When I had to move, I was very trepidatious, having heard horror stories about unscrupulous moving companies. I did some research on Homestars and Roadrunners was one of two companies that looked good. I emailed them and both got back to me promptly. What set Roadrunners apart from the outset was not just their professionalism but their warmth and kind, caring attitude which came through in their email correspondence with me, as well as the effort they expended in allaying my concerns and giving me all the information I needed. They really went above and beyond in every way. I had to move under very trying personal circumstances and both Brendon and Paul were sensitive, flexible and accomodating as the date and even the parameters of the move changed. What was originally going to be a move to a storage locker with an elevator turned into a move to a new address with four flights of stairs and the heavy boxes were all going up! I had even more stuff than I had anticipated and not all of it was ready to go so they worked overtime (infringing on their own personal plans) with never a complaint. They were careful with all of my things and meticulous about putting everything in the correct place. They even offered to move the rest of my things from the storage locker at a discount at a later date. Above all, however, Paul and Brendon were so nice and friendly that they made a very difficult experience practically pleasurable! I would recommend them without reservation to anyone who needs to move.
- Company Response
Hello Livia. Thank you for you kind review. It is our mission to make each of our customers feel the way you do. Customer service is always at the top of our list, not dollars and cents.