Artistic Stone Design Inc.

Both Cheryl and the installers were professional. We received great service and are very happy with the final product. I will be recommending artistic stone design to family and friends.

Cheryl is the absolute best! Always a pleasure to work with. Very personable, helpful and always available for any questions. I had a wonderful experience working with her during the renovation process and later having my kitchen and bathroom counters installed. Highly recommend working with her!!

We absolutely love our Caesarstone Quartz "Woodlands" countertop, installed by Artistic Stone. It is beautiful. Although a lot of our total kitchen reno became a bit of a nightmare, the installation of our countertop was as easy as pie. The staff of Artistic Stone is professional, extremely helpful and supportive, and they really know their stuff. We are very pleased and will refer family and friends to this company, without hesitation.

I dealt with Cheryl at censorstone and this lady is the absolute definition of my customer service is all about. She made my experience from start to finish the absolute best. She answered all my questions throughly and promptly. If you use ceasorstone for your countertops you MUST ASK FOR CHERYL.

Patricia at ASD was amazing! She walked us through a process to select the best countertop for us. She made it very easy! The installation was amazing! Very carrying people!

We bought our countertops through IKEA and could not have been happier with our experience with Artistic Stone. Cheryl was extremely helpful answering all of our questions and is just awesome in general . The install team was polite, efficient, and professional. Our countertops look phenomenal!! Better than we could have expected on every level.

Last year we renovated 80% of our house. It was a very tough undertaking, with four young children.
When I began my search for a 'stone slab' for our new kitchen - I found the process quite overwhelming and much more complex than I had anticipated.
From the first moment that I spoke to Patricia at Artistic Stone Design, I felt at ease. She walked me through everything that I needed to know and was also there for me when I needed to just 'breakdown' with all the renovation stress. I sent Patricia a text message at 11pm re: a stone that I saw that day. To my complete surprise - she called me back within minutes and spoke to me until well after
midnight!! Not only do I absolutely love my kitchen island and backsplash - I thoroughly appreciated the advice, support and knowledge that Patricia had to offer.

I couldn't be happier with my experience at Artistic Stone Design. I dealt with Patricia from start to finish and she was able to implement my vision flawlessly. She understood what I was looking for and went above and beyond to ensure I found the perfect piece for my project, her team of installers were on time, professional and friendly. Thank you Patricia for all of your hard work and making my vision a reality!!

After 25 years at looking at the same old kitchen – it was time for change.

I researched many contractors and met with many counter top companies - in the end, Artistic Stone Design was the most professional and pleasurable to deal with. One would think that picking a counter top is an easy process, however, there is a method and education of understanding what you are choosing and I would like to thank Artistic Stone Design specifically Patricia.

One can only imagine the different types of counter tops you can purchase from Quartz to Marble to Granite (etc). Patricia was extremely patient with me and really took the time to explain the differences and types out there. From warranties and how they apply, different alternatives and the bottom line....costs – she assisted me. Her many years of expertise within this industry definitely made my experience personable which allowed me to make the right choice for me. Keep in mind that before I came to a decision, she treated each visit as energetic from my first visit and really took her time to make me feel comfortable before I chose Artistic Stone Design. When I finally decided to move forward with ASD, Patricia guided me through every phase by setting my expectations from appointments to templating, installation, counter top setting, plumbing and even the different types of cuts - all this for a stone. She even went above and beyond to set time aside for me to walk into a marble/granite location to provide suggestions as I was very undeceive and wanted the the perfect counter top. I would like to point out that for those reading my review, my kitchen is just a normal in size as the next person but she made my every visit as the valued client I should feel with follow up on every step.

In the end, I can’t even begin to tell you how extremely happy I am with the outcome of my kitchen.

Thank you Patricia for all the time you spent with me. Amazing professional service!

The amount of compliments I’ve received from my friends and family is rewarding and I love my granite kitchen counter top.

I definitely recommend Artistic Stone Design

I would like to describe you my experience Artistic Stone Design company located at 8550 Keele St c, Concord, ON L4K 2N2
I was looking for the company for countertop fabrication and installation and was happy to sign the contract ASD. The sales person Patricia Marocco seemed to be nice and trusted person. Unfortunately I am not happy with the result and with the way ASD closed the door on me.
There are the deficiencies of the fabrication and installation:
1. Fabrication - in general I was satisfied with template employee, he was on time, professional, friendly and polite during his work. Unfortunately one side of the countertop adjacent to the range was not cut properly under 90 dgr. When we moved the range to it's place the gap between the range and countertop at the front is 1.5 cm wider than at the back, it visible.
2. Installation - this guy is a professional. I can trust him, right? As appears - no. The installer Calogero was arrogant and tried to finish the job as fast as possible. He have not checked anything after the completion of the job. All the deficiencies mentioned below I showed him after the installation, he did not fixed anything.
i. My kitchen is 17 years old, and of cause I was worried about weight of the quartz. Before I sign with ASD I asked about wood support below the quartz, Patricia told me they will install the strips. The installer came to my house and started to place the quartz directly to the cabinets without any checkup. When I asked him about the strips he told me in very strictly way that my kitchen does not need them. Once the installation was completed it became apparent that the top drawer does not go inside and the door beside the drawer does not close as it is not enough space below the countertop. Again, it was checked by me, not by installer. The installer had to insert some pieces of wood below the countertop in order to move it up to increase the space between the bottom of the countertop and the top of the cabinet door and drawer panel. The countertop was already glued to the cabinets and he had to apply a lot of strength in order to rise it up to make the space for those wood pieces. Should he check the measurements before the attaching the quartz? The strange thing for me is that I check the drawer and doors upon installation, not the installer. It was clear the installer had to place the strips, but he did not want to do this additional job.
ii. At the end of the job I checked the surface of the countertop with level, the installer was not happy with that, he told me I had to check my old countertop, not the new one. Is it right? The results - the countertop elevation is 1 cm higher near the fridge, during the backsplash installation my contractor had to cut the lower layer of the tiles in order to level them all around the kitchen. The countertop is not leveled properly.
iii.The countertop was installed on July 18, 2018. Next day backsplash installation was completed, and on July 20 my contractor started to seal the joint between countertop and backsplash with silicon. He noticed that the narrow area of countertop between sink and backsplash is bouncing under the pressure (moving down and up when the pressure was applied and released) and the crack appears in the grout which sealed backsplash and countertop. He told that silicon would not keep there as the countertop is moving up and down and this narrow area of countertop may crack if I will load the sink. This area where the sink is installed is located between two kitchen support panels 5 ft apart, it means 5 ft of heavy quartz panel with attached sink was installed without any support beneath. My contractor told me to contact ASD as additional support is needed there. I texted Patricia on July 20, but nobody from ASD contacted me back, nobody came to my house to check this. It was completely ignored.
iv. Once the installation was completed it became apparent that the sink was attached to the countertop with wrong alignment. The hole for the sink was cut very precisely, but the sink was attached to the countertop off in both directions. The left side of the sink is sticking out and the right part is under the countertop. The same is with front and back sides.
v. The silicon is sticking out from the sink and countertop junction. Was the installer supposed to place the silicon in better way or at least clean it before it became hard?
Conclusions:
All appointments were on time, template person were nice and considering, however the biggest problem I had with the installation. The installer tried to finish the job as fast as possible, have not checked anything after the completion. All the deficiencies mentioned above I showed him, but nothing has been fixed and ASD did a terrible job following up, they just ignored me as all money has been payed.

Sales representative did not explained anything about the warranty. When I asked her she told me to print the warranty conditions from Vicostone website. I found out from this website that in order to have the warranty for the countertop I had to register within 30 days from the date of installation. Only 5 days left, but I was not able to do it as I have not had all required information like butch #, slab #, etc. I drove to ASD office to get this information as I have not got responce to my email request. Patricia told me she needs a few days to get the information from accounting department. Really? The client is in the office, why do not call them? It appears sales person even did not know about registration, she told me in very unplesent way that nobody have never asked the warranty, only I'm so "terrible" client that requests the warranty. Hard to believe that the people are paying thousands of dollars with no warranty. Is the sales person professional if she does not know about warranty registration?
I will not use this company again nor will I recommend it to anybody.