We used this company before and were pleased with their service, so called them when needed a new furncace recently . Was in contact with Mike from the start, and he when he came to our house, he explained what furnace would be best and why. We were confident in the choice of the furnace and the installers also provided clear explanations of what they were doing and what we need to do. Everyone was very friendly and easy to deal with. Highly recommend going with Convertible Heating and Air conditioning!