YR Pools and Construction

Formerly York Region Hottubs and Leisure
Swimming Pools, Spas & Hot Tubs
Richmond Hill ON
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Reviews for YR Pools and Construction

Average customer rating:
9.6 10 (62 reviews)

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Jason in Sudbury
Jason in Sudbury
1 review Sudbury, ON
10/10

Swim spa purchase very happy!

I’m very happy with the service I received buying and installing our swim spa recently. I highly reccomend York Region hot tub and spa .
Elliott went above and beyond to make sure everything was done quickly and properly.

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Company Response

No problem Jason it was my pleasure to install that for you

Private User
Private User
Private User reviews Richmond Hill, ON
0/10

Pool closing and opening disaster

They closed my pool in fall of 2016 after I was a weekly maintenance customer for the season. In the spring of 2017 when I checked my water level I discovered that the liner was floating. I called YR to advise of the problem before they came to open my pool. They arranged to have the liner re-installed and charged me $400. The liner repair specialist found the missing coverings in a bag that had been placed inside the skimmer basket at time of closing (the name York Region was stamped on the plastic bag). I contacted Elliot who denied that they removed the outlet covers and I would have to pay $400. After numerous requests he finally agreed to refund my $400 but would still not admit any fault. I cancelled my weekly maintenance package. During the summer my liner became loose at the top requiring that I hold it up with wedges to prevent it from falling into the water. I called the liner specialist to look at the problem and have hired him to come back next spring at my expense to re-set the liner by draining the pool. I would never recommend York Region Pools to close a pool. You and your staff should know that the outlet cover plates are never removed at closing!!!

0 of 1 people found this review helpful.
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Company Response

I have talked to you and know who you are we refunded you back the cost , of the opening , again we never did what you said and we credited you back for your services . Not sure what else we can do for you the liner coming away from the wall has nothing to do with us plus you had another company do weekly maintenance maybe you should blame them and not me . You have been extremely rude to all my staff over the phone for years so your recommendation does not mean anything to us thank you for never contacting us again my staff appreciates it .

igor from Vaughan
igor from Vaughan
1 review Aurora, ON
10/10

New Hydropool hot tub

we purchased out hot tub in July and got it installed in August, within reasonable timeframe. We were also provided on-site instructions on how to maintain the hot tub and the proper water quality. Personal attention by the business owner is valuable and gave us sense of confidence with the business. 10/10 to the business so far.

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Company Response

Thank you very much for the great review I am glad you are happy with everything

David  in Toronto
David in Toronto
1 review Toronto, ON
10/10

Fiberglass pool

Elliott and his crew did a fantastic job installing our fiberglass pool. He was very knowledgeable and professional. He went above and beyond to ensure we were extremely happy with the pool. I would highly recommend York Region Hot Tub and Leisure to anyone considering a pool.

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Company Response

Thank you David it was a pleasure to work for you guys

Lesley in London
Lesley in London
2 reviews Aurora, ON
10/10

Hot tub & Patio

We went back to York Region Hot tub as our experience with Elliot had been good years ago when we bought our first Hydropool tub. This time we also had our patio installed by Elliot's team. We have not been disappointed. Elliot is easy to work with - he took my plan and made it come to life. Made it so much better than I had imagined - but still mine.
John & his crew did an amazing job building the patio - it looks great & will stand the test of time with it's solid construction.
All in all a very positive experience. I would highly recommend Elliot & his crew.

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Company Response

Thank you for the great review see you soon in the store

Marguerite & David Gervan in Markham
Marguerite & David Gervan in Markham
4 reviews Markham, ON
10/10

hot tub

Elliott made sure everything worked out well in the end despite a few hiccups along the way which sometimes happens in any business. We needed to have an existing hot tub removed and the people who did that were exceptional and this is a very important service that Elliott's company provided. As well, the Electrician who Elliott recommended was great and we were pleased with the work he did. The delivery of the hot tub was a bit tricky as it was being placed in an indoor gazebo. The people who delivered the hot tub were very careful, friendly and considerate. Elliott arrived the day the Electrician hooked up and completed the work to provide us with information about how to operate the hot tub as well as with a supply of chemicals. We thank Elliott for his extra efforts to ensure we were satisfied customers and for his professionalism.

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Company Response

Thank you for the great review we will see you in the showroom

Nasimul H.
Nasimul H.
3 reviews Mississauga, ON
10/10

In Ground Fiberglass Pool

York Region HOTTUB and Leisure is the best company that anyone can choose today .
Elliot deliver every thing that he promise and deliver on the day he promise .
I will recommend this company everyday to anyone how need landscaping /Pool / Hot tub all you need to do is say exactly what you need and the time frame and he will deliver exactly that .
Out backyard was transformed into a tropical resort after all the idea and worked put in by Elliot and his company .
If we have to do this again we will choose York Region HOTTUB and Leisure with our eyes closed.
Thank you Elliot and keep up the good work.

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Company Response

Thank you for the great review glad you are happy with the backyard

Lou in  Richmond Hill in Thornhill
Lou in Richmond Hill in Thornhill
1 review Markham, ON
10/10

in-ground fiberglass pool

Homestars highly recommended York Region Hot Tub and Leisure, and I must say they were right. We wanted a pool builder who specialized in fiberglass pools and Elliot's company met that criteria exceptionally well. His wealth of knowledge, experience, and generosity reassured us that we were getting the best people for the job, and the finished product attests to that. Our backyard has been truly transformed. Elliot delivered the vision we had for our backyard at the best price.

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Company Response

Thank you lou for the great review

Malak  in Toronto
Malak in Toronto
1 review Richmond Hill, ON
10/10

Pool and Landscaping

My husband and I had done our research and met with several pool companies, but after meeting with Elliot, we knew we had to go with York Region Hot Tub and Leisure. We were impressed by his vast knowledge, ideas and his easy-going personality. My husband must have asked a million questions, along the way and Elliot always answered his calls and was very patient guiding us every step of the way. He helped us choose the best pool size, given our limited space and designed a beautiful landscape surrounding it. His crew were very professional, polite and very hard working. It can be very daunting getting into a project of this nature, but with Elliot he really made the process so smooth and we felt confident the entire time. We love our backyard paradise and everyone who sees it, feels the same. I have recommended Elliot to several neighbors and friends. If you're looking for someone who has a wealth of experience and knowledge, truly wants to make sure you're happy at the end, and works within your budget, then look no further. Elliot is a pleasure to deal with and we are so happy we chose York Region Hot Tub and Leisure.

1 of 1 people found this review helpful.
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Company Response

Thank you very much for the great reveiw it was a pleasure to deal with you both

Kelly Stalker  in Mississauga
Kelly Stalker in Mississauga
1 review Newmarket, ON
10/10

Inground Dolphin fiberglass pool and landscaping

We signed on with Elliot in the Winter of 2016 for a Spring install of an inground fiberglass pool. We had done our research thoroughly and knew what we wanted which was a Canadian made pool. Elliot worked harder at gaining our trust and putting our minds at ease than any professional we'd ever worked with. Come Spring (which was a challenging weather Spring if you all remember the snow in April) Elliot and his crews came through with flying colours. We were swimming this past May 24th weekend with our family in the searing 27 degree weather which he had promised ! I must say it's very rare to engage the services of a contractor and have your opinion of them get better and better over the course of the job - but in terms of this company, that has been our experience. His crews are wonderful and pleasant as much as they are super hard working and competent. They are scrupulously clean and respect your property. Their work days don't end until your job is done, which was amazing and again, rare. The aftercare is superb as well - Elliot is but a text away and never ever doesn't return the text or call, day or night, weekday or weekend. I think there must be clones of him for the amount of work he manages and keeps up with ! In closing I would say that my husband and I are probably the toughest but fairest people to work for and this company which is really Elliot and his crews, are top rated for us and we have already recommended them to two colleagues for work this year. Truly a pleasure to work with !

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Company Response

Thank you Kelly fro the great review it was great to meet you guys and install the pool for you talk soon

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about YR Pools and Construction

We have been in business for over 20 years selling the highest quality self cleaning hot tubs and swimming pools. We complete all aspects of landscaping construction from design to completion of projects.

www.yrpools.com

CATEGORIES
Swimming Pools, Spas & Hot Tubs
SERVICES
Pool Services Hot Tub Services Landscaping Services
BRANDS
Dolpin trilogy Viking Leisure Pools
SPECIALITIES
From Conception to Completion- We do it all!
WEBSITE
http://yrpools.com
YEAR ESTABLISHED
1999
PAYMENT METHOD
ALL Major Payment types Accepted. Financing Available
LICENSES
Vaughan
MEMBERSHIPS
Landscape Ontario, Pool & Hot Tub Council of Canada , BBB and Canadian Nursery Landscape Association
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Yes. Kindly ask for details. Depends on project and product.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.