MelanieH

I called in for an estimate on a new furnace and a/c yesterday. It started off with a pleasant lady answering the phone, but their greeting is horrible. Asking how can they make you smile, and adding in how they're voted best on homestars... off putting. I was then transfered over to a woman with the most horribly pitched voice. She spoke so high and squeaky, it was causing me to grit my teeth! The customer service was good, but they need to work on their greeting and train their employees to tone themselves in a pleasant way.