I hired Solace Landscaping for my backyard project to build and install a pergola and patio. Right from the start they were great to work with, especially explaining the process and timelines, which they stuck to from start to finish. Hoping to install synthetic grass this summer and I will be hiring them again to do the job.
Solace was hired to do landscape for my backyard. I wanted interlock for patio and eating area, small deck with stairs, sitting area with fire pit and stepping stone leading to door of my fence. They were hired early May 2014 and I was told that the work was going to be done end of May which turned out to be end of July. The weather in May did not cooperate as much as we wanted and the taking on of other big projects by the company in May and June pushed my project completion later. I was not happy with this but I could not do anything about this issue. They did a great Job with the patio and the build up of dirt and sod for levelling the backyard, a good job with the deck and fire pit and an OK job with the pergola which was custom built by another Cedar and put together by Solace. It took for ever to get the lattice and the rafters as there was some mixed up with the order, wrong measurements and wrong cut for the rafters. When I decided to go check with the Cedar highered by Solace to custom built my pergola in mid June I was told they were waiting for measurements for the rafters from Solace. Again I could not verify where the mixed up was from but the bottom line my rafters were not done. Once the lattice arrived in mid July and was put in by Solace, I had to re-box in the lattice with 1X4 to make it look nice. The middle lattice had to be place closer to the back of both vertical posts instead of in the middle like the two other lattices of the "L" shape pergola. This middle lattice should have had both verticals side adjusted with 45 degree cuts to fit in the middle of both posts but they refused to do it as they said it was custom made lattice. Again I had to come up with a solution to make the final project look nice; it was the same thing with the support beams on top of the pergola. The outside pieces of the support beams were cut strait instead of the same pattern of the rafters. I was told they needed special tools to copy the cut of the rafters but I used one rafter, penciled in the pattern on thesupport beams and used my jig saw to match the cut... To help with negative issues encountered during our project with Solace, they were kind to provide complimentary sealant for the patio some minor electrical work for the pergola and connection of the shed to the existing electrical line used for the pergola. Andrew and his crew were professional and courteous. I ended up getting myself all small bushes, flowers, little trees, mulch for my garden and did the final work with the planting and also did a little vegetable garden box myself as it would have raised my final cost. The project cost me more than what I had projected. Although Andrew and his on site crew were nice to deal with looking back at the experience with Solace I would have chosen another company. Now hopefully they will honour there warranty if something breaks down. I also forgot to mentioned that I had to replace some of the electrical hardware they put on the pergola has the water got in and caused some issues which in my opinion should not have happen if it had been correctly sealed in the first place.
After waiting all summer and being repeated put off, they finally agreed to cancel the contract so we could go elsewhere.very unreliable and very disappointed we had to chase themepeatedly
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We hired Solace Landscaping to do our back yard and couldn't be happier with our decision. we had gotten a few estimates from other companies and opted to go with Solace.
The reason? for the same price, we were getting a much better design, creative ideas for the yard and something truly unique.
We have been enjoying our yard and our pool for a few years now and keep getting compliments from all our friends, neighbours and family on how beautiful our yard is. some of our neighbours have gotten work done also and they are very happy with the results.
Bryan is amazing and he and his team worked very hard from start to finish.
As a new home buyer in a new construction community, the team at Solace was very knowledgeable about the by-laws and the type of stone needed in those developments. They adjusted the project to meet city requirements, as well as our budget. Great customer service and beautiful designs! Thank you so much!
This spring I hired Solace Landscaping to design and build my project. The design is unmatched and the creativity is truly amazing. The blend of pavers, along with the incorporation of natural stone is simply breathtaking. I finally have the oasis I've always wanted. Thank you for your hard work.
Solace Landscaping did a project for us this year, they did such an amazing job. The design that they came up with was outstanding! They did a mix of natural stone and modern interlock.
I am recommending Solace to anyone that is looking for quality work and are trustworthy.
note: I especially liked their cost plus approach to pricing, it allowed us to see what everything cost!