Reviews

10/10

John and his team were excellent. Can`t say enough good things about Oborne. They genuinely want to give you the best results within the budget you are working with. Very detailed quote; which is perfect as you see everything that is and isn`t included. The guys went above and beyond to deliver on time and on budget. Highly recommend them!

Approximate cost of services:
$12,000.00
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Company Response

Thank you Chris and Christina, It was a pleasure to work for you guys.
kindly John oborne


First Review

0/10

We were extremely disappointed with BM Cleaning. While the initial dealings with management at BM was positive, I was disappointed in how quickly the quality of service declined and was shocked when my property was damaged. We used them to clean our 3 bedroom family home every 2 weeks ($113/service). After 1-2 months of good service, one of their visits was somewhat disappointing. There were several things in my home that had been cleaned but not thoroughly (eg. baseboards were wiped in some spots but not others, some stairs were vacuumed while others were not). I contacted and advised BM that while their service had been good to date, the last visit was not thorough. The husband & wife owner/management responded positively to my email and advised that they would personally come to our home for the next cleaning and "retrain" our cleaning lady. Two weeks later, I came home to one of the worst cleanings ever. Things would be half cleaned or not cleaned at all. Examples: - bathroom mirror was partially cleaned; top 1/3 of the mirror was dirty and bottom 2/3s was spotless; it had been cleaned only part of the way up! - master bedroom headboard had not been wiped and was covered with dust - bedroom and living room window sills were dirty - basement laundry room counter were dirty - fresh linens were left on bed to have changed; these were left and not changed - second floor bathroom radiator: one leg was wiped free of dust but the other leg, in plain view and accessible 2 inches away was filthy and untouched (picture attached) - no fresh flowers The worst…my miele vacuum cleaner was neatly put away…BROKEN!! 1. The button that extends and retracts the neck of the vacuum was broken off AND I could no longer adjust the neck length (see picture) and; 2. The head of the vacuum cleaner was FILLED with faux snow cotton batting (Christmas decorations) that hadn’t been out for a month! It had NO suction, filled like this and could have broken the motor. It took me 2 hours to get all of the cotton batting out of the vacuum cleaner (picture attached). UPDATE: On Sunday March 27, BM Cleaning contacted me to apologize and offered to rectify my experience. They made a number of offers to provide cleaning services at no charge or to reimburse me for any damages.

Approximate cost of services:
$100.00
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Company Response

Thank you for your honesty Christina, as an honest person myself I am going to do everything in my power to rectify this for you. We regret to hear your experience was not indicative of our excellent service, and we are prepared to accommodate any requests to aid your opinion of our service. We are sorry that your last experience was negative as you where a satisfied client with us for some time.

Bill Christou