I was forced to use this company by my builder Gernaium. Never had I needed to pay a sub-contractor seperately but i did this time to get a discount. 2 years after I moved in they contact me to say I owe them money. I paid them the installation fees and they did not provide the service when I moved it. No one called to initiate the service for alarm system. SO now they want to bill me $3,000 again for breaking contract. The contract is for 3 years $28.25. That's only $1,017 tax in. Rather than work with me to get the installation for the alarm and honor the contract they sent a collection agency for $3,000. This company is hurting for money and the people that work in the admin department are lacking in any skills or intelligence. You should see my email responses from them. The owner or management at the top clearly does not know how to run this business. They just go for cash grabs. What a shame to have to deal with this stupity and type negative reviews.