Magic

Formerly Magic Window Innovations
Windows & Doors Installation & Service
Vaughan ON L4L 6C8
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

95%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2021 winner 3 timesBest of 2021winner 3 times

Reviews for Magic

Average customer rating:
9.6 10 (558 reviews)

Sort by

Luke in Mississauga
Luke in Mississauga
0 reviews Markham, ON
10/10

Magic Windows

The Magic Window product has always interested me and when I needed new windows I went to them first. The sales visit was thorough and engaging. The product was demonstrated and the estimate was provided on the spot. The price was less than I was anticipating, based on the research I had done on other types of windows. A couple of other pricing incentives helped as well. Installation ended up happening over two days due to an issue with one of the windows. The turn around to address the issue was quick. There were a couple of minor mechanical issues needing to be address and a simple service call a couple days after install has solved everything. The windows function great and the knowledge the windows are protected and covered for 40 years is a big peace of mind.

Was this review helpful?
Betty in Kitchener
Betty in Kitchener
0 reviews , ON
10/10

Replacement of windows

Windows are everything that we had expect, superb quality and workmanship. Love the invisible blinds. Installation was completed in a timely manner and cleanup of the area was very satisfactory. I would recommend Magic Windows to friends and family. Thank you

Was this review helpful?
ian in Ottawa
ian in Ottawa
0 reviews Ottawa, ON
10/10

Magic windows

We are very pleased with the sales rep and installers. They were both very professional in their job. The sales rep explained everything about the windows and options while the installers came, very polite , and installed the windows quickly. We would recommend

Was this review helpful?
Ross in Woodbridge
Ross in Woodbridge
1 review Toronto, ON
10/10

Magic Window Patio Door

After Magic Windows installed our new patio door, we saw two very noticeable flaws in the glass panes and the bug screen was difficult to operate. We called the Magic service team who were very quick to arrange for a service call. When Cuong arrived, he reduced the tension in the screen which enabled it to be easily opened and closed. He also examined the flaws in the glass panes and arranged for them to be replaced. When the replacements were available, Cuong returned and installed them very efficiently. He cleaned the new glass and picked up all debris. He offered tips in maintaining the doors. Cuong and his assistant were very pleasant and professional throughout.

Was this review helpful?
Sara Peel
Sara Peel
1 review Toronto, ON
8/10

Great product

We ordered some extra large patio doors for the back of our house, to replace some really old ones. Two giant panes of glass, one of them sliding, one fixed. They look really amazing and we LOVE them.

Our sales guy Dana at Magic was great.

There was a discrepancy between what we ordered and what turned out to be possible, that we only learned when the installers arrived to do the final measurements (so not long after we ordered and paid a deposit). One of the guys in our house to measure was pretty rude and patronising given we had a signed agreement and paid the deposit, a little more soothing and hand holding would have been appreciated given we were being given frustrating (and frankly confusing news).

Figuring out next steps was not a delightful process, and we felt we had to nag our sales guy for answers and options, which felt crummy for us and I'm sure was no fun for him.

Timing was slow from there, to get re-measured and the manufacturing part. I assume making it is slow because of volume of orders and covid, and it took a few months, but that wasn't really a surprise. When Dana said 8 weeks we doubled it in our minds and it was within that time frame.

I emailed the office a couple of times to ask for an update on when they might be ready, and never received a response from them, so that was also not ideal.

The installers for the actual install were polite and perfectly pleasant.

So why the 4 stars? Coz our sales guy was good and the doors are SO GREAT. Worth the infuriating communications with anyone who was NOT our sales guy for sure.

If you have a big fancy glass need, I would recommend the product here for sure.

Was this review helpful?
KWong in Toronto
KWong in Toronto
2 reviews Markham, ON
10/10

Windows Installation

We have very good experience with Magic Window.
We are attracted by the design of the windows designed by Magic Window after my daughter has replaced her windows.
When project manager, Rick, comes for consultation, he gives us a very thorough explanation of the design of the windows, including the easiness of cleaning of the windows inside out, metal reinforcement of the vinyl frame, clearer view with retractable mesh screen and 40+ years transferrable warranty etc.
The installation technician, Chris and Joseph, are courteous, respectful to our home environment and leave a clean place after installation.
After installation, I find some unfinished caulking around the windows but the service department responds within a week. That gives me confidence that warranty service can be good too.
We would recommend Magic Window to anyone who needs new windows!

Was this review helpful?
Richard
Richard
0 reviews Milton, ON
10/10

Window Replacement

Great windows at blocking out the sound from a nearby busy road. The difference is night and day. The windows open up so much more then our cheap builder installed ones. Lots of fresh air coming into the rooms. My only regret is not replacing the windows earlier. But I will use Magic again when the time comes to replace the rest of the windows.

Was this review helpful?
Barry in Hamilton
Barry in Hamilton
0 reviews Vaughan, ON
8/10

Complete Window Replacements

Replacing 18 windows in 3 stages, the cost was surprisingly at least comparable to other quotes. Experienced a few issues with the orders, but the service and installers was excellent.

Was this review helpful?
Private User
Private User
Private User reviews Kitchener, ON
8/10

Window wall for pool house

Very nice window painted the color we wanted
Cool hidden screens
Nice quality
And install went smooth
Longer wait that expected but that is the whole world right now
Would recommend this window company

Was this review helpful?
Lette
Lette
0 reviews Aurora, ON
10/10

Great Windows!

We had a difficult instal as the windows had to be removed from the outside, not from the inside. The installers did an excellent job. Took their time and didn’t damage anything. Once installed, the new magic windows are fantastic. The hidden screen makes such a difference to the amount of light that is let in. I would recommend them to anyone who is looking to install quality windows. It’s also great that they are Canadian!!

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Magic

There’s no questioning it- we are a different kind of window company. We’re not in the business of selling windows and doors, we are in the business of challenging the norm. We’ve done so since 1979, by introducing revolutionary products that improve the unique connection between indoor and outdoor spaces.

We design, manufacture, install, and service a variety of revolutionary residential window and door products throughout the GTA and southern Ontario.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Windows, Doors, Window Coverings, Energy Blinds, Retractable Insect Screens,
BRANDS
Dynamic Window Series, Magic Window Series, Ultimate Glider Patio Door, Ultimate Dynamic Glider Patio Door
WEBSITE
http://www.magicwindow.ca
YEAR ESTABLISHED
1979
NUMBER OF EMPLOYEES
70
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
www.magicwindow.ca/warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.