Dryshield Basement Waterproofing

Waterproofing
60 Millwick Drive Toronto ON M9L 1Y3
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Dryshield Basement Waterproofing
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Best of 2020 winner 5 timesBest of 2020winner 5 times

Reviews for Dryshield Basement Waterproofing

Average customer rating:
9.8 10 (469 reviews)

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K in Ottawa
K in Ottawa
1 review Ottawa, ON
3/10

Glad I was Home to Monitor The Work...

In spring 2020, this company did not follow their quote specifications or processes, and in so many ways the job that they did left us dumb-founded at what we just experienced. We are so glad we were home to monitor the construction, or they would have walked away with their hands clean and us never knowing what happened 8ft below.

To justify the cost of the quote they told us it would take about 4 days work, and in fact they did the work in 8 hours. They told us they don't use sub-contractors - and then a truck with a different logo showed up to the site. Their spec's were clear - dig existing exterior, remove existing gravel, apply range of approx 12-18" of new and clean gravel and a new weeping tile, lay geothermal membrane, waterproof walls, then backfill with compression. They didnt show up with the correct amount of gravel. They came with about 1/2 a pick up truck beds worth - we calculated out the volume of clean gravel that would be required (length of our house x approx volume of 1sqft gravel) and it should have been almost two beds full. They worked fast with an oversized team to dig down to the house's (1984 build) original weeping tile at the foot of the foundation. They did not remove the old gravel, but they did replace the weeping tile (unfortunately rather than one long piece they had 6 or 8' sections with connectors which means the risk of disconnection and blockages at those points is higher). We saw the waterproofing plastic laid out, and they applied the caulking before applying the tar and "clingwrap" to the walls.

This was nearing the end of their first day of work - we figured they still had 3 days on their clock so were super shocked to see them all of a sudden start filling it in, like their job was completed. They quickly compressed the soil just from the top (rather than in stages of the backfill). They quickly (10 mins, one staff) dug a 3' stich drain and laid the same weeping tile in it, then literally sprinkled some gravel over it. This "french drain" was quoted to us at over 2k, and was laughable. Completely off spec and immediately the feeling of "what the heck is happening" turned into dread.

They packed up their equipment and my dad and I, a highway construction supervisor for 15 years. were in shock. We knew that the houses drainage was probably in worse condition now than prior to the work. (Our problem was cracks in the wall - the caulking and tar fixed those up). We both knew that the geothermal membrane layer, important to barrier the "new gravel" and weeping tile bottom trough from the 7' of dirt above it was not laid. We immediately called the Sales Rep, who was responsive and able to hear and relay our concerns back to management, that we were unhappy with the job. After a few days we decided that we wanted either the company to do a test dig to show us that the geothermal membrane layer was there, or we would hire a private backhoe and engineer to do the test.

The company sales rep told us repeatedly over many days that the Crew Lead (i.e. the boss of the sub-contractors) promised the geothermal layer was there, that they trusted that crew and had been doing work for him for 20 years (terrifying!). We still demanded a test dig, and a reduced price on the 'french drain' which they gave us after we rationalized that the specs for the french drain (appr 8" deep trench with gravel below, around and above the weeping tile, then dirt on top) were not at all met.

The day that the company came to do the test dig for the geothermal layer, I was informed that the crew was going to dig up the whole job and re-do, with the proper amount of new gravel and the geothermal layer. So after we were told by the company that we were wrong, and that the geothermal layer was for sure there, and that the Crew Lead accused me of just trying to save money - all of a sudden we were correct. We had a reduced bill overall, and we are happy with that, but the gravel in our trough is now mixed and dirty, and is not as good as what was originally down there. I think the caulking and tarring of the walls is where the waterproofing made the difference. This was a large investment at 16k and we just hope they will honor the 25 year warranty if needed. Overall Im glad that I was home to watch the work, and that I have experience working in geoengineering to know that the specs they promises are very important to be properly completed, in order to get proper waterproofing.

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Wendy in Oakville
Wendy in Oakville
1 review Oakville, ON
10/10

Basement crack in wall foundation

Found this company to be very serious about customer satisfaction and the end to end experience was very good. While the number one priority was to stop water from leading into our basement, the other factors of price, value, professionalism and competence were all met with a 5 star rating. Nice to see in this day where a company follows through on all aspects and checks to ensure that you are satisfied. Well done and would high recommend.

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Company Response

Thank you Wendy for the positive review, it is greatly appreciated. Happy new year!!

Private User
Private User
Private User reviews Huntsville, ON
10/10

Basement renovation

The crew was professional and efficient and did a great job of cleaning up afterwards. Work they did looks great I would definitely recommend this company.

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Company Response

thank you very much for the positive review. We appreciate your business and wish you a happy holidays!

Private User
Private User
Private User reviews Toronto, ON
10/10

Great service

I was very happy with the service I received from DryShield Water Solutions. They were on time, very friendly and cleaned up nicely after the job was completed. I would highly recommend this company to anyone looking to waterproof their home.

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Company Response

Thank you so much for the great review. Our family at Dryshield works hard day in and day out to make sure our customers are 100% satisfied. We are extremely happy to hear you are. Thank you for the recommendation.

Private User
Private User
Private User reviews Toronto, ON
10/10

Basement Waterproofing

I was very happy with the service and communication I received from the DryShield Team. From my initial quote to the service and the follow up after completion - it really showed their commitment to ensuring customer satisfaction.
I would highly recommend this company!

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Company Response

Thank you very much for the great review. We appreciate the recommendation. Thank you

Scott Graham  from Georgina
Scott Graham from Georgina
4 reviews Sebright, ON
10/10

Excavate, Demo, rebuild, waterproof

If you’re looking for a hassle-free, professional and timely foundation waterproof service, look no further than DryShield. Greeted by the pleasant office administrator Marina, I was quickly referred to Jonathan – who attended my cottage quickly to provide credible, frank and knowledgeable advice to repair my cracked foundation. Before I got home from the cottage, I had a written, reasonable and flexible quotation waiting in my inbox as promised. Most importantly, Dryshield bent over backwards de-conflicting their own schedule to accommodate my installation timeline. Dryshield is truly one of the rare contractor companies that delivers on its commitments.

When Jake and Curtis showed up well-prepared to take on the task, I knew I was in good hands. Their attention to detail was second to none, as they meticulously filled in cracks, cleaned and prepared the foundation surface to apply the waterproofing compound. Jake and Curtis, likely some sort of hydrology gurus, had a sound grip on ground water movement and patiently explained how to full-proof protect your foundation from water damage. The Aqua bloc rubber was applied by hand in a thorough fashion, followed by a good deal of consultation on how I wanted the Platon membrane applied (whether stepped, angled etc) to meet my expectations/preference. When the job was done, all the excess materials and debris were loaded into their trailer and a throughout site clean-up conducted. I couldn't be happier with my decision to hire Dryshield!

1 of 1 people found this review helpful.
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Company Response

thank you so much for the detailed and positive review!! Our team at DryShield greatly appreciates the recognition and is happy you are satisfied with our work. Thanks so much.

Private User
Private User
Private User reviews Elmira, ON
10/10

Basement (Music Room)

Very Happy with Dry Shield. The Technician was very courteous and with currant case of covid 19 going on . He wore mask, gloves maintain social distancing. He explained everything that he was doing, he addressed my concerns with some issues that I was worried about.

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Company Response

thank you very much for this positive review.

Private User
Private User
Private User reviews Pickering, ON
10/10

Basement wall crack

We hired Dryshield for a crack that the previous home owners decided to hide and ignore (thanks). I am not one to write reviews but this one deserves it. We had the pleasure of having Brian show up and address the problem. Brian is exactly the person you want! He is knowledgeable, professional and takes the time to make sure we were comfortable and confident in the repair.

The job was Done quickly and although the product is a bit messy he still took the time to prep the area and ensure it was left clean and ready for the next step to finish the basement.

We did our research and called a few different companies with a variety of different prices and quality of service however dryshield I would recommend to anyone!

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Company Response

Thank you very much for the detailed review. We appreciate the feedback and value your business. Thanks alot !

Ronald R. in Mississauga
Ronald R. in Mississauga
1 review Mississauga, ON
9/10

Foundation waterproofing

Dry Shield did a great job in waterproofing my foundation walls although they did not clean up after the completion of the job as well as I expected, they were quick to respond and take care of all outstanding issues, despite having been paid in full.
I would most definitely recommend them!

1 of 1 people found this review helpful.
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Company Response

thank you for the review Ron, we appreciate your business.

davetheteacher in Toronto
davetheteacher in Toronto
2 reviews Ajax, ON
10/10

Outside basement walls on 50 year old house- waterproofing.

The work took 3 days to complete. The workers were courteous, explaining what they did. They excavated the walls, cleaned and filled cracks, installed a membrane, installed weeping tiles and connected them to the drainage system, back-filled the earth and tamped it down. We were amazed at how they cleaned up after the job was complete. They had placed plastic sheeting on our grass, piled the earth 4 feet high, back-filled the hole, folded up the sheeting, and raked the grass. Neighbours were incredulous that the mound of earth had disappeared without leaving a trace. Great job, well done.

1 of 1 people found this review helpful.
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Company Response

Thank you for such a great review. Our team at Dryshield is thankful for your business and that you are happy with our services. Thank you again!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dryshield Basement Waterproofing

Thank you for taking the time to visit our Homestars page!

We appreciate any opportunity to provide a free quote for your wet basement waterproofing and foundation crack repair. Dryshield is a Family owned and operated basement waterproofing company Toronto and most of southern Ontario. We pride ourselves on our basement waterproofing and foundation crack repair workmanship. Our mission is to continue providing you with the highest quality products, technologies and procedures at the most competitive price for your wet basement waterproofing needs. We offer a wide range of solutions for your leaky or wet basement. Some of the solutions are; internal drainage systems, external waterproofing, window wells, basement crack repair and sump pumps.

All of our work provided is Dryshield employed and not by subcontractors. Our team at Dryshield works hard day in and day out to provide you with the highest quality of workmanship.

We are fully licensed and insured. All prices are up front with no hidden surprises. Dryshield can beat any quality competitor with a difference in cost and quality.

Things to look for that can be contributing to your wet basement:

- Are your down spouts discharging at the side of your house or are they connected to the ground?
- Is the grade sloping towards your house causing a wet basement?
- Do you see any signs of a foundation concrete crack?
- How old is your home is and what condition are your weeping tiles are in?

If you have a wet basement and need a waterproofing company for your basement waterproofing needs contact Dryshield today!

www.waterproofingservice.com or 1-800-277-5411

waterproofing, waterproofing service, waterproofing systems, concrete waterproofing contractors, commercial waterproofing, waterproofing membrane, waterproofing basements, basement waterproofing, interior basement waterproofing, waterproof basement.

Flooded basement, basement systems, basement repair, basement drainage, Basement water leaks, basement water, dry basement, basement mold, basement floor, basement wall, basement walls, basement sump pump, basement crawl space, basement cracks, basement flooding solutions,

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Waterproofing | Toronto Waterproofing | Foundation waterproofing | Wet basement | Waterproofing a basement | Waterproofing basements | Waterproofing the basement |Basement leak | Basement leaking | Foundation repair | Basement waterproofing |Leaking basement | Waterproof basement | Crawl space | Concrete crack repair
Repair concrete cracks | Crack repair restoration & sealing | mould-control & removal | Cracks in foundation | Basement cracks

CATEGORIES
Waterproofing and Drainage Contractors
PRODUCTS
Basement waterproofing products including dimple board, Aqua bloc, rubberized urethane, poly sheeting, Weeping tile, gravel and many more. Dryshield also offers two types of foundation repair, crack injection sealing including a polyurethane and epoxy sealing.
SERVICES
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SPECIALITIES
We specialize in basement waterproofing and foundation crack repair in Toronto and the GTA. We always provide the highest level of professional customer service.
WEBSITE
https://www.dryshield.ca
YEAR ESTABLISHED
2002
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Visa, Mastercard, American Express, Check
LICENSES
City of Toronto License # T85-4063646
MEMBERSHIPS
BBB, IICRC Certified Firm$2,000,000 Standard Liability Insurance
LIABILITY INSURANCE
Yes
DIPLOMAS
WSIB 767958AN
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25 Year Transferable warranty - crack injections, internal solution and external solution.
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