Is this your business? Receive leads and respond to reviews. Claiming is easy and free. Claim this business

Securtek

Alarm Systems
Calgary AB
Write a Review
Write a Review

Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

26%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Securtek

Average customer rating:
3.1 10 (32 reviews)

Sort by

Private User
Private User
Private User reviews Calgary, AB
0/10

WORSE ALARM COMPANY EVER

Please save your money and time and look elsewhere for alarm company as this is the worse company i ever dealt with if i ran a business like this i would bankrupt not sure how these guys are still operating

Approximate cost of services:
$100.00
Was this review helpful?
HARRY MANN
HARRY MANN
0 reviews Calgary, AB
0/10

WORST EXPERIENCE

WORST EXPERIENCE. I CANCELLED AND DISCONNECTED THE SERVICES TWICE IN 8 MONTHS AND STILL GETTING THE BILLS. WHY THESE GUYS CANNOT CANCEL THE SERVICES WHEN WE DONOT NEED IT. I NEED TO KNOW WHERE I CAN COMPLAINT AGAINST THESE GUYS.

Approximate cost of services:
$20.00
Was this review helpful?
Private User
Private User
Private User reviews Calgary, AB
1/10

Security alarm

Too bad .. their customer service is too bad.
I called them for 5 times to request a stop for the service, but they kept take money out of my card even with confirmation emails saying that “the customer has requested to stop!” I called them for the last time ( #5) and said that I will talk to the police as you are taking my money without permission, and here where they refunded me and stopped the service finally. So stressful every month

Approximate cost of services:
$29.00
Was this review helpful?
Samir in Toronto
Samir in Toronto
0 reviews Calgary, AB
0/10

Useless Customer Service and Service in General

I had been a customer of now SecureTek (it was something else before) for 10 years. The system malfunctioned on multiple occasions and they would not evaluate it unless I paid $150/hr for them to come take a look. Finally, after enough hassle, I opted to cancel my contract only find out that they had just renewed it (without any communication outside of the contract signed 10 years ago) and would charge me $1300 to cancel. Overall a company with very poor customer support. Stay away!

Approximate cost of services:
$1,300.00
Was this review helpful?
Private User
Private User
Private User reviews Calgary, AB
0/10

Unreliable..poor customer service

Between this company & the alarm company we have not had a properly working system in a year; repeated phone calls are not returned & now they threaten a collection agency since we stopped paying.

Approximate cost of services:
$500.00
Was this review helpful?
Mike in Toronto
Mike in Toronto
1 review Georgina, ON
0/10

WORST CUSTOMER SERVICE EVER

I pay 79.00 per month for this service that i have tried to cancel since early November 2021. I have called several times, always a voice mail, no one ever answers the phone. I have left several messages and no one ever calls back. I have also sent a half dozen emails to which one reply was received asking for specific documentation showing them i can cancel any time without issue. I replied back a few hours later with what they asked for and that was the end of it. No reply back from this person. Finally got a hold of someone yesterday and explained my situation and told her that I started this process in early November and that i am not paying for the service they keep doing for November and December as the messages and emails i have sent explain to them that i am cancelling effective immediately. The woman i Spoke to, Sharlene, is very patronizing and not pleasant to deal with. She tries telling me that there is still money owing from not paying throughout the year but would not be specific, I checked all my bank statements and they show paid, including the statement she sent me showing my payment history, all but November and December, and as I told her I am not paying for. If they keep the service going after I requested cancellation and provided documentation stating I can cancel any time without repercussion, it's on them. She doesn't listen to anything you say. Still waiting to hear back from her or someone of higher authority.

Approximate cost of services:
$79.00
Was this review helpful?
Vinod in Brampton
Vinod in Brampton
0 reviews Brampton, ON
0/10

Terrible Customer Service

My contract is over and you keep charging me the same fees. I spoke with (Your Dealer) in April who stated that once the contract is done the fee for monitoring is CAD$ 24.00. The way you lay out your contract is disguising and misleading as though it is a 36 month contract with 3 months free while it is a 39 month contract. Sales gimmicks?? I spoke with Melanie 3 times and she disconnects the call all 3 times. I spoke with Shannon who also disconnects. They need a password I choose 3 years ago or access to the email I have on their file. If you don't have one of these they hold you ransom without canceling your service. No one until my 5th call was able to suggest an alternative method.(I spoke with Manpreet) I asked to speak with a Manager. 1st call was advised no manager available. Really? Second call with Melanie, I ask for a Manager since she said she has reviewed my account with management. The manager just stepped in for a meeting. Really?? I ask Shannon for an Ombudsman and states this is a crown company and disconnects. Manpreet refuses to give out a person's name in management or above management. I have the right to escalate. Jasmine (vice president, customer experience) Please read investigate and initiate a call back. This is the customer experience from your company.

Approximate cost of services:
$42.00
Was this review helpful?
Private User
Private User
Private User reviews Hamilton, ON
0/10

very bad company

When I bought the store I found in internet this alarm company , one year was okay but second year they start wrong billing me . they start alarm
night time like 2 am 5 am 3 am every time they charge 175 dollars

Approximate cost of services:
$1,500.00
Was this review helpful?
Private User
Private User
Private User reviews North Vancouver, BC
0/10

Useless monitoring

No one responded to my triggered alarm. Also when my phone line went down my previous monitoring services would call on my cell to see if the line might have been cut.
Calling the monitoring station is useless. You will be on hold for at least 10 to 20 minutes, guaranteed!

Approximate cost of services:
$300.00
Was this review helpful?
Private User
Private User
Private User reviews Regina, SK
0/10

Alarm system

One of the most dysfunctional companies I have ever seen in my entire life. Astoundingly terrible service. I truly do not understand how a company can possibly be this incompetent. To try and write out my entire experience, which involves a continual string of momentous and mind-blowing errors, would take all night. Go with any other company. I'll leave it at that

Approximate cost of services:
$1,000.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Alarm Systems pros in Calgary?