Harding Heating & Air Conditioning

From the professional and personable customer service, to the knowledgeable and tidy installers, Harding continues to impress!

From the initial contact by the sales rep Brian Chartier, to the communication with Kirsten Neumarker, to the installation by Dan and Roy, I could not have been more pleased.
Their collective competence and professionalism were beyond reproach.
I would without reservation, recommendation the Harding Team to anyone considering a new furnace or air conditioner.

We moved into our newly constructed Minto home in September 2017. Harding Heating's Certification sticker on the Furnace indicates our ventilation ducts were thoroughly cleaned in September 2017, prior to our move in. This definitely wasn’t the case.
Although we had no reason to doubt Harding’s quality of work, however, due to on-going dust build-up in the house & allergy issues, we decided to have the air ducts inspected/cleaned by a different company, in May of 2021. To our shock & dismay, we were told that ducts were never cleaned properly, as certified by Harding. There was lot of original construction debris in the Mainline and this was quite evident from the before/after pictures taken on May 8th, 2021. Furthermore, Mainline required access cut-outs, to insert the dust/debris suction pipe, were never made. As result, only a small section of roughly 30% ventilation area was ever cleaned by Harding Heating.
I sent an email to Harding Heating on May 15th, 2021 & received a phone call from L.M. We discussed the issue & I questioned as to why the sticker on the furnace indicated ducts were cleaned, when in essence, the work was not thoroughly done? L.M. mentioned she would “look into the issue & get back” to me. I offered to send her the before/after pictures of the Mainline & I did so on May 19th. Not hearing back, I sent a follow-up email on June 8th & again no response. On June 24th, I sent another email requesting an update & advising her that I would be initiating a complaint process. L.M. did reply & indicated “she would talk to her manager & get back with a solution.” As of today, February 4th, 2022, there has been no response or a follow-up & no resolution.
After my repetitive attempts to resolve the matter, it is quite evident that Harding Heating does not believe in providing reasonable customer service or to address the issue. Furthermore, I am quite shocked that a local business that prides itself as a “family-owned” would perform below par service & then ignore the issue & treat a customer in this manner.
I most definitely would not recommend or do any type of business with this company, because they do not believe in looking after their customer. In my case, it is obvious Harding Heating considers acceptable to perform low quality work and then not rectify the situation. Their action speaks way louder than words here. And, Harding’s website indicates that they are “Dedicated to doing the best they can for every client” and I for one most certainly haven’t experienced it.

I thought there was a problem in my thermostat circuitry. I call Harding and it takes them 2 hours to arrive. The employee proceeds to take check the batteries which appear to be dead (I thought my thermostat was powered through AC). He then asks me for batteries (which he should have had but asked my to provide). after 5 minutes of service, he charges me $400.

After giving the issue details she took my number gave service time and hanged up in middle of conversation, I called back and after-hours message was on. Of course no one came or called at promised service time.

#HARDINGHEATINGANDAIRCONDITIONING OTTAWA. The level of incompetence I have dealt with in the past four days is ASTOUNDING! And still, I have no heat!
I was told an hour and a half ago that someone would call me - I can't say I'm surprised that no one has as that has been consistent with the service I've been receiving. I'm cold and I'm angry!

All my energy has been directed to a resolution. So rather than retype it here I invite you to visit:

https://www.facebook.com/HardingHeatingandAirConditioning/reviews

And read the reviews. If you scour the online reviews you should expect a polite response crafted to hold the customer responsible for any wrongdoing. I like to call that deflection and "un-customer service", and some have gotten good at it. Do your research. Youtube is a good resource to doing things yourself.

Because Harding was the company that installed our Amana furnace when our house was built, we felt it was best to give them a call when it wouldn’t start up. However, before calling, we noticed that Harding had posted a troubleshooting sheet on our furnace (which was actually quite helpful). We ran through all the items on the troubleshoot list and still did not have any luck starting up the furnace. Since we weren't up for taking time off work, we decided to take our chances with the afterhours service which costs significantly more than their regular hours. The diagnostic was a flat rate of $160 + tax = $180.80 (normally its $79 + tax). The cost of labour was $125 + tax = $141.25. As a result, in total we paid $322.05. We did not have to pay for parts as this was covered under our 5-year parts warranty with Amana. I was told by the technician that the part they replaced, the control board, would have brought our total bill up into the $500s if it had not been for the warranty. For technical home repairs it’s always best to leave it to the professionals who have the right tools and skills. As per the costs, yea sometimes you feel gouged but everyone has to make a living. However, I felt that the total cost to repair our furnace was justifiable as we knew the diagnostic cost upfront and the tech told me what the cost of labour would be when he discovered the issue.

We originally called Harding because they installed our heating and air conditioning when our home was built. We were having issues with our furnace. They came promptly and we decided to sign up for their Gold club membership as that made the most sense for the service and potential parts we would need over the next year. It didn't require a lot of work at this time but will in the future.

As summer has begun we have found that our air conditioner is running continuously and the air just doesn't feel as cold as it used to. We caled Harding and decide to upgrade to the Gold combo membership. We did have some difficulty/descrepency at first with interpretation of what the combo entailed. However this was quickly rectified by Service Manager Kristina. We appreciated the fast response and despite the fact that we have had to wait a few days for the part and it has been quite hot, that is not really in their control. They have kept in contact with us and have made the over all experience a good one. I placed 30$ as the cost because our work was covered by the combo.

The part is getting installed tomorrow will update with progress if needed.

Call after my AC wouldn't send any cool air through... Guy comes, tells me he can't fix it, call back on Monday and then hands me a bill for $180 for 15 minutes and instructions to call back.