Boonstra Heating and Air Conditioning

Kyle and Chris were excellent. They worked efficiently and spotlessly, showing great respect for my home. They explained the process and showed me the resulting dirt that had been vacuumed out. They showed their points of entry into the ducts and left everything exactly the way they found it. I highly recommend this company!

Upon speaking to the General Manager of the company, I was given a full refund for the visit as stated below. The General Manager was both understanding and respectful of my concerns and I have no doubt that those concerns will be addressed going forward. Thank you Boonstra.

We called Boonstra in May 2015 when our furnace stopped working. An appointment was made for May 20, 2015. Your technician arrived and assessed the situation and said we needed to replace a control switch for the approximate cost of $319.00. Our furnace is a Trane and was still under warranty, however Boonstra refused to honor the warranty because they did not install the furnace. Boonstra sells and installs this model of Trane furnace. When I made the initial call for service I was asked the age of the furnace, but was not asked if the furnace was under warranty. I was also not told that Boonstra would not honor any existing warranty. Trane was called while Steve was still in our house and confirmed that they would reimburse Boonstra for any warranty work done. Steve called the Boonstra office and the office said no. Unless we had Boonstra install the new switch and paid out of pocket rather than by warranty, I had no way to recoup the cost of the service call of $146.84. As the weather was getting warmer I left the service on the furnace until the fall when it was due to be cleaned. I called another service company other than Trane to do this work as well as re-assess the furnace. They cleaned the furnace and told us it was in good working order. He said he simply re-set a relay switch during the cleaning. The furnace has been working just fine all winter. I wrote a letter to Boonstra general manager on February 2, 2016 requesting a refund of my service call fee since they did not deliver , "The Right Service". Trane as well, did not understand why this company would refuse to honor this warranty.
I have never received a response. Would I use their service again? No. Would I recommend them to other community members? No.

My furnace was broken when I came home from work yesterday. It was cold out and it was a snow storm. Boonstras sent a guy out to fix my furnace that night. The repair guy was Dave Schotsman, he was on time, curteous and very professional. I would recommend them to all based on this experience!

They installed a new furnace for me , I was very happy with the products and services that they provided

Had a post-construction mess in the house. Nick and Chris did a fabulous job scrubbing out the ducts. They were efficient, careful of my home and belongings. They were also sensitive to my daughter who was home sick that day. They did a thorough and exacting job, explaining as they went what they were doing and why. A joy to have them in the house. Very pleasant chaps! Thank you Boonsta!

My furnace stopped working the night before a storm. My wife called Boonstra and technician Scott Gallant was at our house within an hour. Scott diagnosed the problem in 10 minutes and was able to get our furnace running quickly. He was very friendly and did not mind explaining exactly why the furnace malfunctioned....very pleased with the service provided.

Very pleased with the service. From the moment I called to the finishing service.
Excellent techs ( Kyle and Adrian ) , out did themselves.
They took time to do the job thoroughly and Efficiently.
I would recommend them to anyone that is considering getting their ducts cleaned.
Again very pleased :)

I called in for an estimate on a new furnace and a/c yesterday. It started off with a pleasant lady answering the phone, but their greeting is horrible. Asking how can they make you smile, and adding in how they're voted best on homestars... off putting. I was then transfered over to a woman with the most horribly pitched voice. She spoke so high and squeaky, it was causing me to grit my teeth! The customer service was good, but they need to work on their greeting and train their employees to tone themselves in a pleasant way.

I would reccommend this company anytime. They have very polite staff and very knowledgeable staff. My furnace just got serviced today 2/9/2016 by a technician named Scott. He was amazing on the service and telling me about my furnance maintainance. He went the extra mile by vaccuming my resable filter. Thanks Scott for the excellent service.

My furnace and water heater stopped working. Boonstra was able to come out a few hours after my call. Their technician, Dave Schotsman, was fantastic! He was very knowledgeable & the information was easy to understand when he took me through it. Thank you so much for all of your help!