The Home Improvement Group - THIG

Lowrey it was a pleasure working with you and we were very pleased that we could accomplish the work to be done in your home. We look forward to future projects.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

Jamie thank you for the kind words regarding your project. As a repeat customer it is a privilege to be able to work with you on your projects and look forward to a continued relationship for future Opportunities.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

The Home Improvement Group was very glad that we could be of help when needed. It is very important to us to have repeat customers such as you to help us grow. Thank you for your kind words and we look forward to repeat business.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

Hi Trevor:

Thank you for the great review for us and Thomas. We take pride in our Trades and it is always nice to receive positive feedback. We look forward to future Opportunities with you.

Sincerely

Merry Robertson
Customer Service and Inside Sales
The Home Improvement Group

It was a pleasure to provide service once again. Thank you for your kind words for Rob's work. He always goes above and beyond for our customers. We look forward to future Opportunities.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group
905-502-0204

Thank you for the great review. We are very proud of our Electrical and HVAC Teams and I will be sure to pass on this review. We look forward to future projects.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group
905-502-0204

Hi Tatiana,

I would like the opportunity to respond to your review as there are 2 sides of this to be considered.

To begin with, the original start date for your project was indeed October 19, and yes Shawna did reach out as Dwayne was delayed by another project and the new Start date of Nov 2 was agreed on. When it was advised to Shawna that Dwayne would not be able to begin on Nov 2 as arranged she went above and beyond to ensure another trade could begin your job as promised without a further delay. On the day of the job start the team did become aware that there was a structural issue that required addressing before the deck work could begin and you were contacted immediately as this work was not on the original estimate as it would have been unknow until demo was completed. Upon your approval of the additional work the work continued without delay. Aldo did reach out to advise that Graeme had not ordered a few pieces of the Trex materials required and both he and the office tried multiple suppliers to source this materials ASAP (due to COVID the sourcing of all building materials is very difficult, Home Depot was a 4 week delivery). As the work continued with the materials that were already on site in a timely manner, the only delay was waiting for the additional material required in order to complete the work.

Overall your project ran very smoothly aside from a 2 week delay from original scheduled job start. As you mentioned Aldo is a fantastic trade and project manager and was in constant contact with your husband Mario in regards to the progression of work and timelines. As was Shawna who consistently followed up with you by email when you could not be reached by phone. You were notified by email when Graeme suddenly departed for personal reasons and provided Christine's contact information if you had any questions or concerns, but never reached out until this review.

You also fail to mention that we only sent 1 email requesting a payment that was due "at the start of demo" and wasn't requested until demo was complete, nor that final payment is processed within 24 hours hours of project completion but we also held of in processing until your roofer could attend to complete his portion of work (which had nothing to do with our work) but we delayed payment processing for more than 10 days as a good will gesture.

Overall your project ran very smoothly and turned out very well, and I believe any potential customer reading your review will take your words with a grain of salt. Looking at your final 2 comments, I believe YOUR motivation, not ours, is greed as you were looking for a monetary discount for a 2 week delay to start your project.

Your deck turned out fantastic and was completed in a timely manner. Hoping you enjoy your beautiful deck for years to come.

Merry Christmas
The Home Improvement Group

Good Afternoon

It was a pleasure working with you. Our Handyman of the Day offer fulfilled your project needs. Please don't hesitate to call us again for an renovation/handyman work you require in the future.

Stay Safe

Regards
Merry

The Home Improvement Group would like to thank you for taking the time to post this review on work completed. Feedback on our work is much appreciated and we will share your comments with the Trades that worked on your project.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group

Hi Daniel:

Thank you for a great review. We will make sure Hemron is told about how pleased you were with his work and professional approach to your project. The Home Improvement appreciates your feedback.

Sincerely

Merry Robertson
Inside Sales & Customer Service