Boonstra Heating and Air Conditioning

The two guys did a great job explaining what they were doing, were very clean and super polite with big smiles on their faces. Didn't realize how dirty the vents were until days later when my breathing improved significantly.

I had always used Boonstra when I owned my own house and found the company excellent. I moved to a condo almost 2 years ago and had a new heating coil unit installed but was not happy with the lack of communication regarding maintenance. Imagine my delight to discover that Boonstra could do the maintenance. Mart was the technician who came and he was excellent and did a thorough check. I also told 3 neighbours on my floor about the service and they signed up within a few days of my service and were also very happy. I am so relieved because now I will have a reminder for service and if there is a problem I know Boonstra will sort it out.

Kris and Kyle were amazing. They went out of their way to befriend our dog who is afraid of strangers and that was not easy. They were friendly, clean, efficient and showed me the results at the end. Good job! It was a pleasure to have them in our home. Thank you.

Kris and Kyle did a great job. They informed me of everything they were doing. Everything was put back where it was found and they took great care to not bring in any outside dirt. When they were finished I was shown the dirt that was removed and the openings that were made in the ductwork for cleaning?

In regards to the below: Boonstra was able to rectify the situation. Thank you for addressing this quickly!

Our furnace broke down on April 2, 2016 and we called Boonstra to diagnose and possibly repair the problem. Our tech, Taylor was great and was able to diagnose the problem. We had a primary circuit board that needed to be replaced which is a Level 4 on Boonstra's rating, and would have cost us $826+HST. Rather than repair the 15 year old mid-efficiency furnace, we decided that we would replace the unit and invited Boonstra to quote on the job. Same day, we had a sales rep show up that evening to walk us through the quote. We were told we would be able to deduct the diagnostic cost ($129.95 + HST) from the install of the new furnace if we were to go with them. This is all fine and dandy, but we have been 3 days now in -5 degree weather and we still haven't received the quote! We have decided to go with another company and based on my experience I would not recommend Boonstra to friends or family. You guys had the job, all you had to do was send a price.

We called when our furnace stopped working and a serviceman was here within an hour. He diagnosed our problem and quickly repaired the faulty wire. We had accurate estimates before any work was done and despite some challenges caused from previous contractors, he was able to get it back and running. We are so grateful and would recommend this company to anyone!

From the initial call with Vanessa to repair man Steven(8980) I was extremely happy. Quicker service than expected for a Saturday.
Steven explained the maintenance plan which saved me a ton on my emergency repair. I'm glad they were the company I chose to call.

Be very cautious with this company, as they charged $140 to diagnose that our furnace needed a repair & replace of the.."inducer assembly", which took all of ten minutes!. Yes, that's $840/HR to diagnose! Bootstrap then quoted $1000+ to fix it, but recommended replacement @ +$9k, through their so called truckload sale! Needless to say, I called a reputable furnace/gas contractor, they quoted $350 to repair the inductor motor. We went with the reputable co. Be very very very careful with Boonstra!

The Dan team was awesome! Ran into a small snag but they handled it like pros.Explained everything to us and made sure the temps
are set for our personal comfort.
Will recommend.

Stephen did an excellent job, called ahead, on time, explained possible issues going forward, professional. The service was done in a clean efficient manner . Options for other services were provided . Great job.