful but that job was way too overpriced. The other plumber called me back the next day and said it would have been $180.00 max and only one plumber needed. When I queried this twice, I received no response. This company is very good with responding before the job but very bad with customer service after the fact: dealing with a legitimate concern.
I strongly suggest shopping around. Good customer service should always include responding to customer concerns.

I agree with other reviews essentially. They clearly have spent a lot of money on marketing etc., you get a confirmation email of your appointment, you get a bio of the plumber with a photo, they email you the estimate. They have new trucks with the logo on the side. The plumber was very nice. But they are very, very expensive. I paid $75 for them to come to my house to tell me it would be $645 just to install a new sink and faucet in a basement bar, probably less than an hour work. I was shocked. They said it is a flat fee, which begs the question why they needed to come out and do the estimate. Anyways, i said no thanks and hired a different plumber to do the work for $200.00. Never again.

We needed our clogged bathtub fixed quickly. I called Out Of This World Home Services. $432.00 for under 20 mins of using a machine to unclog the problem. Just sat on the side of the tub...and used a machine.
Seriously? Wow... never ever again. When I questioned this... I was told it was because of "the machine we use". Wow...that sucker must cost thousands and thousands.... and at the rate you charge, it's been paid for already ok ?? As I said... never again.

I tried to unclog the sink using drain cleaners twice and a snake to no avail. Thankfully I gave up and called Out of This World. Alex explained what was likely wrong, gave me options and his recommendation. What he suggested made sense to me. However the work was harder than even he imagined. So again, I’m extremely thankful I called them in because I would have made a mess and been extremely frustrated AND I would not have been able to fix the issue.

Fixed a Moet faucet in our shower. Moët faucets have a lifetime guarantee so parts are covered. Repair took 45 mins. $500 for 45 minutes of work. We live in central Ottawa.
The plumber was lovely, I have nothing bad to say about him. Having the bio texted was a lovely touch. I would have loved to use this plumber independently but through Out of this World.

My neighbour recommended Out of This World Home Services. Excellent service. Trevor was very skilled, friendly, courteous. Work was done very quickly and cleanly. I will definitely call them again.

We had a telltale sign of water on the grout of our tiles beside the toilet and called Out of This World Plumbing. Garry Kelly was vey professional, listened to our concerns, gathered information and checked downstairs under the toilet area as well. He discovered a very slight crack in the toilet and also discovered an area in the basement area plumbing that could use some attention. He worked for a good hour and half, left the area very clean and left us very satisfied. The company sends reminders by email and even sends an email just prior to the plumber's arrival to tell you their name and a little bit about them. We knew upfront how much the service call would be and Garry was very clear about how much the job would be to fix. We had an extra toilet that he installed right away and all is well. Will definitely use this company again.

They saved me in a jam and didn't take advantage of me on the price. They were in and out fast without leaving a mess. They informed me of a bigger issue that I eventually will need to remedy - but can live with in the short term.

I urge everyone to get a rough estimate of the work needed before having them come over. I didn’t and it cost me $650+ to replace a toilet that I supplied; it took 30 min. The guy was super knowledgeable and helpful but the cost was outrageous. Please shop around.

Hi Niamh

I am really impressed with this company. First – sending out an short bio of Garry prior to the appointment is a great thing as well as notifying the client via email that service is on the way!!
Garry was very professional and did a fantastic job finding the problem and did the best he could considering the issue in my basement. I will definitely have no concern referring Out of this World!! Thank you again for a prompt service.
Their response time to scheduling a visit was less than 24 hours.
Elaine