Called to fix leaking piping under the sink and what seemed to be a clogged drain pipe. The office was very helpful and courteous. They had someone come the next day (!!!!), and texted me when he was on the way. They even included a bio. Trevor was great; friendly and professional, and was careful to take COVID precautions. I appreciated that he offered a range of options at different price points and verified with me before proceeding. Two hours later and everything works like a charm. Thank you! I will recommend.

The hot water connection under my kitchen sink suddenly gave way, leading to a Niagara Falls-like deluge from the kitchen and into the basement. Out of this World’s Chris was here within 1.5 hours of my initial call, and quickly got to work. Within an hour, the problem was fixed, he had thrown in a complimentary check of all other sources of water, and was gone. All done with efficiency, good humour, and professionalism.

BOTTOM LINE: SHOP AROUND.

Unfortunately, I went with this company for a couple plumbing jobs based on the outstanding reviews on here. What did I learn about this company:
- Highest prices around.
- Say they will contact someone to see if they can find parts but the minute they leave, they disappear.
- Charge full price even when they cannot resolve the issue and are out in 10 minutes.
- Errors on estimates and invoices (or forget to send any at all).
- Not the best responsiveness
- Will do the bare minimum

Nice people, their vehicles are shiny? That's about it. I wont be using them again.

I've used Out of this World plumbing for years (they've rebranded since I started using them!) and they've always gone the extra mile. They're always clean, efficient, professional, friendly, and just simply excellent.

I sing their praises to anyone who will listen!

Gary is awesome to work with. He is very polite and customer oriented. He went all the way to check other possible causes of the water leak. He gives recommendations which I find helpful.

I would hire him again.

Craig was out of this world - kind, caring, knowledgeable and able to manage to work efficiently and effectively while participating in our families busy life (3 boys, girlfriend, friendly neighbor) he found a way to connect with us all, while sell us a replacement toilet and supplying my neighbor with bio-bacteria for the year. A gold star employee, person and father. D

I called at 9 AM on a Thursday for a plumber to come to my house in Kanata and fix a running bathtub tap / faucet, which would not shut off. The receptionist (Nieve?) was most helpful and sympathetic to my situation. Plumber Gary arrived 2 hrs later. Job required a new tap handle, but as he did not have one with him, Gary proceeded to nearby Home Depot to get one. New handle installed, job complete. Gary was professional, friendly and polite throughout. Price of $282 (including 10% senior's discount) seems a little high, but the service was excellent and impressively quick -- under 3 hrs from phone call to job completion!

Very efficicient booking and communication about arrival. Arrived on time with no waiting. Polite guys who did a great job and left everything clean. Thanks very much for every thing.

We were directed to this company from the Kinetico web site. We had a failing water softener and called them for service. They came to check out the unit after I agreed to pay an additional $70 on top of their service call (total $159 plus taxes) as we were living just outside of their normal zone. The technician showed up and confirmed that we had a leak by the water running down the outside of the unit (which is why the service call was made in the first place)and said that he would have to order parts. He was here for 15 minutes. Our kinetico system was still under warranty for parts. The repair estimate came back at $700. The job would be to unbolt the old unit and insert new unit, about an hours work. As the parts were covered under warranty, this means the labour charge represented $550 per hour! When asked if the quote was correct and that the parts were covered under warranty, they confirmed that. I don’t know any business that charges $550 per hour for this type of work. I do not recommend this company.

I had an amazing experience with this company. Really professional booking system and friendly voice on the phone, plus email confirmation. I even got a text informing me when the plumber was on his way, a short biography, and a headshot so I would know who he was and when he would arrive. He was really friendly, professional, and gave great advice; we had everything fixed in less than two hours. The only downside was that it was expensive :)