Called Plumbers Direct to repair a leaking toilet tank and to replace a hard-to-turn water shut-off valve. By the time I was contacted, I had already purchased the replacement part, but agreed to a charge of $198 + HST for installation and valve replacement. Staff were courteous and performed the work (with an additional $20 for flexible supply tubing). Upon completion the toilet started leaking on the other side from the tank-to-seat bolt. Rather than undertake the repair, (which I later performed by installing a 90 cent washer, Peter tried to talk me into a $1000 2 piece toilet replacement, Very irresponsible to leave me with a leaking toilet, and unprofessional, not to confirm the actual problem
- Approximate cost of services:
- $250.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks for your response Flo , to the service performed at your place. The work performed was to yours , and our satisfaction. We were unaware that you were not satisfied since when we left you were going to purchase a new toilet since yours was well over 40 years old , and have Plumbers Direct come by to do the install which is $150 , plus we were waving any additional truck charges. To clarify , our supply and install quote for your two piece white toilet was $535 plus hst. If you wanted the grey , it was an additional $75 , which is very reasonable pricing for the industry. We hope we can assist you in the future with all your plumbing needs.
Thanks. Plumbers Direct