Boonstra Heating and Air Conditioning

In regards to the below: Boonstra was able to rectify the situation. Thank you for addressing this quickly!

Our furnace broke down on April 2, 2016 and we called Boonstra to diagnose and possibly repair the problem. Our tech, Taylor was great and was able to diagnose the problem. We had a primary circuit board that needed to be replaced which is a Level 4 on Boonstra's rating, and would have cost us $826+HST. Rather than repair the 15 year old mid-efficiency furnace, we decided that we would replace the unit and invited Boonstra to quote on the job. Same day, we had a sales rep show up that evening to walk us through the quote. We were told we would be able to deduct the diagnostic cost ($129.95 + HST) from the install of the new furnace if we were to go with them. This is all fine and dandy, but we have been 3 days now in -5 degree weather and we still haven't received the quote! We have decided to go with another company and based on my experience I would not recommend Boonstra to friends or family. You guys had the job, all you had to do was send a price.