The Garage Door Depot

Garage Doors & Hardware
5918 5th St SE #9 Calgary AB T2H 1L4
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Reviews for The Garage Door Depot

Average customer rating:
9.6 10 (119 reviews)

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Sandy from St. Albert
Sandy from St. Albert
1 review St. Albert, AB
3/10

Residental Garage Door Replacement

From the time it took for an on-site estimate to the installation (first installation day) was almost 2 months. This seemed really long to me, but I accepted it as it was said to be a busy time of year for garage door installations.

The process on getting a set date for installation was a bit frustrating, as the first suggested date did not work. Therefore, I had asked if the following week was available, which they said yes, and I was booked in for the following week Friday. On the Tuesday of the week of installation, I received a call asking if the next week would work for installation instead of the date that was booked. The appointment was booked 3.5 weeks in advance, and I had made arrangements to be available during that time. Needless to say, changing it did not work. I felt this was disorganized and not acceptable to call 3 days prior asking to move it, stating they were over booked and didn't want to pay their people overtime. I was insistent that the installation date had to remain. They honored it and came out on the day and time previously booked.
After 3 hours of installing, I was told that they didn't have a roller, and couldn't complete the installation. The door was installed but the opener couldn't be without that part. We booked another time for Monday early evening for them to come back and finish. Then when they came to finish it, there was a bend in the bracket, so the installation of the opener couldn't be completed. I was asked when they could come back to complete the installation, stating I didn't need to be there for them to complete it. However, I wanted to be there for assistance with setting my vehicle garage door buttons to be programmed, as I'd had difficulties with that in the past and wanted help from the experts.

I was told they could come back the next day (Tuesday) during the day to complete the installation but then would come back again on Wednesday, early evening, to help with this. And that they would put in my file that I would get a free annual inspection to make up for all the issues.

They did finish the door opener installation on Tues, and it worked when I got home. On Wednesday, I waited for them to come to help with the vehicle button setting, but they didn't show. I sent an e-mail that night asking if I got the nights mixed up (they weren't but thought I would give the benefit of the doubt), 3 days later still no response to the e-mail.

Additionally, on Tuesday morning they already took the final payment, without any sign off from me or knowing if the garage door opener worked at this point.

Very disappointing experience overall.

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Mark Femiss from Burlington
Mark Femiss from Burlington
1 review Burlington, ON
10/10

Replaced Springs

They did what they said that they would do and for the price I was quoted. They were done on time, cleaned up after themselves. I was very pleased with their workmanship.

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Company Response

Thank you Mark for your review. We believe in doing what we say we are going to do at the price we committed to.

Ian Brooks from Mississauga
Ian Brooks from Mississauga
1 review Mississauga, ON
9/10

Replace Springs and opener and other parts

There was a large opening that they closed. The springs and rollers all had to be replaced. Actually just about everything. It was very expensive, but I am very pleased with the workmanship.

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Company Response

Thank you for your review. We are glad that you are pleased with the workmanship. We hope that you are enjoying your new garage door opener as well as a smoothly operating SAFE garage door.

Gaylene Irving from Okotoks
Gaylene Irving from Okotoks
1 review Okotoks, AB
10/10

Replace 3 garage doors

Rob and John were exceptional at taking on and completing this project. The buildings they were working on were very old farm buildings, a machine shop and a smaller garage, and it took a bit of figuring as to what door opening mechanics would work best. John's engineering skills were put to good use in that respect. They were prompt and were here when they said they would be. They always called or notified us to ensure that the time and dates were satisfactory to us.
These doors were custom made in cedar and so had to be ordered. While that took a bit longer than was promised, time was of no consequence to us. The beauty of the doors was incredible. Jason, who was also an installer with John, was very punctual, reliable and courteous. The weather during installation was very hot, but they worked hard for three days, taking out the old, piling the old doors and hardware into their truck and disposing of it for us and then installing the new. One of the overhead door openers was not able to be used because of the configuration of our shop, so they replaced it, no charge, with a side mount opener. Many more little details were included and overall, after using these beautiful doors for the past 3 months, we are still in awe of how gorgeous they look on our old buildings. They have truly improved our little farm.
Gaylene and Harry Irving, Okotoks

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Company Response

Thank you Gaylene & Harry. The pleasure was truly ours!

Stuart MacInnes from Port Coquitlam
Stuart MacInnes from Port Coquitlam
3 reviews Port Coquitlam, BC
10/10

Garage door

Bought a garage door. Staff was super helpful and friendly. Made it out with a garage door that I was happy with and it was easy and a pleasure to do business with them. Highly recommend them!

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Company Response

Thanks for the great review! We truly appreciate it.

Gudrun H from Mississauga
Gudrun H from Mississauga
2 reviews Mississauga, ON
10/10

Garage Door Repair

Monte from The Garage Door Depot was on time and did an outstanding job. He knew right away what the problem was and fixed the problem within an hour. I recommend Monte and this Company highly.
Thank you so very much,
GH (July 15, 2014)

1 of 1 people found this review helpful.
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Company Response

Hello Gudrun
Thank you for taking the time to let us know you were happy with our service. We strive to offer all our customers a first rate experience.

Samir Mohammed from Delta
Samir Mohammed from Delta
9 reviews Surrey, BC
10/10

Garage door repair

These guys came out to my site the same day Icalled them and the technician found the problem(broken spring) pretty much right away and fixed it within an hour. He had all the supplies necessary and he even programmed the opener to sync with my cars built in garage door button for no cost. highly recommend these guys over the competition(the other guys told me that I would have to wait 2 days before they could even asses my situation).

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Company Response

Thanks very much for the review. We make every effort to go above and beyond and clearly our technician did that for you. I've passed your review on to him.

clare from Calgary
clare from Calgary
2 reviews Calgary, AB
10/10

installation of garage door

Rob and John from Garage Door Depot went out of their way to ensure the success of this project. Rob was at the house 3 times and consulted with the heating and vent fellow to ensure that the new configuration would work. The door was installed on time with no hitches, which was contrary to what another company had said could be done. Highly recommended.

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Company Response

Thank you Clare. We greatly appreciate the confidence you had in our team.

Don McKinnon from Calgary
Don McKinnon from Calgary
2 reviews Calgary, AB
10/10

Garage door replacement

Very courteous and professional. They arrived on time, were fully and properly prepared, did a thorough job and cleaned up the site on completion. Explained everything regarding the operation of the new opener and keypads so there were no surprises. Received a follow up the next day to make sure everything was to my satisfaction. They definitely exceeded my expectations - I fully recommend them due to their commitment to excellence, their honesty and their technical and mechanical abilities. I am fully satisfied with their work to say the least.
About one month before the booked time for the new door installation I experienced a garage door spring failure and my wife's car was trapped in the garage. They came out right away and fixed it for free. I simply can't say enough to fully express my gratitude to Rob and John at the Garage Depot.

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Cliff Dakers from Burlington
Cliff Dakers from Burlington
1 review Burlington, ON
10/10

Garage door opener repair

Repairman was on time and organized.
He quickly found the problem and fixed it.
He was friendly and explained what the problem was and how he was going to fix it.
Cliff

1 of 1 people found this review helpful.
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Company Response

Thanks Cliff, we appreciate your feedback. We educate our customers about the repairs needed so they feel confident in our recommendations.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Garage Door Depot

The Garage Door Depot is Canada's largest and only national garage door Sales, Service & Installation company. Our head office is in Pitt Meadows, BC (Near Vancouver) and we have locations in most major cities across Canada.

We offer residential consumer and commercial products and services. So big or small, we're the one company to call!

The Garage Door Depot provides new and replacement garage doors, service for all brands of residential garage doors and garage door openers. We also stock a complete line of garage door parts and accessories. The Garage Door Depot offers a wide selection of garage doors at competitive prices.

The Garage Door Depot® is a proud member of the following professional organizations:

The Better Business Bureau
The Institute of Door Dealer Education and Accreditation (IDEA)
The International Door Association
The Canadian Door Institute
The Canadian Federation of Independent Business

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Garage doors from Clopay, Amarr, Martin, Haas, Garaga, Garex and more. Custom wood garage doors Overlay garage doors Garage door Openers Remote controls and accessories Garage flooring by Swisstrax Garage Bike Racks - CycleLift Commercial operators and parts Rolling steel fire doors Rolling steel service doors Rolling grilles & security grilles High speed doors fabric doors custom overhead doors bi-fold doors Bike Rooms Secured Steel Enclosures Steel separation fencing Apartment Gates Parkade doors Parkade gates HCT operators springless overhead doors fire curtains
SERVICES
Repair and maintenance services to all brands of garage doors and openers. We also offer Preventative Maintenance programs for homeowners, property managers, townhouse complexes & condo's and commercial business'
BRANDS
Clopay, Amarr, Martin,Haas, Garaga, Garex, Cookson, Cornell, Dynaco, SDI, ARMORGateMAX, Liftmaster, Linear, Garage Door Depot, and more. Clopay, Overhead Door, Wayne Dalton, Raynor, Cornell, Steelcraft, Steel Craft, Lynx, marantec, manaras, doorlec,
STYLES
Traditional and Contemporary Designs, Carriage House, Coach House, Modern Looks, Custom Aluminum picket style parking gates Commercial steel doors Rolling Steel Doors Rolling Grilles
SPECIALITIES
We specialize in providing the right products for our customers, exceeding their expectations and providing excellent professional service!
WEBSITE
http://www.garagedoordepot.ca
YEAR ESTABLISHED
2005
RETURN POLICY
See branch for details
PAYMENT METHOD
Cash, Debit, Credit, Cheque, Terms
MEMBERSHIPS
IDA, CDI, BBB, CFIB, IDEA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
See product details
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.