- Approximate cost of services:
- $1,200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Em Bee
It is regrettable you feel your experience was below standard. Our team discussed your perspective at great length and how we might prevent such a negative customer experience in the future.
To review; the crew leader noted as "surely" called you to apologize and offer to make amends as per my instruction. I called you 3 times throughout 2017. The first time we spoke directly, the remaining two I left voicemail messages. Each and every time I invited you to commission a peer review of our work to determine if there was a gap in performance. This invitation was to have the review performed at my expense.
Many months later, I wish for you to know that I would still willingly pay for, and be submitted to a peer review of the work prescribed and performed on your Siberian Elm tree.I am confident that a qualified Arborist of your choice would provide you with the assurance of a quality job, which we ourselves were unable to effectively convey to you.