When my air conditioning went I decided to give Convertible a call having never heard of them but reading very good reviews. First contact was with Marnie who I found to be very knowledgeable and helpful and answered all of my questions over the phone. We arranged to have her come to my home to confirm the estimate she had provided when we first spoke. Marnie arrived when she said she would, and once again spent the time explaining various details of the equipment and the install and answering all of my questions. She left me some material when I told her I would like to research the equipment before committing. Marnie was not pushy at all and encouraged me to take the time to read up on her company and the various air conditioners. The next day I booked the install. On the agreed upon day, Roop was the installer who came to my home on time and I also found him to be very know knowledgable and professional. He was alone and finished the work in approx 4 hours and also took time to answer all of my questions and show me the finished product once complete. I can honestly say that Convertibe has a new customer for all of my HVAC needs going forward. The only one thing that I was a bit surprised by was that they left all of the garbage with me to dispose of. I thought they would take it all away when they left, but I was left with a box of sheet metal, old cooper pipe, cardboard from the AC box, a wooden skid and various other things. Not a big deal but first time I've experienced something like this after purchasing something and having it installed. Thank you Marnie and Roop. Look forward to doing business again.
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- Company Response
Mark, thank for very much for this feedback. Without it I cannot improve. Your comments on my performance and Roop's installation expertise were very much appreciated. We work hard to ensure you the best of the best at every step. Regarding the box of stuff left behind, I apologize greatly, we are known for taking away all signs of us being there. It was certainly an oversight and Roop apologizes as well. If it is still there, please let us know and we'll have it removed. Otherwise, please accept our apologies with a gift card to wherever you like for $25. Call me directly to make arrangements.Thanks again, Mark.
Marnie Amodeo, General Manager