I hired Dryshield to fix a crack in my basement. The reason I selected Dryshield was because of the number of extensive positive reviews on their profile and their 25-year warranty. Dryshield was very responsive from the initial quote through delivery and follow-up, and I definitely don't have any regrets for hiring them.
Brian was the individual Dryshield sent to fix my crack, no pun intended. He was knowledgeable and professional and took the time to explain the the process, which requires the homeowner to do some cleanup a few days after. Even though Brian explained the process the job was a lot messier than I expected; the substance injected in the wall formed a large puddle on my basement floor as the crack at some points wouldn't retain the substance. Brian had to use hydraulic cement to finish the job, but the substance continued to flow out for a few hours after Brian left.
I notified Dryshield of my situation and Jonathan, the owner of Dryshield, responded within minutes. He let me know that Brian would be back to do the cleanup. Brian contacted me the next day to coordinate timing and worked diligently cleaning it up.
- Company Response
thank you Shaun for the great review. Our team at DryShield truly appreciates you taking the time to leave one and we value your business. Thanks so much!