Guns N Hoses Roofing, Exteriors & Insulation

Gutters & Eavestroughs
Calgary AB T2C
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HomeStars
Gutters & Eavestroughs
Guns N Hoses Roofing, Exteriors & Insulation
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65%

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Reviews by rating (past 12 months)

Reviews for Guns N Hoses Roofing, Exteriors & Insulation

Average customer rating:
9.4 10 (119 reviews)

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adrianmaccallum in Calgary
adrianmaccallum in Calgary
2 reviews Calgary, AB
10/10

Taradale

Kenny was good to deal with and the roofers and the siding installers workmanship was greats. I am very happy with everything.

Approximate cost of services:
$19,000.00
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Company Response

Thanks for taking the time to comment on your experience with Guns N Hoses!

Ashley from Calgary
Ashley from Calgary
1 review Calgary, AB
4/10

Roof shingles and insulation

Our initial meeting was great and professional. We questioned the negative reviews and they had intelligent and reasuring responses. We went with new shingles and extra insulation added to our attic. When the insulation was being added they stepped where they should not have and after they left we noticed the cracking on the ceiling in the bathroom. We phoned and they came back right away and did a very quick, bad patch job. We were unhappy with the repair and called the next day to find out he was now away for the next month and we never heard from him again. We have now sold, but prior to that we had to fix the patch ourselves.
Regarding the roof; there were some mishaps with their scheduling and crew quitting but they made it out a few days after the initial set date. They were unable to finish and did let us know they needed to come back quick, but we ended up having to call and pester them. We also opted for the sign advertising. We had the sign up for months, and finally put it away in the garage. We had to phone and phone for our sign bonus and finally received a check but it was in the wrong name. We phoned to get this fixed and couldn't believe how rude the woman was about it. Very unprofessional! We were happy with the shingle and insulation job but customer service is half the job!

Approximate cost of services:
$11,000.00
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Company Response

Thank you for your review Ashley, I appreciate the feedback!
I'm very happy to hear that you received professional service from our sales guy and that you are happy with the quality of work that you hired us to do (shingle and insulation). I am also very glad to hear that we were very responsive in trying to fix our mistake. I apologize that it was not fixed to your satisfaction, we are not interiors specialists, so normally if we ever need interior work done, we will hire a trusted contractor to complete the work. This crack you are talking about was very small, so my insulation guy took it up on himself to fix it immediately for you himself, instead of waiting for another contractor to do so.
As for the roof, it sounds like there was some miscommunication, and for that I apologize. We have not had any crews quit, so I'm not sure where that information came from. A couple of our crew bosses did have babies last year, and took some time off to help with their new family, so maybe that is where the wires crossed, but I can assure you our crews have been with us for many many years.
As for the lawn sign bonus, those cheques are mailed out 2 months after the job has been paid for in full, provided the information is on the contract, so that the office knows to issue the cheques. The name that the cheque is made out to, is the name that is on the contract.
I totally agree with you that Customer Service is half the job, actually, I think it is more than half of the job, which is why I really do appreciate your review and giving me the opportunity to address your issues. I encourage anyone to contact me, Tricia Arsenault, directly, if there are ever any Customer Service issues, as I am the owner of the company and I will get to the bottom of it.

Rich Cuming from Calgary
Rich Cuming from Calgary
1 review Calgary, AB
10/10

New Roof & Gutters/Fascia

Kenny quoted the job and was most helpful in explaining what options were offered. We chose Malarkey Shingles for a premium price to get hail resistant shingles as our insurance company offers a discount on our homeowners insurance if Class 4 shingles are installed. Installation of the roof was done by Sean and his crew. What a pleasant group to have at ones home. Professional, sociable and they cleaned up very well. Jesse and his brother did the eaves. Again, professional and pleasant to have on site. They too cleaned up after the job. The roof looks terrific. Our choice of Malarkey Dark Oak Legacy was the right selection and the curb appeal of our property has improved significantly. Highly recommend these folks.

Approximate cost of services:
$11,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much for taking the time to provide a testimonial for us. We really appreciate it!

Nancy from Calgary
Nancy from Calgary
1 review Calgary, AB
10/10

Insulation, soffits and gutter replacement

Neil put insulation in our last home and came up with great solutions for other issues we were having. Having sold the home, Neil came to our new property took care of the insulation and installed gable vents. Neil and his team are very thorough and take you through every step of the way.
We also had Keith, Kenny and their team install new gutters, soffits and fascia. They were very efficient and thorough as well.
We HIGHLY recommend Guns N Hoses. They are a great group of people, very friendly and do a fabulous of a job.

Approximate cost of services:
$5,000.00
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Company Response

Thanks so much for the kind words Nancy! We really appreciate it!

Yerbatyr in Calgary
Yerbatyr in Calgary
5 reviews Calgary, AB
8/10

roofing

Hired them to change asphalt shingles on my house roof. Was wondering about a finished time cause snow forecasted next day, but overall they did a great job, no complains so far, except did not do a cleanup after work, called them to do it, left messages - no reply.

Approximate cost of services:
$10,000.00
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Company Response

Hi Yerbatyr, thank you for submitting a review! Please be assured that we pick up what we can in the snow for roofing debris after a job is complete,and also that we have a list of all of our winter roofs and we will be back early spring to complete a thorough cleanup for any clients that would like us back. Please email me personally, and I'll make sure you on the list of clients that would like us to come back. My email address is tricia@gnhroofing.ca.

Phil from Calgary
Phil from Calgary
1 review Calgary, AB
10/10

sprayed insulation

While using Guns’n Hoses to do an asphalt roof and gutters, we received a flyer advertising that they do sprayed in insulation as well. Since they did a good job on the roof, when the time came I had them come do the insulation too. They offered a good quote, quite reasonable. They found some other issues while do the job and handled them as well.

Approximate cost of services:
$1,200.00
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Company Response

Thanks for the review Phil! Yes, we have been doing Blown in Attic Insulation for about a year now. Expanding the family business!

Danny from Calgary
Danny from Calgary
1 review Calgary, AB
9/10

new ashpalt roof

They were doing work on a roof in the neighborhood, so I watched them. Their performance was really good. They guys on the crew were good. The man who did the estimate was very professional. I got two other quotes Guns n Hoses were in the middle.

Approximate cost of services:
$13,000.00
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Company Response

Hi Danny, thank you for taking the time to submit a review for us. We often get calls from people who have seen us working in their neighborhood because they are happy with what they see, and it is good to hear that we are competitive with our pricing as well!

Kevin from Calgary
Kevin from Calgary
1 review Calgary, AB
10/10

New roof

The owner of Guns ‘n Roses would occasionally play hockey with us. I always noticed the logo on his clothes and his truck. When it came time to get a roofer I immediately thought of him. We needed our pine shakes removed and replaced with asphalt shingles. Most companies that come by to give us a quote just gave verbal numbers without any formal documentation. This quote was very detailed and gave a good breakdown of the products and installation practices. It was very professional and I felt really comfortable proceeding with the job. He also suggested that we drive by some past projects in our area to inspect the workmanship and look at various shingle colors before we made our final selection.

Approximate cost of services:
$9,000.00
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Company Response

Kevin, thank you for taking the time to submit a review. We always let our clients know exactly what we will be doing, what materials we will be using, and what their quote includes. Also, since we have done so many roofs in this city, chances are we have done a roof within 5 - 10 minutes of most houses, so we are always happy to show anyone a list of roofs in their neighborhood that we have done so they can have an easier time picking colors, etc.

Shawn from Okotoks
Shawn from Okotoks
1 review Okotoks, AB
10/10

New ashpalt shingles

This company is very good, I would recommend them to anyone. I contacted them based on a recommendation from a friend of mine who is a contractor. They work with a clean site, no issues with nails etc. Really good experience.

Approximate cost of services:
$27,500.00
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Company Response

Thank you for the review Shawn! 67 % of our business comes from referrals, so it is so nice to read this!!

Allan from Calgary
Allan from Calgary
1 review Calgary, AB
10/10

new ashpalt roof

I inquired around to get a few quotes. I discussed the roof job with a neighbor's son in law who works for Gun ‘n Hoses. He brought an info pack that showed, colors of shingles, quality info and prices. I have referred them to others.

Approximate cost of services:
$5,800.00
1 of 1 people found this review helpful.
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Company Response

Thank you for taking the time to submit a review Allan! We really appreciate the referrals! That is what keeps our business growing so that we will be here in 50 years!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Guns N Hoses Roofing, Exteriors & Insulation

Not just roofing anymore! We are also professional installers of Siding, Eavestroughs, Soffit, Fascia, Attic Insulation & Solar Vents! In addition, we have our Infrared Thermography Certification, and we offer Thermo scans of your home to detect heat loss and moisture issues! Call us now for your FREE VIDEO ESTIMATE!
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