YR Pools and Construction

Formerly York Region Hottubs and Leisure
Swimming Pools, Spas & Hot Tubs
Richmond Hill ON
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88%

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Best of 2021 winner 2 timesBest of 2021winner 2 times

Reviews for YR Pools and Construction

Average customer rating:
9.6 10 (62 reviews)

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Private User
Private User
0 reviews Toronto, ON
10/10

Pool liner fabrication and installation. Opening and closing of the pool

Eliot and his team at YR pools and construction went above and beyond. A special commendation goes to Tim and Brandon who helped to quickly install a new pump and extra assistance with cleaning and opening. Eliot gets 10 stars for his timely responses, competency and exceptional standards in service and care for YR clients. Highly recommend!

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Paul & Claudia
Paul & Claudia
3 reviews Milton, ON
0/10

Pool Renovation, stairs, liner, heater, lights, winter cover

Elliot has no conflict resolution and poor customer service skills, made us feel like we were bothering him, and made us feel like we did something wrong,
Hey Homestars, how is it possible that this company has perfect reviews, conversations are being had about the integrity of Homestars, and if you are posting all reviews submitted?
We will not use or recommend him for any job!
Good riddance.

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Company Response

Wow after we installed stairs for and a new liner at the the you requested and then you have a leak at a jet we never touched , then you yell at me over christmas for your liner floating after you drained your pool ( which as you arware is not a practice that is recommended by anybody) and then we came and repaired it and helped you and charged you cost . Please be advised Paul and Claudia we will not be coming back to your house for anything we did nothing but install what you requested. As for customer service skills and customer conflict resolution, sorry but I did not appreciate being yelled at by Paul and then being talked down too it is very unacceptable . Thats fine thanks for the review makes me feel great that I had your family swimming during covid and you could enjoy your pool while others had to wait thank you again.

Elliot

Don in Mississauga
Don in Mississauga
1 review Mississauga, ON
10/10

Pool and backyard construction

Our fibreglass pool project process began in late winter starting with seeking the right
contractor to take on our challenge and meet our needs. Elliot impressed us from the start
being well organized during the quote process (fast), answering our questions and making us
comfortable as a backyard transformation was the largest project for us to date. We decided to
sign with him as a result of our open and honest dialogue. Though COVID slowed things down a
bit, Elliot continued regular communications to keep us informed and to provide guidance,
whether it be related to city permit logistics, land grading challenges, working though design
alternatives, inventory availability and project commencement.
From the moment of first dig right to completion it was an amazing experience. As others have
expressed, Elliot was always reachable and there to address our concerns. We could only
imagine the challenges he must have faced as a business owner during this unprecedented
time. If there were any challenges that he faced, he spoke very little of this so it had no effect
on our overall experience. He was flexible in working with other contractors we brought in for
other work which was very important for us. His crew was amazing, very respectful, and eager
to do a great job and their craftmanship continues to impress us and friends/neighbours that
have dropped in to see the work. Fine-tuning our design along the way was no issue for Elliot
as he always accommodated, advised and guided us throughout the process.
We just want to say thank you Elliot to you and your team for making our many pencils to paper
dreams a reality. We had many laughs (and cries – not Edna btw) along the way but
nonetheless it was a great experience. Your openness, honestly and friendship made this
special for us.

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Company Response

Thank you very much guys it was a pleasure to work with you both

Robert & Shelly from Toronto
Robert & Shelly from Toronto
4 reviews Toronto, ON
10/10

2020 Pool and Spa Project

We began the installation of our fiberglass pool and spa at the beginning of summer 2020 – in the middle of the pandemic. The transformation of the backyard, the quality of the work and materials on the pool, spa, and landscaping, and the increase to our usable space, far exceeded our expectations.

From our first quotation meeting and through the entire process, Elliot (the owner) was there every step of the way. We were always given sound advice, great ideas, and most importantly, options. From the get-go we were able to trust Elliot and his team. His pricing was totally fair, but we never felt that there would be any surprises. We weren’t pushed into any direction or decision; the choices were entirely our own, with the right information on hand to inform said decisions. Trust, fairness, and transparency are critical qualities that you cannot always find in a contractor.

We spoke or text with Elliot daily (multiple times on most days!), and if we had any questions or concerns, he ensured that either he, or his site manager Wayne, answered everything. Each team that arrived on site was an absolute pleasure to work with, and always attentive to our questions. I was truly impressed by their level of detail and pride of workmanship. Everyone on the team has an underlying sentiment of “This is your home, and we treat it like our own, and if you’re happy, we’re happy!” This happens when that point of view is cascaded down from the owner to the teams working on the ground. We are very critical and pushed them for perfection, and they always rose to the challenge. They never made us feel like we were a bother or creating more work for them. It didn’t faze them at all. Unforeseen challenges (which happens in ALL projects) were always met with solutions, so we never felt that this would get out of hand from a time or financial perspective.

A pool is a large-scale project - don’t let anyone tell you otherwise! This type of project needs someone who has in-depth knowledge of the process, how to meet timelines, and how to alleviate and lighten the stress burden on the homeowner. Elliot and YR Pools not only met those requirements, but for me, far exceeded them. I was extremely apprehensive about the install of a pool, but if I’m being honest, if I had Elliot doing the job, I would have done it 2 years ago.

We are so happy with our new pool and look forward for enjoyment for years to come. Thanks Elliot, Wayne, Edgar, and all the teams for a wonderful experience.

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Company Response

Thank you guys for the great review see you jn the spring

Mike
Mike
1 review Whitby, ON
10/10

12x26 Inground Pool

YR Pools recently completed our in-ground pool and we couldn't be happier. From our initial meeting, Elliot was extremely easy to deal with and had great input when we were deciding the type and style of pool we that would be functional and attractive in our small backyard. From excavation to completion Elliot and his Project Manger Tim were always available to answer any questions and guide us through every step. His entire crew worked extremely hard to get the pool completed for us in time to enjoy before the season ended. His crew were extremely respectful of our property and our neighbors. I can't recommend YR Pools highly enough.

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Company Response

Thank you for the great review and referals you were a pleasure to work for .

Chris in Burlington
Chris in Burlington
3 reviews Burlington, ON
10/10

Pool Build and Set Up

Used YR Pools to build our pool and it looks amazing! We really wanted a kidney shape pool but thought based on our budget we were going to have to settle for a rectangular shaped. Elliot (the owner) pulled out all the stops to make sure we got the kidney shape! During an incredibly busy pool season, Elliot and his team worked hard to make sure we were in our pool as soon as possible. He even came on his vacation during a weekend to personally set up some additional equiptment. He has some great employee's that care, like his project manager Tim who came several days in a row out to Burlington on off hours, so that we were swimming in time for our Vacation. Great company and highly recommended! Thanks Elliot!!!

1 of 1 people found this review helpful.
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Company Response

Hey Chris thats is awesome thank you for the kind words enjoy the swim

Jessica in Bolton
Jessica in Bolton
0 reviews Caledon, ON
10/10

Pool project

In the early stages of pool planning /budgeting I came across YR Pool and had the privilege of meeting Elliot.
He met with my husband and I and gave us various options to work within our budget.
Elliot is very knowledgeable, honest and friendly. We would definitely recommend YR Pools!

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Company Response

Thank you Jessica for the great review

Steffi Black
Steffi Black
1 review Toronto, ON
10/10

Pool

Talk about excellent customer service and responsiveness. Elliot cares very much about his clients and work. He is never too busy to follow up or take your call. He also is willing to help with any issue and when we ran into some problems, he was right there in touch with us at all times and going out of his way to be helpful.

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Company Response

Hey Stephie thank you for the kind review you guys are a pleasure to work for can't wait for you to enjoy a full season of the pool and landscape

Euan
Euan
6 reviews Toronto, ON
10/10

Pool maintenance, Landscape and pool Construction

I had the absolute privilege of being introduced to Elliot and YR Pools at the beginning of this season. I have been nothing but thoroughly impressed. After having a disastrous experience with another well known company building our pool in 2018 Elliot and his team have been a godsend. Opening our pool for a very competitive price, front door delivery of pool chemicals all summer and a seamless close this year I wish we knew of YR back in 2018 because we would have absolutely had them do everything. Elliot is everything you want to see in a business owner, passionate about service and dedicated to his clients. No other company will set foot near my pool as long as they are around. Thanks YR

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Company Response

Thank you very much it is great to work with you

gohar
gohar
2 reviews Markham, ON
10/10

Pool Reno

Our old pool needed a facelift. Got in touch with 2 leading companies. I found YR Pools to be more responsive and even though the quote from both was similar, we chose them because we found Elliot to be more responsive and engaged. They worked fast and delivered on time. From start to finish it was a very easy process. Even after we got done, Elliot helped us with all our concerns and helped us with anything related to the pool. He is still the first person we get in touch with if we need any assistance. Thats what I love about Elliot and his company. Would totally recommend them to friends and family!

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Company Response

Thank you very much it was a pleasure to deal with you both

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about YR Pools and Construction

We have been in business for over 20 years selling the highest quality self cleaning hot tubs and swimming pools. We complete all aspects of landscaping construction from design to completion of projects.

www.yrpools.com

CATEGORIES
Swimming Pools, Spas & Hot Tubs
SERVICES
Pool Services Hot Tub Services Landscaping Services
BRANDS
Dolpin trilogy Viking Leisure Pools
SPECIALITIES
From Conception to Completion- We do it all!
WEBSITE
http://yrpools.com
YEAR ESTABLISHED
1999
PAYMENT METHOD
ALL Major Payment types Accepted. Financing Available
LICENSES
Vaughan
MEMBERSHIPS
Landscape Ontario, Pool & Hot Tub Council of Canada , BBB and Canadian Nursery Landscape Association
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on project and product.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.