BEWARE! WE HAD LOTS OF PROBLEMS WITH THIS COMPANY. SERVICE WAS LOUSY, DESIGN SPECS WERE OFF, BASED ON DESIGNER'S INSTRUCTIONS WE PAID TO HAVE ADDITIONAL SYSTEMS AND ELECTRICAL WORK DONE WHICH WE HAD TO REMOVE AND PATCH UP, THEN ON ISTALLATION DAY, MORE PROBLEMS BECAUSE IT WASN'T INSTALLED ACCORDING TO DESIGN, AND WAS LEFT UNFINISHED, INSTALLERS DIDN'T HAVE SUFFICIENT KNOWLEDGE OR INFORMATION ABOUT THE DESIGN, AND MADE EXTRA HOLES IN SHELVES TO INSTALL, FOR SOME REASON THEY DECIDED TO IGNORE US AND IT TOOK OVER 5 MONTHS BEFORE SOMEONE CAME IN TO FIX IT. IF YOU WANT TO BE TREATED LIKE A PIECE OF CRAP, CALL THIS COMPANY. BAD SERVICE, BAD EVERYTHING! STAY AWAY!
I am responding to this company’s response. We did not try to get something for nothing. There was no error on our contractor’s part because we were using your specs that was given to us. Installers didn’t have to compensate for anything because we had o compensate for all their mistakes. I was not the one who called and complained that night. Then you say “you are very customer service oriented” and I laugh at that because you ignored us for 5 months and never returned one phone call, do you think that’s professional of you? I don’t know what you mean about wanting more, you yourself came to that conclusion, we just wanted the shelves fixed where your installers made holes where they weren’t supposed to as well as other mistakes and just left. Remember I am responding to your behavior. Took 5 months for you to send someone while all the time you were ignoring us. Your “customer service” as well as your attitude needs a lot of work. Had you dealt with this in the appropriate manner, I wouldn’t even have to write this. In the end he still owes us money which he never paid even though he agreed.