Had a new furnace installed. They were supposed to come back and touch up a few things. Haven't seen them since. They left a big hole in the roof of the basement...never cane back to fix it. Had the city inspection done. There were some issues with the pipes being to close together. Still haven't seen them and no contact. I tried to get them to come out and check the furnace but they wouldnt come out. I'm not going to chase them around. I paid the money to get service but no services was given. I'll wait until september and if they still haven't contacted me to fix the issues. I'll contact the BBB and the city. Then I guess I'll hire some other company to fix it. Not getting any kind of reference from me. when asked about the hole in the ceiling I tell people who did it.
Furnace stopped working during the Dec 2022 cold snap. Of course.
HomeStars recommended Advanpro, so I called & got an appointment for that afternoon! (The other guys didn't even call back until after Advanpro had finished the repair.)
The tech (sorry, I forgot his name) showed up on time & was experienced, efficient, & friendly. And he had a great sense of humour, so we had some laughs while he diagnosed the problem & made a quick repair to the non-functioning part.
I am on the maintenance plan (11.95 per month) with Advanpro for my yearly furnace tune up. I just wanted to comment on the fact that I have always received great customer service from the girls in the office and Matt who did my tune up this year was fantastic. He did find an issue with my furnace which was covered by my warranty and the part was ordered in and Matt was back here within 24 hours to replace.
Thank you for the great review Paulette! We really appreciate your business.
I called at 8 pm on a Sunday night with the temperatures around -25 and my furnace not working. I expected to be put on awaiting list but Matt showed up promptly and got my problem fixed within an hour. He remedied a long standing issue with the furnace that other companies had failed to resolve. I plan on a new furnace over the summer and I will be using Advanpro for the job!
Thank you for the great review! We look forward to working for you again.
Advanpro gave excellent and timely service and their service people were also wonderful. I have since recommended Advanpro to my sister and her husband who's furnace crapped out on a Sunday night at -30! They went right out and got them up and running again. I would highly recommend and already have
Thank you for the great review Corinne! We really appreciate the recommendation and look forward to working for you again.
Always prompt and they get the job done right the first time. Service techs are always friendly and knowledgable.
Thank you for the great review! We look forward to working for you again.
On time, very professional and very quick.
Explained everything I needed to know about the humidifier install on the furnace. Would recommend to others.
Thank you for the great review! Please keep us in mind for any future HVAC needs.
Advanpro sold me a new Lennox 13ACX aircon compressor in June 2018, but used my old aircon lines and evaporator coil because they wanted my business and told me it's the most cost-effective way with good pricing, and I trusted them. Big mistake. The new aircon uses 410A refrigerant whereas my old aircon lines and coil ran on R22 refrigerant. After the first summer, the aircon felt less effective thereafter and it finally died last summer 2021. Their tech diagnosed the problem as coil leak and in July 2021, quoted me a new coil and line repair that was quite costly which I was unhappy about, but they said they will contact me to resolve which they never did. At the time, I had a serious health issue requiring hospitalization and the matter dragged on until this summer, all the while I never heard from them. Meanwhile I replaced the leaky coil with another company at half the price of what Advanpro quoted, since their tech said that was the main problem. It worked for a while but then died again. When I recovered well enough from my health failings this summer, I contacted Rhys of Advanpro to resolve my aircon failure, and I told him the leaky coil probably wasn't the main issue since I had a new one and the aircon still died. To get an independent opinion on this, I contacted a certified Lennox service company from the Lennox website to check on my aircon. I was told the premature aircon failure was due to poor and improper installation by Advanpro, who should never have installed a new condenser using 410A refrigerant on old aircon lines/coil on R22 refrigerant because they are incompatible. Residue oil had corrupted the new condenser leading to premature failure. That is the main reason for my aircon failure. A simple Google search on the topic will reveal this same seemingly well-known problem. Yet when I brought this to Advanpro's attention, Rhys went into denial mode and "speculated" (his own words) that the problem was probably in my old system due to leaks and to probably a hole in the new coil that I had later installed; he came up with all these speculations without even coming to look or properly diagnose. On top of that he denied he ever heard of the Lennox authorized company that came to this conclusion, and I told him to visit Lennox's website where I found that authorized Lennox service company. All this while, refusing to acknowledge the installation of a 410A aircon on the old R22 system is a bad idea (beware if their Sales use this same trick on you to give you a cheaper aircon). Although my aircon compressor is supposed to be under warranty, Advanpro refused to honor it because it doesn't cover the entire unit, just certain parts, they said. While refusing to acknowledge their poor install leading to this aircon failure, Rhys instead offered me a refurbished aircon system valued at $5,195 and then calling it an upgrade. He then pretended to give me a $1699 discount because I had paid them $2,000 on the original install. I made a phone call to another authorized Lennox dealer for a quote on the same aircon upgrade model that Rhys offered me and was told it only cost $4,250 fully installed NEW and not refurbished. When I revealed this to Rhys, he claimed that his company is bigger, has higher overheads, and offers better service (which obviously isn't the case in my painful experience now). He then went on to belittle the "1 van operation without a physical shop" where I got the quotation from even though that I got the company name from Lennox's website as an authorized dealer and service centre. I asked Rhys for cheaper options because I don't want an expensive "refurbished" aircon. He then replied that whether it's the same model I own which is supposed to be cheaper or the refurbished one he's offering me, "the price will be the same." Even though they are primarily responsible for the poor workmanship in the first place, yet he still refused to acknowledge the poor and incompatible install (410A on R22 system) and told me to either take his offer or leave it. Take my advice, don't believe Advanpro when they come knocking with a competitive or cheaper quote. Everything goes well until you hit a problem.
Ron, this is patently false, libelous and was left in an attempt to extort our highly rated, locally owned company. Advanpro Ltd. is a certified Lennox Dealer. We provide top of the line equipment and customer service. Our installers and service technicians are not only well trained and knowledgeable but also have many years of experience and expertise in the HVAC industry. Customer satisfaction is of the utmost importance to us.
From annual HVAC maintenance to emergency furnace repair service any time of the day, you can count on the clean air experts at Advanpro. We’re proud to provide fast, efficient and friendly furnace cleaning Calgary, but our services don’t stop there. Our diverse expertise extends to hot water tank replacement, duct cleaning, humidifier installation and dryer vent cleaning.
We specialize in furnace installations, furnace repairs, furnace cleaning and maintenance, cleaning and sanitizing of residential and commercial furnaces, duct/vent cleaning and duct work installation, dryer vent cleaning, roof top units, make-up air units, bathroom vents, kitchen range hoods, exhaust fans, a/c installations and repairs etc...
NOW ALSO PROVIDING PLUMBING SERVICES.