BM Cleaning Service

BM Cleaning Service just did the initial thorough service on my apartment yesterday and I couldn't be happier with the result. Their work was incredibly thorough and detailed. We have a dog who sheds, and I am amazed at the way they were able to eliminate the hair from all the soft surfaces in my home. I came home to a truly spotless apartment yesterday, and I look forward to continuing with BM Cleaning Service for regular maintenance.

We have been dealing with BM Service Cleaning for over two years now. We recently moved and was pleased that BM was able to continue servicing our new home as well.
The cleaners always do a great job and are very trustworthy. The owners are always following up to ensure that we are happy with the results of their service.
I always enjoy coming home to a clean home and their added touch of a bouquet of flowers.
We have been very satisfied with their service and have even recommended them to several friends as well and will continue to do so.
Thank you for doing such a great job!

We have been using BM for several months now and have nothing but positive feedback for the company. They are professional and get the job done in a fast and efficient manner. In particular, the customer service provided by the owners is top-notch. The owners are there to resolve any issues (not that I have had any) and are continually following up to ensure we are satisfied with our service (which we are!).

I am pleased to say that we have been using Bm cleaning for over 3 years now.
After going through several cleaners prior, once bil and marina started cleaning
My home my search was over. Bm cleaning are most importantly very trustworthy.
I have trusted them in my home for years now and not once have I ever doubted
That they would treat my home no different from their own. The cleaning is always very thorough and any concerns I ever have I always feel comfortable addressing with them as bill and marina
Always do their best to make sure I am happy. From the very first cleaning they knew exactly what to do and the level of detail they take in their cleaning is very impressive! I would highly recommend their services to even the most pickiest
Home owner as I'm sure all would be extremely satisfied with the cleaning as bill and marina never miss anything! Over the years
I have recommended to several friends who have also been very happy with the service. Thanks for taking care of my home over the years!

We have been using BM Cleaning Service for several months now and have nothing but positive things to day. Both cleaners that have cleaned our house have been thorough, polite and have done a great job. Both my wife and I look forward to coming to our clean home. They listened to our concerns with which cleaners to use and always accommodate our schedules. We liked them so much that we are using them in our rental property.

Both the cleaners and the management team have been very pleasant to work with and we would gladly recommend them to anyone.

I have been using BM Cleaning for approximately a year now, on alternate weeks, and I am very happy with the service. I've used another service in the past, but BM impressed me with their professionalism and the added touches--they bring fresh flowers at every visit, and provide most of their own supplies and cleaners. I also appreciate that the owners respond very quickly to any questions or concerns, and that they make an effort to respond to their clients' needs. After a visit from BM, I come home to a home that looks beautiful, and I have certainly recommended the service to others.

I was referred to BM Cleaners by a friend in the neighborhood. I have used several different companies in the past but was never truly satisfied until I found this company. From the fresh bouquet of flowers to the choice of scents for my air freshener, this company truly goes above and beyond. I have already referred several people.

I have been using BM cleaning service for about a year....they were recommended to me by a person who is incredibly picky about everything! I have hired and fired many cleaning services, I found that those other companies start out for the first couple of cleanings wonderfully and then by the end of the 1st month, the job just didn't happening, nor were they there for the allotted time that I was paying for! I have found Bill and Marina to be very diligent in their approach to cleaning some of the unusual finishes etc that we have. I have recommended them and will continue to do so! Thanks for a job well done.

We've used BM Cleaning Services for two years now and they never disappoint! We have two young kids, a dog and a cat -- and they have their work cut out for them. They clean in pairs and do a consistently thorough job. Armed with their own cleaning supplies and even a bouquet of flowers...it's the highlight of the month to come home to a sparkly, clean home!

We were extremely disappointed with BM Cleaning. While the initial dealings with management at BM was positive, I was disappointed in how quickly the quality of service declined and was shocked when my property was damaged.

We used them to clean our 3 bedroom family home every 2 weeks ($113/service). After 1-2 months of good service, one of their visits was somewhat disappointing. There were several things in my home that had been cleaned but not thoroughly (eg. baseboards were wiped in some spots but not others, some stairs were vacuumed while others were not). I contacted and advised BM that while their service had been good to date, the last visit was not thorough.

The husband & wife owner/management responded positively to my email and advised that they would personally come to our home for the next cleaning and "retrain" our cleaning lady. Two weeks later, I came home to one of the worst cleanings ever. Things would be half cleaned or not cleaned at all. Examples:
- bathroom mirror was partially cleaned; top 1/3 of the mirror was dirty and bottom 2/3s was spotless; it had been cleaned only part of the way up!
- master bedroom headboard had not been wiped and was covered with dust
- bedroom and living room window sills were dirty
- basement laundry room counter were dirty
- fresh linens were left on bed to have changed; these were left and not changed
- second floor bathroom radiator: one leg was wiped free of dust but the other leg, in plain view and accessible 2 inches away was filthy and untouched (picture attached)
- no fresh flowers

The worst…my miele vacuum cleaner was neatly put away…BROKEN!!
1. The button that extends and retracts the neck of the vacuum was broken off AND I could no longer adjust the neck length (see picture) and;
2. The head of the vacuum cleaner was FILLED with faux snow cotton batting (Christmas decorations) that hadn’t been out for a month! It had NO suction, filled like this and could have broken the motor. It took me 2 hours to get all of the cotton batting out of the vacuum cleaner (picture attached).

UPDATE: On Sunday March 27, BM Cleaning contacted me to apologize and offered to rectify my experience. They made a number of offers to provide cleaning services at no charge or to reimburse me for any damages.