We decided to turn our main floor into an open concept living space. In order to do this, we needed to install steel beams and our current contractor was honest and said he could not do this work and suggested we find someone who specializes in this. I spoke with a number of different companies and ended up deciding to move forward with Willowtree. From the first email and very quick response to every time I reached out to Frank, he was responsive and completely honest. I guess that’s why they’re rated A+ on BBB.
The reality is that every project runs into problems and this is when a true professional shows what they’re made of. Our work permits ended up being late because of some issues with the City of Toronto (no fault of Willowtree) and instead of Frank charging us for delaying the project, he worked around the issues and delays and still came within a couple days of the original timeline we discussed. We ran into other minor issues and again he just dealt with them with no drama or sudden unexpected charges.
When everything was done on his job, he insisted I be home to meet the city inspector and to make sure that I knew the rest of the process we needed to go through to get the rest of the work done and approved by the city. He really didn’t need to do any of this.
What completely shocked me and my wife was that Frank actually went out of his way to make some recommendations directly to our general contractor on how he would approach the rest of the project and what he would do to really make things look good. Seriously? Helping another GC on a job...? He did this in an unassuming way so that it didn’t come off as arrogant but rather just wanted to help make sure we were happy with the overall renovation.
If we didn’t already have a GC, we would have just kept Willowtree and Frank on to do the rest of the job as it would have been stress free. They did the job on time and the final price was exactly what we contracted for with no hidden surprises at all. Thanks Frank and Willowtree!!!!
- Company Response
Thank you for your kind and honest words. This was the best detailed review we have received and really appreciate the time you spent to write it. It really was a great pleasure working with you in this project. You made it so easy for our crew members to work at the site by trusting willowtree to carry on the work to the end.