Advanpro Furnace & Duct Cleaning Ltd.

My wife had scheduled a furnace cleaning after confirming an estimate on costs and deciding on a cleaning package. The technicians came on time to do the work and completed the work quickly. I was disappointed though in the communication between the appointment booking team and technicians as there was a constant upselling of cleaning packages and products right from the minute one of the technicians came in. Trusting that they were there to service and make appropriate recommendations, I agreed to the services to later find out there was quite a discrepancy in the estimate from the actual charge. Explaining this to their team at the office, they worked towards making sure that I would be happier about the experience by reversing some of the charges and even calling me directly to clarify my negative experience post-review.
The services delivered were completed in a timely manner, they provide a good service and are willing to make the client happy, however, the upselling style of their technician was not appreciated. I originally gave these guys a 5, but edited this review to give them a 7 to show my appreciation for the quick follow-up from Blake after I posted my initial review and taking the time to hear me out and ask what else they could do to improve the rating. That's good follow-up and customer service in my opinion.