Out Of This World Home Services

Formerly DS Plumbing
Plumbing
20 Bexley Place, Unit 110 Ottawa ON K2H 8V8
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Out Of This World Home Services
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91%

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Reviews by rating (past 12 months)
Best of 2020 winner 5 timesBest of 2020winner 5 times

Reviews for Out Of This World Home Services

Average customer rating:
9.3 10 (264 reviews)

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elaine in Toronto
elaine in Toronto
0 reviews Ottawa, ON
10/10

Plumbing issues in basement.

Hi Niamh

I am really impressed with this company. First – sending out an short bio of Garry prior to the appointment is a great thing as well as notifying the client via email that service is on the way!!
Garry was very professional and did a fantastic job finding the problem and did the best he could considering the issue in my basement. I will definitely have no concern referring Out of this World!! Thank you again for a prompt service.
Their response time to scheduling a visit was less than 24 hours.
Elaine

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amanda
amanda
3 reviews Ottawa, ON
10/10

Emergency call out for blocked drain pipe

A blocked drain caused our laundry sink to overflow during a load and partially flood the basement. DS (Out of this World) was the second company I called (in a panic). I was impressed with the person I spoke to at the office, who calmly answered my questions and assured me that a technician would call me within the hour. They also took the time to remind me that I should shut off the main water valve if flooding was ongoing.

The tech who showed up (Craig) was friendly and welcomed our help and participation in the work. While fixing the problem he also taught us a lot about the plumbing in our home and how we could do minor fixes ourselves to prevent future problems. I really appreciate that this company is up-front about its pricing, and Craig always allowed us the option to redirect the problem solving so we could try less-costly solutions first.

I would definitely recommend this company to anyone with a plumbing emergency or looking for consultation about plumbing work. They are very knowledgeable and down to earth. We signed up for the PAWS program and are looking forward to our annual review to learn more about ways we can maintain and improve the plumbing in our home.

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Jeff in Carleton Place
Jeff in Carleton Place
1 review Carleton Place, ON
10/10

Softner and Iron filter

I had a Kinetico water softner and iron filter installed by Trevor, and let me tell you the service and install was out of this world!!!! See what I did there!

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Paul
Paul
12 reviews Ottawa, ON

First Review

8/10

Emergency Call-out to fix sump pump pipe

After coming home from work and hearing what sounded like a waterfall coming from the basement, I went downstairs to find water shooting out of the sump pit all over the place.

I called DS Plumbing (now called "Out of this World Home Services"). After the representative on the phone explained the $249.00 + tax emergency call-out fee, I agreed and Brandon called me back less than an hour later to let me know that he would be on his way over. He arrived about an hour later and got to work.

Brandon did a good job at recommending different options, and then proceeded to efficiently replace the disconnected connections and glued them in place. Brendon was a friendly and professional young plumber, and he mentioned he had about 4 years of experience and would be going to get his Red Seal designation soon.

I would recommend this company to anyone needing a plumber, however I do find the price a little high, as prices are charged per part ($72.60 per fitting). I don't use plumbing services often, so perhaps this is normal for the trade. I would gladly use this company again in the event of a plumbing emergency.

0 of 1 people found this review helpful.
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Iskren in Toronto
Iskren in Toronto
1 review Ottawa, ON
10/10

Burst pipe repair

Craig fixed my plumbing needs for the second time. He did an excellent job again. Craig explained everything to me very clearly.
He is very professional, punctual and efficient. Quality work and great service!
I would definitely recommend this company.

Iskren Donev

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Donnie from Orleans
Donnie from Orleans
0 reviews Ottawa, ON
10/10

Garden Hydrant Replacement

Had a leaking garden hydrant in a hard to reach area. Guys showed up - quick appraisal, efficient work and got the job done. Will definitely call again for future work.

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Katherine in Maple
Katherine in Maple
1 review Vaughan, ON
1/10

Replace drain in shower

Arrived within window, no issue with that.
Issue is that I instructed the tech exactly where the drain was (I know this as we had it opened two years ago for another issue), tech ignored what I said and ended up having to cut FOUR big uneven messy holes in the dining room ceiling. The last being exactly, where I had told them it was.
I was completely shocked beyond words. I heard them going up and down a few times, but was not informed there was an issue.
I am now looking at having to pay 2500.00 plus for a repair that should have been 250.00 tops.
Not happy or impressed.
I am not looking at having to pay 2500.00 to have my ceiling fixed.
Not happy

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Kitchen faucet

We have used DS pluming on multiple occasions and have always been pleased with their service. Today when we had their plumber at our house there was some confusion. The result was that we ended up paying for a service that we did not need.

We raised the issue with the company and they promptly resolved the issue as part of their policy on customer satisfaction.

We will continue using this company and highly recommend it to others. Great job!

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Private User
Private User
Private User reviews Oakville, ON
10/10

Toilet flange replacement and laundry sink installed

Arrived early with a call ahead and text message of the service person with a photo. Great service very friendly neat and tidy. Turned out the faucet for the sink was defective right put of the package. First guy finished all but the faucet and 1 hour later a second person showed up to finish the job . When I had gone to get a new one. All done all working . Very pleased thanks guys for the great service.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Out Of This World Home Services

*Formerly DS Plumbing*

Out of This World Home Services is a family owned company offering award winning residential plumbing and water treatment and drain cleaning services to the Ottawa and surrounding area. We look forward to offering HVAC, electrical, and other home services in the near future.

We believe in offering our clients more than just plumbing services; we deliver peace of mind. We proudly offer:
-Quality workmanship backed by our 100% satisfaction guarantee
-Technician ID’s emailed prior to arrival
-100% Satisfaction Guarantee
-2 year warranty on parts & labour
-Complimentary home plumbing check-up with each service
No job is too small- feel free to call DS Plumbing anytime!

CATEGORIES
Plumbing and Water Filtration & Purification
PRODUCTS
In addition to plumbing services, DS Plumbing is also a certified Kinetico water systems dealer. We offer complimentary in-home water testing and consultations; contact our office to book your free appointment!
SERVICES
-Drain cleaning -Faucet installation and repair -Dishwasher installation -Water softeners and other water treatment products & services -Leak locating and repair. -Toilet repairs and installation -Sinks, tubs and showers -Backwater Valves -Sink & vanity installation -Water meter installations. -Natural gas and propane installation service and repair -Bathroom renovations
BRANDS
Certified Kinetico Dealer. Can service & supply: Gerber, American Standard, Toto, Luxart, Moen Woodford, Navien, Rheem + more.
SPECIALITIES
Residential Plumbing & Water Treatment
WEBSITE
http://www.dsplumbing.ca
YEAR ESTABLISHED
2004
NUMBER OF EMPLOYEES
20
RETURN POLICY
100% Satisfaction Guarantee
PAYMENT METHOD
Visa, MasterCard, Cheque, Cash, E-transfer
LICENSES
Plumbing, Wells, Backflow prevention, Gas
MEMBERSHIPS
Better Business Bureau, Ottawa Board of Trade
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 year warranty on all DSP supplied parts & fixtures as well as 2 year guarantee on most labour
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.