Mersey Heating And Air Conditioning

I'd like to compliment one of your employees, JOHN PARK for the excellent service he provided me the other day. He provided timely and helpful advice regarding the brand of furnace I purchased. He also let me know all the important information regarding the product including its features, adjustable buttons and electricity consumption. John was extremely professional, attentive and he listened to all my concerns with a great deal of patience. He truly exceeded my expectations.

John Takla from Mersey came by to install our new Honeywell Lryic thermostat. Did a fantastic job. Quick, clean and efficient install. He then (at no charge) fixed a few issues with our furnace that was keeping the house from being properly cooled and made some suggestions that made a huge difference.

This is a guy / company that actually cares. Give them a shot.

The installation work was done in a well organised, neat and timely manner by the well trained installers

Rene came to give us a quote on the work. He is awesome! Very professional and knowledgeable. He took the time to explain the different options/features of all the equipment. He checked and measured everything to ensure there would be no issues with the installation and answered all our questions. They were able to schedule the work within a few days. The installation guys - Chris, Anthony, Jonathan and Mike were terrific! They even rolled out the "red carpet" to protect our floors and stairs. They worked all day in really hot temperatures in a small room and stayed late to get the work done in one day. They checked and tested everything and set up the new digital thermostat and explained all the functions to us before leaving. They did a nice, neat job of installing the furnace, hot water tank and ac and ensured everything was clean before they left. Great service all around! I would definitely recommend them.

I've been a service agreement customer with Mersey Heating and Air Conditioning for the past 3 years. Recently, I had a problem with my air conditioner and I experienced priority service. I got a live person on the phone who actually knew where I lived and she dispatched a repairman that arrived at my front door 3 hours later. That's great service! Well done!

We hired three service techs to fix our furnace. The first tech couldn't fix our furnace. We then hired Mersey to take a look.

John came to service our furnace. Not only did he not solve the problem but he made it worse by shorting out our transformer. He said it would cost at least $1000 to solve the problem and even then that wouldn't guarantee the issue would be resolved. He said we should buy a new furnace which they quoted us $5000.

We hired another tech from a third company. He replaced our transformer and solved the problem in 10 mins. It was a short in our wire from our thermostat. Total cost to fix the problem, $25 in parts and $150 in labour.

Mersey ended up charging us $250 for the service call and costing us a new transformer.

I am glad we hired a third tech and not wasted $5k on a new furnace. Our 2007 furnace works just fine, no thanks to Mersey.

Great company with prompt and professional service. Salesperson, Kathy, didn't try to over sell. We received exactly what we needed. Installers were on time. They were friendly and thoroughly enjoyed what they were doing. Cleaned up any mess they created. I highly recommend this company to anyone thinking about replacing their furnace or air condioner.

Bob came with only 2 hours notice after my existing system died, talked us through our best options for the size of the house & budget and within a few days installed our new furnace and air conditioner. We received our year 1 maintenance free (including a replacement filter). Great salesperson, great company.....nothing bad to say.

The service response time was immediate. John Park was the service person that came. He quickly identified the main problem and replaced the dual capacitor to get the AC working. He pointed out that there were three leaks in the system that was allowing the gas to be at 95% level and would continue to decline. He offered two solutions to do a full assessment with repair costs that would be between $900 and $1500 plus $248 for the assessment. The other option was to replace the entire system that was 11 years old. We chose to replace the system, which was done July 27th.

I will keep it short...I wasted enough time. Given a 'morning to sundown' appointment time to repair an air conditioner...had to call Mersey twice afterwards as it was going on a 10 hour wait. Assured we were still on the list. No one showed....no one called....the operator had no idea what happened when we reached them at 11pm. How sad and disrespectful. What a way to ru(i)n a business.