YR Pools and Construction

Talk about excellent customer service and responsiveness. Elliot cares very much about his clients and work. He is never too busy to follow up or take your call. He also is willing to help with any issue and when we ran into some problems, he was right there in touch with us at all times and going out of his way to be helpful.

I had the absolute privilege of being introduced to Elliot and YR Pools at the beginning of this season. I have been nothing but thoroughly impressed. After having a disastrous experience with another well known company building our pool in 2018 Elliot and his team have been a godsend. Opening our pool for a very competitive price, front door delivery of pool chemicals all summer and a seamless close this year I wish we knew of YR back in 2018 because we would have absolutely had them do everything. Elliot is everything you want to see in a business owner, passionate about service and dedicated to his clients. No other company will set foot near my pool as long as they are around. Thanks YR

Our old pool needed a facelift. Got in touch with 2 leading companies. I found YR Pools to be more responsive and even though the quote from both was similar, we chose them because we found Elliot to be more responsive and engaged. They worked fast and delivered on time. From start to finish it was a very easy process. Even after we got done, Elliot helped us with all our concerns and helped us with anything related to the pool. He is still the first person we get in touch with if we need any assistance. Thats what I love about Elliot and his company. Would totally recommend them to friends and family!

Eliot and his team were great to deal with. They were quick and did a fantastic job. Eliot was good at explaining all of the details and going over cost and what would happen. He was available to discuss any questions and helpful when we made changes to our patio size part way through. I would strongly recommend him if you are considering a pool for your home.

Elliot and his crew went way above and beyond with the installation of our pool and patio. Great communication, helpful suggestions and strong work ethic. You won’t find a more caring , honest company to build your pool.

Our project included:
- a 12 X 25 free-form in-ground fiberglass swimming pool with coping.
- Excavation required small machine access due to limited entry space to backyard.
- built-in led lights.
- variable speed / flow pump.
- heater.
- salt water chlorination.
- automation.
- wireless mobile app / PC integration.
- custom-fit safety cover.
- interlocking mostly around the pool area and extending towards the entrance of the backyard.
- stone wall and steps from backyard entrance to pool area.

We were extremely happy with the work performed by Elliot and his team, which included:
- Scope of work, quote, contract.
- We chose the swimming pool (Dolphin Cancun).
- Elliot designed the interlocking, pool and equipment location.
- Elliot obtained the City permit (~3 weeks).
- Elliot's team completed the entire project (except for safety cover) within 3 weeks, as promised, which was very impressive. They could have even completed it within 2 weeks, had it not been for several rainy days late in September - early in October, 2018, which is out of their control.
- We ordered the safety cover after the main project was completed, as Elliot was able to match the quality and the warranty and beat the price and turn-around time of some of the competitors we had researched.
- Unexpected extras at no charge such as: extra gravel for the other side of the house that they had not touched, installation of auto-closing mechanism for the backyard entrance door and lock mechanism for the kitchen sliding door - both part of potential safety requirements by the city. Also, his supplier made a mistake with the material used for the first custom-fit safety cover. Elliot did not only resolve the matter by getting a second safety cover from the correct material, but also gifted us the wrong safety, which can be a spare.
- upon completion of the project, we passed the city inspections without any issues and received the deposit back.

It was a great pleasure working with Elliot. Here's a summary of what comes to our minds when we reflect on our partnership with Elliot on this project:
- Elliot uses 21st century tools (i.e. not just phone / text, but e-mail, an app for digitally signing contracts, etc.) and always responds to customer inquiries very promptly, regardless of the day of week or time of day.
- Elliot charges reasonably, given his experience, expertise and high quality of workmanship and service.
- Elliot treats customers consistently with respect and care pre-sale, during the project and after completion.
- Even though Elliot’s team is self-sufficient, Elliot checks their work at the end of each day, and is present during key activities such as measurements for excavation and swimming pool delivery with a crane over the house.
- Elliot sets realistic expectations and delivers on his promised within the committed timelines.

If there was one thing that we would have done differently, it’s asking for the design to be drawn on paper in order to avoid a small confusion we had with Elliot regarding the interlocking scope of work in the backyard entry area. This was a minor issue, which we easily resolved with Elliot.

Overall, we are very happy with the project and would recommend Elliot for swimming pool and/or landscaping work to our family and friends.

Elliot, great job and many thanks to you and your team!

Working with Elliot and his team was a very transparent, efficient, and professional process. The work was delivered with quality of work in mind and Elliot was very engaged during the entire project to ensure and verify that the work was done to his and our satisfaction throughout the process. Previously we had an issue with poor sloping and draining in certain areas of the backyard, which was fixed as well. Unlike other quotes we received, York Region Hot Tub and Leisure provided full service, not just installation of the pool. I highly recommend York Region Hot Tub and Leisure for your complete swimming pool needs.

Couldn't be happier with Elliot and his crew. We had a difficult crane install and a completely unreasonable neighbour. Elliot handled both like a pro. In the fall of 2017 we had York Region install a 12x26 fiberglass pool with stone coping, waterfall and interlock patio. Everything turned out perfect and on time. The crews were both hard working and polite. We made a few small changes and added extras that Elliot didn't charge for. Our project was completed last year but the support we have received from Elliot this spring has been even better than our experience during the install. He showed up at midnight on Friday the weekend we opened our pool to ensure everything was setup correctly. They weren't the lowest cost or most experience option. Elliot was fair and didn't nickel and dime everything they way other companies did during the quoting process. My wife and I would give them 15 stars if we could. Move forward with confidence. You won't regret it!

We had a very difficult problem with out hot tub and went to York Region Hot Tub and Leisure for a solution. Not only did they identify the problem quickly, they went above and beyond to get it fixed and made sure we were completely happy. I highly recommend this company.

I hired this company to install a pool liner and repair a leak issue with my indoor pool. They did a fantastic job and were super friendly. Also, they are really easy to get a hold of and return calls very quickly which is extremely rare in this industry.