We have a LG dishwasher that'd been intermittently leaking water over the kitchen floor. Steve explained that LG doesn't distribute their parts outside their service network, so I should know that before I made an appointment. I was swayed be the reviews (and the cost/terrible experience I had in the past with different authorized LG repair crews) and figured I'd be able to get the part off ebay or the internet if I couldn't source it locally.
I made an appointment and Steve was terrific to work with, explaining exactly what he was doing and answering all the questions I had. He pulled apart the dishwasher and tested out some common problem areas but wasn't able to find the leak. As we were putting it back together, he found a tiny intermittent drip from the input valve. Steve looked up the part on the Sears parts website, but it wasn't listed. He then suggested a US website that'd recently started shipping to Canada and left me the exact part number I'd need to order. I ended up calling Sears parts and they carried it, even though it wasn't listed online. The part itself was $20, and I was able to install it on my own.
Steve was extremely professional and helpful and I wouldn't hesitate to call again if I have a dishwasher problem.